MSC Cruises
Avenue Eugène-Pittard 40,
Geneva, 1206,
Switzerland
Geneva, 1206,
Switzerland
41 22 797 70 00
Transportation
MSC Cruises Technographics
MSC Cruises Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MSC Cruises and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 MSC Cruises employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MSC Cruises has purchased the following applications: Peopleware WFM platform for Workforce Management in 2025, Sojern for Guest Management in 2022, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MSC Cruises is running and its propensity to invest more and deepen its relationship with InVision AG , Sojern , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MSC Cruises revenues, which have grown to $959.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MSC Cruises intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MSC Cruises Tech Stack and Enterprise Applications
MSC Cruises HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| InVision AG | Legacy | Peopleware WFM platform | Workforce Management | HCM | n/a | 2025 | 2025 |
In 2025, MSC Cruises implemented the Peopleware WFM platform, adopting Workforce Management capabilities to modernize its global contact-centre operations and target customer service operations from the UK. The deployment focused on centralized workforce planning for contact centres while supporting regional configuration, aligning scheduling and intraday controls with demand-oriented forecasting workloads across channels.
The Peopleware WFM platform configuration emphasized demand-oriented forecasting, cross-channel scheduling, intraday controls, and employee self-service, with inferred module usage including forecasting, scheduling, intraday management, and time-off. Functional workflows formalized forecast to schedule handoffs, automated cross-channel agent assignments, and supervisor-led intraday adherence controls, while employee self-service provided shift bidding and time-off requests to reduce administrative load.
Rollout in 2025 began with UK customer service operations and expanded operational coverage across regions, with governance changes to planning and intraday operations that centralized forecasting ownership and delegated day-of adjustments to contact-centre supervisors. The implementation was delivered by Peopleware with vendor InVision AG noted in project records, and the project delivered measurable outcomes across regions related to waiting time and abandonment reduction as described in the case study.
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MSC Cruises ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2022 | 2022 |
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MSC Cruises AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
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Cognitive Computing | AI-Powered Application |
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2019 | 2019 |
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MSC Cruises Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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MSC Cruises Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2023 | 2023 |
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Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2020 | 2020 |
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MSC Cruises eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2016 | 2016 |
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MSC Cruises CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2013 | 2013 |
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Tag Management | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2023 | 2023 |
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MSC Cruises ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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MSC Cruises PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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MSC Cruises IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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MSC Cruises CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at MSC Cruises
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by MSC Cruises Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MSC Cruises IT executives and key decision makers. This section highlights MSC Cruises's latest recorded technology evaluations, including Autodesk AutoCAD for Computer-Aided Design (CAD) on 2026-03-09 and HCL Commerce (ex IBM Websphere Commerce) for eCommerce on 2026-02-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MSC Cruises digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-09 | MSC Cruises | Evaluated | Autodesk | Autodesk AutoCAD | Computer-Aided Design (CAD) | PLM and Engineering |
| 2026-02-19 | MSC Cruises | Evaluated | HCL Technologies | HCL Commerce (ex IBM Websphere Commerce) | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD MSC Cruises Technographics
MSC Cruises is a Transportation organization based in Switzerland,
with around 30000 employees and annual revenues of $959.0 million.
MSC Cruises operates a diverse technology stack with applications such as
Peopleware WFM platform, Sojern and LivePerson Conversational Cloud,
covering areas like Workforce Management, Guest Management and Chatbots and Conversational AI.
MSC Cruises has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as InVision AG, Sojern and LivePerson.
MSC Cruises recently adopted applications including
Peopleware WFM platform in 2025, Slack Connect in 2022 and ServiceNow ITSM in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MSC Cruises’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MSC Cruises’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MSC Cruises technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.