Maastricht, 6211 DW,
Netherlands
Municipality of Maastricht Technographics
Municipality of Maastricht Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Municipality of Maastricht and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Municipality of Maastricht employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Municipality of Maastricht has purchased the following applications: ReadSpeaker Text to Speech for Natural Language Processing in 2019, Atos Unify OpenScape Contact Center for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Municipality of Maastricht is running and its propensity to invest more and deepen its relationship with ReadSpeaker Holding , Atos , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Municipality of Maastricht revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Municipality of Maastricht intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Municipality of Maastricht Tech Stack and Enterprise Applications
Municipality of Maastricht AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Municipality of Maastricht implemented ReadSpeaker Text to Speech on its public website https://www.gemeentemaastricht.nl/. The deployment uses ReadSpeaker Text to Speech, categorized under Natural Language Processing, to provide on-page speech playback of municipal web content for citizens.
The implementation centers on web-embedded text to speech functionality provided by ReadSpeaker Text to Speech, including in-browser playback controls, selectable language and voice options, and automated rendering of HTML content into audio. Configuration work focused on integrating the ReadSpeaker player into the site template and content management output, and on tuning voice and language settings to match the municipality's Dutch language content.
Operational coverage is the public-facing web portal and associated citizen-facing content, with management responsibilities aligned to the municipality's web services and communications functions. Governance was structured to incorporate audio publishing into existing web content workflows, updating publishing checklists and accessibility reviews to include text to speech deployment and configuration checks.
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Municipality of Maastricht CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atos | Legacy | Atos Unify OpenScape Contact Center | Call Center | CRM | n/a | 2017 | 2018 |
In 2017, Municipality of Maastricht implemented Atos Unify OpenScape Contact Center. The deployment was delivered alongside Unify OpenScape Voice and Unify UC to strengthen citizen access to municipal services and to centralize telephony and presence across the organization. The implementation targeted the municipal contact center function and was extended through a Shared Services Center so neighboring municipalities could consume the same service layers.
Atos Unify OpenScape Contact Center was configured to provide enterprise Call Center capabilities including intelligent call routing, automatic call distribution and centralized session management within OpenScape Contact Center Enterprise. The solution was aligned with unified communications capabilities from OpenScape Voice and Unify UC to support agent call control, presence awareness and consolidated telephony handling. Configuration emphasized queue management and workflows for citizen inquiry intake and prioritized routing for municipal service lines.
Integration focused on tight operational coupling between OpenScape Contact Center, OpenScape Voice and Unify UC to deliver unified call handling across departments and participating municipalities. Operational scope covered municipal citizen services and the Shared Services Center footprint used by neighboring municipalities, enabling a shared contact center operational model. The implementation enhanced citizens access to municipal services and provided a shared platform for surrounding municipalities to leverage the same Call Center infrastructure.
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Marketing Automation | CRM |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Municipality of Maastricht
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Municipality of Maastricht Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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