AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Mutua Madrilena Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
Collaboration Collaboration 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Avaya Legacy Avaya Voice Portal Call Center CRM n/a 2015 2015
In 2015, Mutua Madrileña implemented Avaya Voice Portal as a Call Center solution to support its customer service and contact center operations. The deployment positioned Avaya Voice Portal as the enterprise voice self-service layer for inbound call handling and interactive voice response workflows. The Avaya Voice Portal implementation incorporated core Call Center capabilities including IVR script orchestration, speech recognition, DTMF fallback handling, automated call routing, session management, and centralized call flow configuration. Configuration focused on voice self-service pathways and routing to live agents when required, with runtime monitoring and logging for operational visibility. Integration work centered on connecting Avaya Voice Portal to Mutua Madrileña's telephony infrastructure and contact routing environment, enabling seamless handoffs between automated voice services and agent queues. Governance emphasized IVR script version control, change management for call flows, and operational ownership by the contact center technology team to maintain voice application logic and updates.
Tag Management CRM 2016 2016
Tag Management CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2017 2017
TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Treasury Management TRM 2019 2019
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Robotic Process Automation PaaS 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Application Hosting and Computing Services IaaS 2016 2016
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2018 2018
Network Management and Monitoring IaaS 2023 2024
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2017 2017
Secure Email Gateways (SEGs) CyberSecurity 2017 2017
Web Application Firewalls (WAF) CyberSecurity 2019 2019
Web Application Firewalls (WAF) CyberSecurity 2021 2021
IT Decision Makers and Key Stakeholders at Mutua Madrilena
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Mutua Madrilena Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Mutua Madrilena Technographics

Mutua Madrilena is a Insurance organization based in Spain, with around 12000 employees and annual revenues of $7.90 billion.

Mutua Madrilena operates a diverse technology stack with applications such as Microsoft 365, Avaya Voice Portal and New Relic APM, covering areas like Collaboration, Call Center and Application Performance Management.

Mutua Madrilena has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Avaya and New Relic.

Mutua Madrilena recently adopted applications including Icinga Monitoring System in 2023, Imperva Sonar in 2021 and Kyriba Treasury in 2019, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Mutua Madrilena’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Mutua Madrilena’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Mutua Madrilena technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.