List of Exotel Contact Centre Customers
Bangalore, 560071,
India
Since 2010, our global team of researchers has been studying Exotel Contact Centre customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exotel Contact Centre for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exotel Contact Centre for Call Center include: Slice, a India based Banking and Financial Services organisation with 1000 employees and revenues of $250.0 million, Motilal Oswal Home Finance=, a India based Banking and Financial Services organisation with 1200 employees and revenues of $250.0 million and many others.
Contact us if you need a completed and verified list of companies using Exotel Contact Centre, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exotel Contact Centre customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Motilal Oswal Home Finance= | Banking and Financial Services | 1200 | $250M | India | Exotel | Exotel Contact Centre | Call Center | 2023 | Exotel | In 2023, Motilal Oswal Home Finance deployed Exotel Contact Centre. The deployment used Ameyo by Exotel to centralize information management and instrument Call Center capabilities for financial-services customer support in India. The implementation configured multi-line queues and explicit HNI prioritization to reshape advisor workflows and call routing. Exotel Contact Centre was configured to centralize customer interaction context and case-handling information to streamline advisor handoffs and queue management. Functional capabilities implemented emphasized queuing, priority routing, and centralized contact data management for advisor efficiency. Exotel acted as the vendor and implementation partner for Ameyo by Exotel, integrating the contact centre with Motilal Oswal Home Finance's CRM so interaction context flowed into case and advisor-management processes. The operational scope covered financial-services customer support and CRM-aligned advisor teams across India. Governance changes formalized priority routing rules for HNI calls and embedded queue management into advisor workflows to standardize escalation and handling procedures. The deployment delivered roughly a 15% operational-efficiency improvement per the published case study. | |
 |
Slice | Banking and Financial Services | 1000 | $250M | India | Exotel | Exotel Contact Centre | Call Center | 2023 | n/a | In 2023, Slice implemented Exotel Contact Centre to build an inbound customer-support stack. The deployment targeted customer support and CRM workflows in India and scaled voice operations from approximately 4 to 250 inbound agents while handling about 400,000 monthly calls. The implementation of Exotel Contact Centre included core Call Center capabilities such as IVR, click-to-call and call verification, along with inbound routing and agent queueing to support high-volume voice interactions. Exotel Contact Centre was configured to support rapid agent provisioning and to operationalize verification flows within the contact centre environment. The Exotel Contact Centre rollout was executed as a customer-support and CRM implementation, integrating call handling with support case workflows and agent consoles to surface call context to customer-support teams. Operational coverage was India focused, supporting a centralized inbound voice stack for support agents across the organization. Governance and operationalization emphasized rapid scalability and fraud-reduction controls, and according to Exotel’s case study the implementation delivered improved pickup rates and strengthened fraud-reduction capabilities. Oversight centered on contact centre operational metrics and agent onboarding processes to sustain the increased support scale. |
Buyer Intent: Companies Evaluating Exotel Contact Centre
- StaffCloud.net (a.k.a. PHP Workshop), a India based Professional Services organization with 300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||