AI Buyer Insights:

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

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● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

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● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

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● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

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● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

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● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

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● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

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● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

MSC Cruises
Location
Avenue Eugène-Pittard 40,
Geneva, 1206,
Switzerland
Website
https://www.msccruises.com/
Phone
41 22 797 70 00
Artw industry
Transportation
Employee
Revenue

MSC Cruises Technographics

MSC Cruises Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by MSC Cruises and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 MSC Cruises employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that MSC Cruises has purchased the following applications: Peopleware WFM platform for Workforce Management in 2025, Sojern for Guest Management in 2022, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems MSC Cruises is running and its propensity to invest more and deepen its relationship with InVision AG , Sojern , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing MSC Cruises revenues, which have grown to $959.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MSC Cruises intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

MSC Cruises Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
InVision AG Legacy Peopleware WFM platform Workforce Management HCM n/a 2025 2025
In 2025, MSC Cruises implemented the Peopleware WFM platform, adopting Workforce Management capabilities to modernize its global contact-centre operations and target customer service operations from the UK. The deployment focused on centralized workforce planning for contact centres while supporting regional configuration, aligning scheduling and intraday controls with demand-oriented forecasting workloads across channels. The Peopleware WFM platform configuration emphasized demand-oriented forecasting, cross-channel scheduling, intraday controls, and employee self-service, with inferred module usage including forecasting, scheduling, intraday management, and time-off. Functional workflows formalized forecast to schedule handoffs, automated cross-channel agent assignments, and supervisor-led intraday adherence controls, while employee self-service provided shift bidding and time-off requests to reduce administrative load. Rollout in 2025 began with UK customer service operations and expanded operational coverage across regions, with governance changes to planning and intraday operations that centralized forecasting ownership and delegated day-of adjustments to contact-centre supervisors. The implementation was delivered by Peopleware with vendor InVision AG noted in project records, and the project delivered measurable outcomes across regions related to waiting time and abandonment reduction as described in the case study.
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Sojern Legacy Sojern Guest Management ERP Services and Operations n/a 2022 2022
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
LivePerson Legacy LivePerson Conversational Cloud Chatbots and Conversational AI AI-Powered Application n/a 2015 2015
Cognitive Computing AI-Powered Application 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Audio Video and Web Conferencing Collaboration 2017 2017
Collaboration Collaboration 2018 2018
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2018 2018
Collaboration Collaboration 2022 2022
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application, Web and Enterprise Search Content Management 2023 2023
Content Management Content Management 2015 2015
Web Content Management Content Management 2020 2020
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Tracking and Recording CRM 2016 2016
Call Tracking and Recording CRM 2021 2021
Customer Experience CRM 2022 2022
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2016 2016
Marketing Analytics CRM 2017 2017
Marketing Analytics CRM 2022 2022
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2013 2013
Marketing Automation CRM 2020 2020
Marketing Automation CRM 2022 2022
Marketing Automation CRM 2024 2024
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Tag Management CRM 2013 2013
Tag Management CRM 2018 2018
Tag Management CRM 2023 2023
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2021 2021
Application Performance Management ITSM 2015 2015
Application Performance Management ITSM 2015 2015
Application Performance Management ITSM 2020 2020
IT Service Management ITSM 2022 2022
IT Service Management ITSM 2020 2020
Remote Monitoring and Management ITSM 2021 2021
Remote Monitoring and Management ITSM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Application Hosting and Computing Services IaaS 2018 2018
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2021 2021
Content Delivery Network IaaS 2017 2017
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2021 2021
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at MSC Cruises
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by MSC Cruises Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD MSC Cruises Technographics

MSC Cruises is a Transportation organization based in Switzerland, with around 30000 employees and annual revenues of $959.0 million.

MSC Cruises operates a diverse technology stack with applications such as Peopleware WFM platform, Sojern and LivePerson Conversational Cloud, covering areas like Workforce Management, Guest Management and Chatbots and Conversational AI.

MSC Cruises has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as InVision AG, Sojern and LivePerson.

MSC Cruises recently adopted applications including Peopleware WFM platform in 2025, Slack Connect in 2022 and ServiceNow ITSM in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of MSC Cruises’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates MSC Cruises’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete MSC Cruises technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.