Mumbai, 400025,
India
Motilal Oswal Home Finance= Technographics
Motilal Oswal Home Finance= Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Motilal Oswal Home Finance= and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Motilal Oswal Home Finance= employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Motilal Oswal Home Finance= has purchased the following applications: Exotel Contact Centre for Call Center in 2023, Azentio Amlock (formerly 3i Infotech AMLOCK) for AML, Fraud and Compliance in 2019, GoDaddy for Application Hosting and Computing Services in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Motilal Oswal Home Finance= is running and its propensity to invest more and deepen its relationship with Exotel , Azentio , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Motilal Oswal Home Finance= revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Motilal Oswal Home Finance= intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Motilal Oswal Home Finance= Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exotel | Legacy | Exotel Contact Centre | Call Center | CRM | Exotel | 2023 | 2023 |
In 2023, Motilal Oswal Home Finance deployed Exotel Contact Centre. The deployment used Ameyo by Exotel to centralize information management and instrument Call Center capabilities for financial-services customer support in India.
The implementation configured multi-line queues and explicit HNI prioritization to reshape advisor workflows and call routing. Exotel Contact Centre was configured to centralize customer interaction context and case-handling information to streamline advisor handoffs and queue management. Functional capabilities implemented emphasized queuing, priority routing, and centralized contact data management for advisor efficiency.
Exotel acted as the vendor and implementation partner for Ameyo by Exotel, integrating the contact centre with Motilal Oswal Home Finance's CRM so interaction context flowed into case and advisor-management processes. The operational scope covered financial-services customer support and CRM-aligned advisor teams across India.
Governance changes formalized priority routing rules for HNI calls and embedded queue management into advisor workflows to standardize escalation and handling procedures. The deployment delivered roughly a 15% operational-efficiency improvement per the published case study.
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Azentio | Legacy | Azentio Amlock (formerly 3i Infotech AMLOCK) | AML, Fraud and Compliance | TRM | n/a | 2019 | 2019 |
In 2019 Motilal Oswal Home Finance deployed Azentio Amlock to support its AML, Fraud and Compliance controls within retail home loan processes. The deployment placed Azentio Amlock at the center of credit decisioning and pre-disbursement validation workflows, aligning the application to credit, operations, collections and risk containment business functions.
The Azentio Amlock implementation was configured to support dedupe checks and customer due diligence workflows, including Bureau checks validation, internal dedupe validation, MCA site checks and Google checks as part of file verification. The solution was used to gate pre-disbursement file reviews for KYC and loan documentation, and to feed structured inputs into Credit Appraisal Memo creation and deviation handling for branch credit managers.
Operational coverage included branch credit management and coordination with operations, sales, collections, field investigation and risk containment units, reflecting cross-functional usage rather than a single desk. Integrations were expressed as operational validations with external data sources such as bureau lookups and MCA site verification and internal dedupe processes, and governance centered on embedding the Azentio Amlock validation steps into approval, pre-disbursement and exception workflows to ensure consistent KYC and AML control execution.
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2022 | 2022 |
In 2022 Motilal Oswal Home Finance implemented GoDaddy to host its public website, using the vendor as the primary platform for its external web presence. GoDaddy is the Application Hosting and Computing Services provider for the company site at www.motilaloswalgroup.com.
The implementation uses GoDaddy managed web hosting capabilities, including domain registration and DNS management, TLS certificate provisioning, and control panel based content and file hosting. These functions map to Application Hosting and Computing Services features such as managed server resources, automated provisioning workflows, and basic content delivery and caching controls.
Operationally the GoDaddy deployment covers the organization’s external digital channels and supports marketing and customer access to public information, with day to day ownership located in web operations and digital teams. The GoDaddy platform also provides standard integration points for content management systems and web telemetry, enabling configuration driven updates and certificate lifecycle management.
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IT Decision Makers and Key Stakeholders at Motilal Oswal Home Finance=
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Apps Being Evaluated by Motilal Oswal Home Finance= Executives
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