Monarch
350 Pee Dee Avenue Suite 101,,
Albemarle, 28001, NC,
United States
Albemarle, 28001, NC,
United States
1 186-627-7826
Healthcare
Monarch Technographics
Monarch Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Monarch and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1800 Monarch employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Monarch has purchased the following applications: Workday Recruiting for Recruiting, Applicant Tracking System in 2015, LiveChat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Monarch is running and its propensity to invest more and deepen its relationship with Workday , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Monarch revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Monarch intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Monarch Tech Stack and Enterprise Applications
Monarch HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2015 | 2015 |
In 2015 Monarch implemented Workday Recruiting, using Workday Recruiting as a Recruiting,Applicant Tracking System to manage external hiring and candidate intake. The implementation is surfaced on Monarch's public careers site, using Workday-hosted job pages to capture applications, exemplified by listings such as ACTT Psychiatrist in Winston-Salem NC.
The deployment leverages core Recruiting,Applicant Tracking System capabilities including requisition creation and approval workflows, job posting management, candidate application intake and parsing, candidate tracking through interview stages, interview scheduling, and offer creation and management. Workday Recruiting was configured to provide role-based recruiter and hiring manager workflows, branded career-site job presentation, and standard applicant data capture and reporting common to enterprise ATS deployments.
Operational coverage centers on Monarch talent acquisition and HR recruiting functions supporting clinical and administrative hires. Governance includes configured approval chains and role-based access controls for recruiters and hiring managers, plus compliance-oriented data capture aligned with healthcare hiring needs. The implementation uses Workday-hosted application flows on Monarch's careers site rather than a separate third-party careers portal.
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Monarch AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Monarch implemented LiveChat on their website, deploying a visitor-facing chat widget to provide conversational access for patient and caregiver inquiries. Monarch deployed LiveChat as a Chatbots and Conversational AI application across the public site, positioning LiveChat to support customer support and patient services workflows and to serve as a primary web intake channel.
The implementation focused on embedding the LiveChat widget into monarchnc.org and configuring agent-facing consoles for centralized handling of inbound sessions. Configuration work included widget placement and availability scheduling, canned responses and quick-reply templates, chat routing to support teams, and session transcript capture for follow up and case documentation. Operational ownership is aligned to customer support and digital experience teams, with procedural controls for chat handling, escalation, and transcript retention to support ongoing service delivery.
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Monarch Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Monarch implemented Microsoft 365 as its primary Collaboration platform to support enterprise communication, document collaboration, and knowledge work across clinical and administrative business functions. The organization’s public website references Microsoft 365, indicating an active tenant-level deployment of Microsoft 365 services visible in external-facing contexts.
The Microsoft 365 deployment centered on cloud-hosted tenant constructs, leveraging Exchange Online for email, SharePoint Online for intranet and document management, OneDrive for personal file storage, Microsoft Teams for real-time collaboration, and the Office productivity suite for desktop and web authoring. Configuration emphasis included centralized content libraries, team sites, and collaboration workspaces consistent with Collaboration application patterns.
Operational governance was structured around tenant administration and identity and access control through Azure Active Directory, with role-based access, account lifecycle processes, and SharePoint content governance to manage permissions and compliance across departments. The implementation focused on enabling cross-functional collaboration within Monarch, aligning Microsoft 365 Collaboration capabilities with healthcare operational workflows and enterprise communication needs.
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Monarch Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Monarch CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Monarch PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Monarch IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Monarch CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Monarch
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Vice President Human Resources | VP | HR | |
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Human Resources Director | Director | HR | |
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Lead Talent Acquisition | Manager | HR | |
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Talent Acquisition Specialist | Manager | HR | |
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Apps Being Evaluated by Monarch Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Monarch IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Monarch digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Monarch Technographics
Monarch is a Healthcare organization based in United States,
with around 1800 employees and annual revenues of $300.0 million.
Monarch operates a diverse technology stack with applications such as
Workday Recruiting, LiveChat and Microsoft 365,
covering areas like Recruiting, Applicant Tracking System, Chatbots and Conversational AI and Collaboration.
Monarch has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, LiveChat, Inc. and Microsoft.
Monarch recently adopted applications including
Momentive SurveyMonkey in 2021, Microsoft SharePoint in 2021 and Arc XP Content Suite in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Monarch’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Monarch’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Monarch technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.