Muslim Aid
1st Floor LMC Business Wing 38-44 Whitechapel Road,
London, E1 1JX,
United Kingdom
London, E1 1JX,
United Kingdom
44 20 7377-4200
Non Profit
Muslim Aid Technographics
Muslim Aid Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Muslim Aid and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 Muslim Aid employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Muslim Aid has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2005, ActIn Time Complete Workforce Suite for Time and Attendance in 2016, Zendesk Chat for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Muslim Aid is running and its propensity to invest more and deepen its relationship with Microsoft , Actin Time , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Muslim Aid revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Muslim Aid intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Muslim Aid Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP Financial Management | n/a | 2005 | 2005 |
In 2005, Muslim Aid implemented Microsoft Dynamics NAV as its global default finance system, establishing a centralized ERP Financial platform to standardize accounting processes across the charity. The deployment was framed to support the organisation’s international development operations and to provide a single source of financial truth for headquarters and country offices.
Configuration work focused on core ERP Financial capabilities including general ledger design, accounts payable, accounts receivable, budgeting and financial reporting, multi-currency posting and consolidation workflows. The Microsoft Dynamics NAV implementation required specification of chart of accounts standards, transaction dimensions for donor and program tracking, and development using SQL tools to adapt and extend standard financial processes.
Operational rollout covered HQ-first development and testing with subsequent staged rollouts to Country Offices worldwide, involving on-site setup, CO data migration, end user training and ongoing technical and financial support. The program was staffed by a small team of technical and finance professionals led by a finance systems manager, and included data extraction, transformation and load activities to onboard dispersed country financial data into Microsoft Dynamics NAV.
Governance and process work centered on centralizing control and management of global financial data, revising approval workflows, and embedding standard operating procedures for transaction entry, month end and consolidated reporting. The role driving the project combined finance systems expertise, SQL-based system development skills and cross-country training responsibilities to ensure Microsoft Dynamics NAV supported Muslim Aid’s finance and accounting functions consistently across operations.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Actin Time | Legacy | ActIn Time Complete Workforce Suite | Time and Attendance | HCM | n/a | 2016 | 2016 |
In 2016, Muslim Aid implemented ActIn Time Complete Workforce Suite, deploying a Time and Attendance solution to manage employee timekeeping and scheduling across its United Kingdom operations. The implementation targeted an organization headcount of approximately 850 employees, aligning time capture with HR and payroll adjacent functions within the non profit context.
Configuration centered on core Time and Attendance modules including clocking and time capture, rostering and shift scheduling, absence and leave tracking, and operational reporting and exports. ActIn Time Complete Workforce Suite was configured with role based access controls, self service timesheets for staff, and manager approval workflows to support standard attendance governance.
Implementation work was completed with vendor Actin Time and included a controlled data lifecycle for personnel records. Project activity emphasized storing time and attendance data for active employees and implementing automated or scheduled deletion processes for ex-employee records to satisfy the organizations retention requirements, reflecting an explicit save-then-delete operational pattern.
Operational governance integrated HR and payroll owners to define retention rules and approval paths for timesheet corrections and record deletion. The rollout concentrated on process standardization for time capture, approvals, and deletion workflows, resulting in a scoped Time and Attendance deployment implemented through ActIn Time Complete Workforce Suite.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Muslim Aid implemented Zendesk Chat on its public website. Zendesk Chat is classified in the Chatbots and Conversational AI category and is used to handle web based supporter and beneficiary inquiries, providing a conversational front end for the organization’s digital engagement and live support functions.
The deployment centers on an embedded Zendesk Chat widget delivering real time messaging, visitor monitoring and session handoff to support agents, together with standard chat capabilities such as canned responses, chat transcripts and session reporting. Operational ownership resides with customer support and digital communications teams, which apply chat handling workflows and governance for web channel engagement, including routing rules and scripted response templates to standardize interactions.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2013 | 2014 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2014 | 2015 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Muslim Aid
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Muslim Aid Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Muslim Aid IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Muslim Aid digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Muslim Aid Technographics
Muslim Aid is a Non Profit organization based in United Kingdom,
with around 850 employees and annual revenues of $42.0 million.
Muslim Aid operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, ActIn Time Complete Workforce Suite and Zendesk Chat,
covering areas like ERP Financial, Time and Attendance and Chatbots and Conversational AI.
Muslim Aid has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Actin Time and Zendesk.
Muslim Aid recently adopted applications including
Elastic Email API in 2023, Google Cloud Platform (GCP) in 2021 and Google Workspace (Formerly Google G-Suite) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Muslim Aid’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Muslim Aid’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Muslim Aid technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.