Monese
Eagle House, 163 City Road,
London, EC1V 1NR,
United Kingdom
London, EC1V 1NR,
United Kingdom
44 17 0630-4001
Banking and Financial Services
Monese Technographics
Monese Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Monese and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 251 Monese employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Monese has purchased the following applications: Google Pay for Payment Processing in 2020, Workable ATS for Applicant Tracking System in 2018, Zendesk Chat for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Monese is running and its propensity to invest more and deepen its relationship with Google , Apple , Workable or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Monese revenues, which have grown to $21.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Monese intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Monese Tech Stack and Enterprise Applications
Monese ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Monese integrated Google Pay into its website to enable web-based payment acceptance. The implementation embedded the Google Pay client-side flow within Monese's customer-facing checkout, using the Google Pay API to collect tokenized payment credentials as part of the Payment Processing layer. The integration targeted online account top-ups and one-time checkout payments on Monese's web properties, aligning application behavior with standard web checkout flows.
Architecturally the deployment combined browser-side JavaScript integration with server-side token handling, where collected tokens are forwarded to Monese's back-end payment processing logic for authorization and settlement. Operational scope focused on the website checkout experience and impacted payments operations and web product teams, with governance updates to checkout workflows and operational procedures for handling tokenized authorizations. Google Pay was configured as an additional Payment Processing option within Monese's web checkout, and rollout attention centered on web checkout instrumentation and operational handoffs for payment exceptions.
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Payment Processing | ERP |
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2019 | 2019 |
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Monese HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workable | Legacy | Workable ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Monese implemented Workable ATS as its Applicant Tracking System. Workable ATS is embedded on Monese website career pages to centralize job postings, capture applicant profiles, and manage candidate pipelines for corporate hiring activities.
The deployment leverages standard cloud SaaS architecture typical of Applicant Tracking System implementations, enabling requisition management, structured interview stage workflows, interview scheduling, and offer workflow coordination. Operational ownership rests with Talent Acquisition and HR teams, with role based access and configured hiring workflows to standardize screening and selection across open roles. Workable ATS is the primary system of record for candidate data and recruitment activity on Monese website, supporting sourcing through web posted jobs and pipeline management for internal recruiters and hiring managers.
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Talent Assessment | HCM |
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2020 | 2020 |
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Monese AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Monese implemented Zendesk Chat as part of a broader Zendesk omnichannel deployment to consolidate customer contacts and scale support, the deployment aligned with Chatbots and Conversational AI use cases for live messaging and ticket conversion. Monese moved away from using Freshdesk for voice and Intercom for chat, centralizing voice, chat, support, and self-service into Zendesk products to support its growing European expansion and app-first banking service.
The implementation bundled Zendesk Chat alongside Zendesk Support, Zendesk Talk, and Zendesk Guide, configured to treat chat as ticketed interactions while preserving customer conversation history across channels. Zendesk Talk features were enabled with automatic callback for voicemail and call recording, and the team instrumented multilingual help center content across eight languages to drive ticket deflection through Zendesk Guide. The full application name Zendesk Chat was used to provide live messaging, routing, and analytics visibility within the unified support workflow.
Integrations were built into Monese's back-end via Zendesk's API and web service hooks, pushing interaction metadata and recorded calls into the bank's back-end systems for secure storage and agent context. Third-party integrations explicitly implemented include PlayVox for quality assurance, Google Play Reviews and Trustpilot Reviews for consolidated feedback, and social channel ingestion that converts Facebook and Twitter direct messages into Zendesk tickets. Monese’s development team validated the integration footprint, citing the Zendesk API as stable and performant for the required privacy and operational flows.
Governance and operational changes focused on cross-channel reporting and SLA adherence, with new analytics and call reporting capabilities used to monitor agent performance and identify customer pain points. Reporting and analytics from Zendesk Support and Zendesk Chat enabled unified views of channel performance while preserving longer-tail customer histories. Since the deployment Monese decreased its overall first response time by 59 percent and increased customer satisfaction by 10 percentage points, outcomes that supported a 25 agent core support team handling roughly 25,500 calls per month and 31,600 total interactions per month.
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Monese Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Monese Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Monese CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Support | CRM |
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2017 | 2017 |
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Customer Engagement, Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Monese ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Monese PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Monese IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Monese CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Monese
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior People Partner | Manager | HR | |
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CFO | CXO | Finance | |
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VP Operations | VP | Operations | |
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CRM Manager | Manager | IT | |
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Senior CRM Specialist | Manager | IT | |
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Customer Support Team Lead | Manager | Customer Service | |
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VP of Customer Service and CX | VP | Customer Service | |
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Customer Support Team Lead | Manager | Customer Service | |
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Apps Being Evaluated by Monese Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Monese IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Monese digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Monese Technographics
Monese is a Banking and Financial Services organization based in United Kingdom,
with around 251 employees and annual revenues of $21.0 million.
Monese operates a diverse technology stack with applications such as
Google Pay, Workable ATS and Zendesk Chat,
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
Monese has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Workable and Zendesk.
Monese recently adopted applications including
Braze Platform in 2022, DocuSign eSignature in 2021 and Wiz Cloud Security Platform in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Monese’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Monese’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Monese technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.