Sao Paulo, 04530-001,
Brazil
Movida Brazil Technographics
Movida Brazil Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Movida Brazil and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Movida Brazil employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Movida Brazil has purchased the following applications: Alctel Contactfy for Call Center in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Movida Brazil is running and its propensity to invest more and deepen its relationship with Alctel , Bee Systems , Quantcast or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Movida Brazil revenues, which have grown to $2.19 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Movida Brazil intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Movida Brazil Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alctel | Legacy | Alctel Contactfy | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, Movida Brazil implemented Alctel Contactfy as its Call Center solution for contact center and CRM use across its Brazil customer service organization. The deployment positions Alctel Contactfy as the central CCaaS and UCaaS layer supporting agent mobility and customer engagement workflows for Movida Brazil.
The implementation leveraged Alctel Contactfy modules aligned with omnichannel CCaaS capabilities and softphone and unified communications features, including automatic call distribution, interactive voice response, computer telephony integration for screen pop and call context, and presence based softphone routing. Configuration work centered on channel orchestration for voice and digital interactions along with agent desktop consolidation to support remote and in office agents.
Operational coverage focused on Movida Brazil customer service and contact center teams, using Alctel Contactfy to unify contact handling and CRM oriented workflows across sites in Brazil. The deployment emphasized mobility for field facing staff and contact center agents, enabling cloud based softphone access and centralized administration of agent profiles and queues.
Governance and rollout were estimated in 2023 as a phased adoption to deliver omnichannel routing, role based access controls, and centralized monitoring through the Alctel Contactfy administration console. The stated objective of the deployment was to improve customer service responsiveness and agent mobility while embedding Call Center platform capabilities into Movida Brazil service operations.
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CRM | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Movida Brazil
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Movida Brazil Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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