Parsippany, 7054, NJ,
United States
MSI Technologies Technographics
MSI Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MSI Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 MSI Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
MSI Technologies has purchased the following applications: FreshDesk Customer Support for Customer Support in 2019, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MSI Technologies is running and its propensity to invest more and deepen its relationship with Freshworks , Intuit , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MSI Technologies revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MSI Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MSI Technologies Tech Stack and Enterprise Applications
MSI Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, MSI Technologies implemented FreshDesk Customer Support. The deployment placed FreshDesk Customer Support as the primary Customer Support channel on the company website, enabling direct web-based ticket capture and customer-facing self-service entry points for its professional services clients.
Configuration focused on standard Customer Support functional modules such as ticketing workflows, case routing to internal support staff, knowledge base publishing, and automated responses for web-submitted inquiries. The implementation used a cloud-hosted Freshdesk architecture consistent with small firm SaaS deployments, aligning support processes with the companys customer-facing service operations and centralizing inquiry intake through the corporate site.
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Marketing Automation | CRM |
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2019 | 2019 |
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MSI Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
In 2021, MSI Technologies implemented Microsoft Azure Cloud Services to host its public website and associated web applications. The deployment uses Microsoft Azure Cloud Services to deliver Application Hosting and Computing Services, aligning the company application hosting and web delivery functions under a single cloud platform.
The implementation leverages Azure platform compute and managed services such as App Service for platform as a service hosting, Virtual Machines for IaaS workloads, Blob Storage for object storage, and Virtual Network for network segmentation and routing. Architecture concentrates runtime, storage, and network configuration within Microsoft Azure Cloud Services, enabling standard cloud patterns for deployment automation, SSL termination, and role based access control. Operational scope is focused on the website, with direct impact on web operations, IT administration, and customer facing application delivery.
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at MSI Technologies
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Apps Being Evaluated by MSI Technologies Executives
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