Concord, 94520, CA,
United States
Mt. Diablo Resource Recovery Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mt. Diablo Resource Recovery and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Mt. Diablo Resource Recovery employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mt. Diablo Resource Recovery has purchased the following applications: UKG Great Place to Work Emprising for Employee Experience, Employee Engagement in 2022, Soft-Pak ERP for Utilities ERP in 2010, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mt. Diablo Resource Recovery is running and its propensity to invest more and deepen its relationship with UKG , Soft-Pak , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mt. Diablo Resource Recovery revenues, which have grown to $66.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mt. Diablo Resource Recovery intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Great Place to Work Emprising | Employee Experience, Employee Engagement | HCM | n/a | 2022 | 2024 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Soft-Pak | Legacy | Soft-Pak ERP | Utilities ERP | ERP Services and Operations | n/a | 2010 | 2011 |
In 2010, Mt. Diablo Resource Recovery implemented Soft-Pak ERP as a Utilities ERP solution to support its California transfer station and material recovery facility operations. The deployment explicitly targeted operations, billing and routing to improve operational visibility and support growth across Contra Costa and the broader Northern California service area.
The implementation used Soft-Pak ERP modules aligned to the vendor suite, including billing, route management, and mobile in-cab dispatching, configured for transfer station and MRF workflows. Configuration work focused on invoicing and accounts receivable workflows, route sequencing and dispatch orchestration, and mobile field data capture to close operational loops between drivers and office operations.
Operational coverage encompassed operations, dispatch, billing and field crews at Mt. Diablo Resource Recovery transfer and MRF sites in Contra Costa County, providing a unified operational data set for supervisors and billing staff. The project tied route management to mobile in-cab telemetry and centralized billing records within Soft-Pak ERP to consolidate operational information for day to day decision making.
Governance changes emphasized centralized route and billing control inside Soft-Pak ERP, standardization of dispatch procedures, and consistent field data capture to support scalable operations. Reported outcomes from the vendor testimonial include improved business information and enhanced scalability to support growth in the Northern California region while using Soft-Pak ERP to run core operational and financial workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Call Center | CRM |
|
2023 | 2023 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
|
2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
|
2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
|
2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2023 | 2023 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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