Mumbai, 400025,
India
Motilal Oswal Home Finance= Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Motilal Oswal Home Finance= and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Motilal Oswal Home Finance= employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Motilal Oswal Home Finance= has purchased the following applications: Azentio Amlock (formerly 3i Infotech AMLOCK) for AML, Fraud and Compliance in 2019, GoDaddy for Application Hosting and Computing Services in 2022, Exotel Contact Centre for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Motilal Oswal Home Finance= is running and its propensity to invest more and deepen its relationship with Azentio , GoDaddy , Exotel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Motilal Oswal Home Finance= revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Motilal Oswal Home Finance= intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Azentio | Legacy | Azentio Amlock (formerly 3i Infotech AMLOCK) | AML, Fraud and Compliance | TRM | n/a | 2019 | 2019 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exotel | Legacy | Exotel Contact Centre | Call Center | CRM | Exotel | 2023 | 2023 |
In 2023, Motilal Oswal Home Finance deployed Exotel Contact Centre. The deployment used Ameyo by Exotel to centralize information management and instrument Call Center capabilities for financial-services customer support in India.
The implementation configured multi-line queues and explicit HNI prioritization to reshape advisor workflows and call routing. Exotel Contact Centre was configured to centralize customer interaction context and case-handling information to streamline advisor handoffs and queue management. Functional capabilities implemented emphasized queuing, priority routing, and centralized contact data management for advisor efficiency.
Exotel acted as the vendor and implementation partner for Ameyo by Exotel, integrating the contact centre with Motilal Oswal Home Finance's CRM so interaction context flowed into case and advisor-management processes. The operational scope covered financial-services customer support and CRM-aligned advisor teams across India.
Governance changes formalized priority routing rules for HNI calls and embedded queue management into advisor workflows to standardize escalation and handling procedures. The deployment delivered roughly a 15% operational-efficiency improvement per the published case study.
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