Monex Europe
1 Bartholomew Lane,
London, EC2N 2AX,
United Kingdom
London, EC2N 2AX,
United Kingdom
44 20 3650 6300
Banking and Financial Services
Monex Europe Technographics
Monex Europe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Monex Europe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Monex Europe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Monex Europe has purchased the following applications: Infor SunSystems for ERP Financial in 2010, FreshDesk Customer Support for Customer Support in 2019, Pathwire Mailgun for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Monex Europe is running and its propensity to invest more and deepen its relationship with Infor , Freshworks , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Monex Europe revenues, which have grown to $74.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Monex Europe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Monex Europe Tech Stack and Enterprise Applications
Monex Europe ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2010 | 2011 |
In 2010, Monex Europe implemented Infor SunSystems as its core ERP Financial application. The deployment focused on finance and accounting functions within Monex Europe United Kingdom operations and supported consolidated reporting to headquarters.
Infor SunSystems was configured to support Management Accounts, Year end Statutory Accounts and Audit, and Accounts Payable, with bookkeeping workflows explicitly handled through both SunSystems and Vision. Configuration prioritized ledger management, account reconciliations, supplier invoice processing, and statutory reporting flows consistent with ERP Financial systems.
Operational execution included supervisory oversight and a designated Project Manager to coordinate internal accounting teams and to liaise with international accountants for accounts preparation. The implementation incorporated data analysis and consolidation routines to produce periodic reports for headquarters, enabling coordinated cross-border account preparation and audit readiness.
Governance emphasized structured bookkeeping handoffs between SunSystems and Vision, audit-ready statutory accounts workflows, and standardized Management Accounts processes to support audit and external accountant review. Infor SunSystems functioned as the linchpin ERP Financial application for accounts payable, bookkeeping, management reporting, and statutory audit coordination.
|
Monex Europe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Monex Europe deployed FreshDesk Customer Support as its Customer Support solution to handle customer inquiries originating from its corporate website. The deployment is explicitly tied to web channel support, using FreshDesk Customer Support to centralize incoming tickets and customer communications for the United Kingdom operation.
The implementation uses a cloud-hosted SaaS configuration, configured for core Customer Support capabilities such as ticketing, knowledge base driven self-service, multichannel intake from web contact forms and support widgets, SLA-based routing, and workflow automation. FreshDesk Customer Support was configured to manage ticket lifecycle, automate assignment rules, and provide dashboard reporting and case status visibility for service teams.
Operational coverage is focused on customer service and operations teams within Monex Europe in the United Kingdom, with governance implemented through configured routing rules, escalation policies, and support role permissions. The rollout emphasized configuration of web-channel workflows and ticket governance to standardize response handling and enable case tracking across the customer support function.
|
|
|
|
|
Marketing Automation | CRM |
|
2019 | 2019 |
|
Monex Europe PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sinch | Legacy | Pathwire Mailgun | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, Monex Europe implemented Pathwire Mailgun as its Transactional Email solution on its website, establishing a programmatic channel for site-driven customer communications. The implementation uses Pathwire Mailgun SMTP and REST API endpoints embedded in website checkout and account flows to deliver transactional messages such as payment confirmations and account notifications, and it centralizes template management for consistent messaging.
Pathwire Mailgun was configured to leverage template management, event webhooks for delivery, bounce and complaint handling, and standard email authentication controls including SPF and DKIM to support deliverability and operational monitoring. The deployment scopes to customer-facing operations and payment workflows on the corporate website, with webhook-driven event processing feeding downstream support and reconciliation workflows, and template versioning and access controls providing governance for message changes.
|
Monex Europe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
Monex Europe CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2013 | 2013 |
|
IT Decision Makers and Key Stakeholders at Monex Europe
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Group Chief Financial Officer | CXO | Finance | |
|
|
|
Group Systems Director | Director | IT | |
|
|
|
Group Operations Director | Director | Finance | |
|
Apps Being Evaluated by Monex Europe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Monex Europe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Monex Europe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Monex Europe Technographics
Monex Europe is a Banking and Financial Services organization based in United Kingdom,
with around 250 employees and annual revenues of $74.0 million.
Monex Europe operates a diverse technology stack with applications such as
Infor SunSystems, FreshDesk Customer Support and Pathwire Mailgun,
covering areas like ERP Financial, Customer Support and Transactional Email.
Monex Europe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Freshworks and Sinch.
Monex Europe recently adopted applications including
Pathwire Mailgun in 2020, DigitalOcean Droplets in 2020 and FreshDesk Customer Support in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Monex Europe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Monex Europe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Monex Europe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.