Mutua Madrilena Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Mutua Madrilena and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Mutua Madrilena employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Mutua Madrilena has purchased the following applications: Microsoft 365 for Collaboration in 2016, Avaya Voice Portal for Call Center in 2015, New Relic APM for Application Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Mutua Madrilena is running and its propensity to invest more and deepen its relationship with Microsoft , Avaya , Tealium or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Mutua Madrilena revenues, which have grown to $7.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Mutua Madrilena intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
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Collaboration | Collaboration |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Voice Portal | Call Center | CRM | n/a | 2015 | 2015 |
In 2015, Mutua Madrileña implemented Avaya Voice Portal as a Call Center solution to support its customer service and contact center operations. The deployment positioned Avaya Voice Portal as the enterprise voice self-service layer for inbound call handling and interactive voice response workflows.
The Avaya Voice Portal implementation incorporated core Call Center capabilities including IVR script orchestration, speech recognition, DTMF fallback handling, automated call routing, session management, and centralized call flow configuration. Configuration focused on voice self-service pathways and routing to live agents when required, with runtime monitoring and logging for operational visibility.
Integration work centered on connecting Avaya Voice Portal to Mutua Madrileña's telephony infrastructure and contact routing environment, enabling seamless handoffs between automated voice services and agent queues. Governance emphasized IVR script version control, change management for call flows, and operational ownership by the contact center technology team to maintain voice application logic and updates.
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2023 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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