MSR GROUP
1121 N 102nd Court, Suite 100,
Omaha, 68114, NE,
United States
Omaha, 68114, NE,
United States
1 402-392-0755
Professional Services
MSR GROUP Technographics
MSR GROUP Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by MSR GROUP and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 MSR GROUP employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that MSR GROUP has purchased the following applications: Moodle LMS for Learning and Development in 2020, Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems MSR GROUP is running and its propensity to invest more and deepen its relationship with Moodle , Accentra Technologies , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing MSR GROUP revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for MSR GROUP intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
MSR GROUP Tech Stack and Enterprise Applications
MSR GROUP HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2020 | 2020 |
In 2020, MSR GROUP implemented Moodle LMS on their website to centralize Learning and Development for the professional services firm. The Moodle LMS instance is published through their public site, providing web-accessible course delivery for employee onboarding and ongoing skills development.
Deployment focused on a web-accessible Moodle LMS instance embedded in themsrgroup.com, configured with core Learning and Development modules such as course management, user roles and permissions, enrollment workflows, assessment and quiz engines, and reporting. Configuration emphasized role-based access for staff and client cohorts, content authoring and curriculum structuring, and self-service learner enrollment and tracking. Governance and operational ownership were structured around centralized content administration by HR and practice leads, with course publishing workflows to map training to business functions including project delivery and professional development.
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Payroll | HCM |
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2016 | 2016 |
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MSR GROUP AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, MSR GROUP implemented Zendesk Chat on its public website to provide a web-embedded conversational interface for client engagement. The deployment centers on a site-hosted chat widget connected to the Zendesk Chat agent console, delivering real-time messaging, visitor context, and conversation transcripts. This implementation positions Zendesk Chat within the Chatbots and Conversational AI category to handle inbound customer inquiries and lead capture via the corporate website.
The Zendesk Chat configuration emphasizes standard Chatbots and Conversational AI capabilities, including live chat handling, canned responses and macros, proactive messaging, basic automated routing to online agents, and persistent chat history for follow up. Operational scope is focused on customer-facing functions on the website, with internal governance expected to include chat coverage scheduling, agent training on response workflows, and transcript retention for case review. MSR GROUP Zendesk Chat supports customer engagement workflows without disclosed integrations to other enterprise systems.
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MSR GROUP Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, MSR GROUP deployed Microsoft 365 as its primary Collaboration platform. Microsoft 365 is used on their website and across the 150 person professional services firm to enable document collaboration, corporate email, and team communication. The deployment establishes Microsoft 365 as the central Collaboration application supporting business functions such as project delivery, marketing, and back office operations.
The implementation is delivered as a cloud hosted Microsoft 365 tenant and leverages standard Collaboration capabilities including Exchange Online for email, SharePoint Online for content management, OneDrive for file synchronization, Microsoft Teams for meetings and chat, and Office desktop and web applications for productivity. The company website surfaces Microsoft 365 content and integrates collaboration workflows with web content management, aligning external presence with internal content repositories. Governance is organized around tenant level administration with centralized user provisioning, access controls, and sharing policies to manage professional services workflows and client facing content.
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MSR GROUP CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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MSR GROUP TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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MSR GROUP PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2019 | 2019 |
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MSR GROUP IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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MSR GROUP CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at MSR GROUP
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by MSR GROUP Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from MSR GROUP IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the MSR GROUP digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD MSR GROUP Technographics
MSR GROUP is a Professional Services organization based in United States,
with around 150 employees and annual revenues of $25.0 million.
MSR GROUP operates a diverse technology stack with applications such as
Moodle LMS, Zendesk Chat and Microsoft 365,
covering areas like Learning and Development, Chatbots and Conversational AI and Collaboration.
MSR GROUP has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, Zendesk and Microsoft.
MSR GROUP recently adopted applications including
Hubspot Marketing Automation in 2021, Microsoft Azure Blob Storage in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of MSR GROUP’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates MSR GROUP’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete MSR GROUP technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.