AI Buyer Insights:

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

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● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

Msig Insurance
Location
9/F 1111 King'S Rd Tai Koo Shing,
Hong Kong, n/a,
Hong Kong
Website
https://www.msig.com.hk/
Phone
852-28940555
Artw industry
Insurance
Employee
Revenue

Msig Insurance Technographics

Msig Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Msig Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Msig Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Msig Insurance has purchased the following applications: Hotjar for Customer Experience in 2020, New Relic APM for Application Performance Management in 2018, Laserfiche Robotic Process Automation for Robotic Process Automation in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Msig Insurance is running and its propensity to invest more and deepen its relationship with Contentsquare , Tealium , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Msig Insurance revenues, which have grown to $162.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Msig Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Msig Insurance Tech Stack and Enterprise Applications

Msig Insurance CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Contentsquare Legacy Hotjar Customer Experience CRM n/a 2020 2020
In 2020, Msig Insurance deployed Hotjar on its public website to support Customer Experience instrumentation. The implementation embeds the Hotjar client script across msig.com.hk to capture qualitative behavioral analytics, including session recordings, heatmaps, funnel visualization, and on-page feedback widgets. Hotjar is used as the web-facing Customer Experience application to collect interaction data for page-level analysis and usability investigation. The Hotjar rollout is scoped to support digital experience, UX research, product and marketing teams, providing session replays, heatmaps and feedback polls to inform site usability reviews and conversion funnel analysis. Governance is exercised through controlled access to recordings and feedback tools along with sampling and retention settings sized for a 500 person insurer, enabling the Customer Experience team to operationalize user behavior insights without backend system integration. Hotjar is the named Customer Experience application driving qualitative web analytics for Msig Insurance.
Tag Management CRM 2019 2019
Tag Management CRM 2015 2015
Msig Insurance ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2018 2018
In 2018, Msig Insurance implemented New Relic APM to instrument and monitor its public website. The deployment establishes New Relic APM as the firm level Application Performance Management solution for customer facing web applications, aligning application monitoring with operational visibility for web services. New Relic APM was configured to collect transaction traces, error analytics, response time and throughput metrics, and application level logs to support root cause analysis. New Relic APM agents were installed in application server tiers to provide end to end request tracing and performance dashboards for application owners and operations staff. Operational coverage focused on web operations and application development teams, with monitoring data surfaced through centralized dashboards and alerting channels used by IT operations and SRE functions. Governance emphasized standardized instrumentation and service naming for monitored components, with a phased rollout across the website to embed Application Performance Management workflows for incident detection and triage.
Msig Insurance PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Laserfiche Legacy Laserfiche Robotic Process Automation Robotic Process Automation PaaS n/a 2017 2018
In 2017, MSIG Hong Kong implemented Laserfiche Robotic Process Automation to digitalize and automate its EASY Claims system. The deployment targeted Robotic Process Automation for insurance claims, centralizing claims workflows across 10 product lines in Hong Kong and initiating program activities that moved to live production in 2018. Configuration emphasized document capture and automated workflow orchestration within Laserfiche Robotic Process Automation, deploying robotic bots to execute repetitive tasks, automated document classification and routing, exception handling queues and audit trail instrumentation. The implementation automated over 100,000 tasks, reflecting high volume rule based processing and end to end claims task orchestration. Integrations centered on linking Laserfiche to the EASY Claims system and a centralized claims repository to provide a single source for claims documents and workflow state. Operational coverage included claims processing, operations and customer service teams across MSIG Hong Kong, consolidating routing, approvals and document management for the 10 product lines. Governance established phased rollouts by product line, formalized exception workflows for manual review, and configuration controls for bot behavior and audit logging. Outcomes called out in the customer case study include reduced printing costs and centralized, scaled automation of the EASY Claims process.
Msig Insurance IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Msig Insurance

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Msig Insurance Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Msig Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Msig Insurance digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Msig Insurance Technographics
Msig Insurance is a Insurance organization based in Hong Kong, with around 500 employees and annual revenues of $162.0 million.
Msig Insurance operates a diverse technology stack with applications such as Hotjar, New Relic APM and Laserfiche Robotic Process Automation, covering areas like Customer Experience, Application Performance Management and Robotic Process Automation.
Msig Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Contentsquare, New Relic and Laserfiche.
Msig Insurance recently adopted applications including Hotjar in 2020, Cloudflare CDN in 2020 and Tealium IQ Tag Management in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Msig Insurance’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Msig Insurance’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Msig Insurance technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.