MoneyGram
2828 N. Harwood Street, 15th Floor,
Dallas, 75201, TX,
United States
Dallas, 75201, TX,
United States
1 214-999-7552
Banking and Financial Services
MoneyGram Technographics
MoneyGram Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MoneyGram and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3186 MoneyGram employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MoneyGram has purchased the following applications: FIS GETPAID for AR Automation in 2013, Oracle Cloud HCM for Core HR in 2021, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MoneyGram is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MoneyGram revenues, which have grown to $1.31 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MoneyGram intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MoneyGram Tech Stack and Enterprise Applications
MoneyGram ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2013 | 2013 |
In 2013, MoneyGram implemented FIS GETPAID as a Credit Management and Recovery tool. FIS GETPAID was brought into the finance technology stack as an AR Automation application to support Treasury, Sourcing, and FP and A functions and to provide executive stakeholders with centralized credit and collections capabilities.
The implementation focused on accounts receivable orchestration and credit lifecycle management, delivering category-aligned capabilities such as credit decisioning and account scoring, collections workflow automation, dispute and case management, recovery tracking, AR aging and reporting, and invoice-to-cash process controls. FIS GETPAID was configured to enforce collections workflows and to support business-led credit policies and automated notifications across receivables operations.
FIS GETPAID was deployed alongside other finance initiatives within MoneyGram, including Oracle fixed assets and FIS Quantum treasury workstation, and during a concurrent implementation of the Vendor Management System Beeline for Sourcing. The deployment was positioned within the broader Finance application landscape, supporting operational coverage for Treasury, Sourcing, FP and A, and executive finance owners without presuming technical integrations beyond coexisting finance systems.
Governance and rollout were governed by finance domain strategy and program management practices, with responsibilities to drive capital planning and strategic planning for Treasury, FP and A, and Sourcing. Teams authored business cases, high level requirements, and high level design for proposals, acted as business analysts on discrete functional projects, identified technology options and supported RFI and vendor selection, oversaw solution and project delivery, maintained finance portfolio financials, and conducted semi-annual strategy sessions with business clients.
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ERP Financial | ERP |
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2021 | 2022 |
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Expense Management | ERP |
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2005 | 2005 |
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Expense Management | ERP |
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2019 | 2019 |
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MoneyGram HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2021 | 2022 |
In 2021, MoneyGram implemented Oracle Cloud HCM as its Core HR platform. The implementation established Oracle Cloud HCM and Payroll as the primary HR systems for the US-based cross-border payments company, which employs approximately 3,186 people and operates in more than 200 countries, aligning the application with enterprise HR and payroll business functions.
The deployment focused on Core HR capabilities typical for the category, including a unified employee record, global HR data model, position and job management, benefits and absence administration, and payroll processing integration. Configuration work emphasized standardized HR processes, role-based security, and HR analytics instrumentation to support workforce reporting and compliance workflows.
Oracle Cloud HCM was integrated with MoneyGram’s Oracle payroll instance and aligned with the company’s selection of Oracle Fusion Cloud ERP and EPM to enable HR to finance data alignment and planning use cases. Operational coverage included corporate HR, payroll, and workforce planning functions across MoneyGram’s international footprint, supporting centralized headcount and compensation data for finance and planning consumption.
Program governance established centralized HR process ownership, data governance for global headcount and compensation records, and staged rollout controls to address country level payroll and compliance requirements. Change management and role-based approval workflows were applied to control hires, terminations, and payroll events while maintaining auditability within Oracle Cloud HCM.
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Core HR | HCM |
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2011 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2017 | 2017 |
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MoneyGram AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, MoneyGram deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment established a customer-facing, real-time messaging channel consistent with the Chatbots and Conversational AI category to capture inbound customer inquiries via embedded web chat.
The implementation was configured to leverage standard Salesforce Chat capabilities, including agent console routing, presence management, chat session capture, and canned responses to support synchronous customer service workflows. Salesforce Chat was set up to manage live agent handoffs, queue routing, session transcripts, and basic automation of initial customer prompts, aligning with typical Chatbots and Conversational AI functional modules such as real-time messaging, agent desktop integration, and session logging.
Operational coverage focused on customer support and contact center functions, with the chat widget embedded across MoneyGram web properties to surface agent availability and collect session metadata for internal handling. Governance centered on routing policies and transcript retention configured inside the Salesforce Chat environment, with ongoing administration performed through the Salesforce platform.
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MoneyGram Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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MoneyGram Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2023 | 2023 |
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MoneyGram Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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MoneyGram Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2013 | 2013 |
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Digital Signing | Content Management |
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2022 | 2022 |
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MoneyGram CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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PR and Media Communication | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2016 | 2016 |
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MoneyGram EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2022 |
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MoneyGram IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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SaaS Spend Management | IT Asset Management |
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2018 | 2018 |
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MoneyGram ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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MoneyGram Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2009 | 2010 |
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Sourcing | Procurement |
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2009 | 2009 |
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MoneyGram TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2013 | 2014 |
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AML, Fraud and Compliance | TRM |
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2005 | 2006 |
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AML, Fraud and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2016 | 2016 |
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MoneyGram PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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MoneyGram IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2017 | 2017 |
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Servers, Storage and Networking | IaaS |
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2016 | 2016 |
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MoneyGram CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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VPN | CyberSecurity |
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2016 | 2016 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at MoneyGram
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Global Talent Acquisition | Director | HR | |
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Head of Talent Development | Director | HR | |
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Head of Global Total Rewards & Talent Acquisition | Director | HR | |
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Vice President of Human Resources | VP | HR | |
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Compliance Global Data Analytics Senior Manager | Manager | IT | |
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Manager, Financial Intelligence Unit | Manager | IT | |
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Head of Compliance - Financial Intelligence Unit (FIU) | Director | IT | |
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Chief Revenue Officer | CXO | Finance | |
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Senior Director - Strategic Accounts | Director | Sales | |
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Head of Sales & Account Management | Director | Sales | |
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COO | CXO | Finance | |
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Vice President, Global Technical Support, Supply Chain and Financial Account Servicing | VP | Supply Chain | |
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Chief Executive Officer | CXO | Finance | |
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Director, Sales Development | Director | Sales | |
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CFO | CXO | Finance | |
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Head of Global Supply Chain | Director | Supply Chain | |
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Senior Manager Strategic Sourcing | Manager | Procurement | |
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Procurement and Payables Manager | Manager | Procurement | |
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US and International Payroll Manager | Manager | HR | |
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CIO | CXO | Finance | |
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VP/Head Human Resource Business Partner | VP | HR | |
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Chief Information Officer | CXO | IT | |
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Head of Global Credit and Collections | Director | Finance | |
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Principal Accounting Officer and Corporate Controller | Director | Finance | |
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Director of Finance | Director | Finance | |
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Chief Customer Officer | CXO | Customer Service | |
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Head of Global Customer Care | Director | Customer Service | |
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Head of Contact Center Operation | Director | Customer Service | |
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Head of Corporate Finance and Global Treasurer | Director | Finance | |
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Head of Financial Planning & Analysis - US & Canada Retail | Director | Finance | |
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Director of Finance | Director | Finance | |
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SVP, Head of Technology | VP | IT | |
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Chief Technology Officer | CXO | IT | |
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IT Engineer | Manager | IT | |
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Sr. Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by MoneyGram Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MoneyGram IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MoneyGram digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD MoneyGram Technographics
MoneyGram is a Banking and Financial Services organization based in United States,
with around 3186 employees and annual revenues of $1.31 billion.
MoneyGram operates a diverse technology stack with applications such as
FIS GETPAID, Oracle Cloud HCM and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like AR Automation, Core HR and Chatbots and Conversational AI.
MoneyGram has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Oracle and Salesforce.
MoneyGram recently adopted applications including
Stellar Blockchain in 2023, DocuSign eSignature in 2022 and Oracle Cloud ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MoneyGram’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MoneyGram’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MoneyGram technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.