National Citizen Service (NCS)
Kensington Village, Avonmore Road,
London, W148DG,
United Kingdom
London, W148DG,
United Kingdom
44 800-197-8010
Non Profit
National Citizen Service (NCS) Technographics
National Citizen Service (NCS) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Citizen Service (NCS) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 National Citizen Service (NCS) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Citizen Service (NCS) has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2019, Upland Rant and Rave for Salesforce for Customer Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Citizen Service (NCS) is running and its propensity to invest more and deepen its relationship with Salesforce , Google , Upland Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Citizen Service (NCS) revenues, which have grown to $45.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Citizen Service (NCS) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Citizen Service (NCS) Tech Stack and Enterprise Applications
National Citizen Service (NCS) AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, National Citizen Service (NCS) implemented Salesforce Chat (formerly Salesforce Live Agent) on their public website. Salesforce Chat is positioned within the Chatbots and Conversational AI category to deliver real-time visitor engagement for NCS program participants, parents, and external stakeholders. The deployment centers on an embedded web chat widget on wearencs.com, scoped to digital engagement and participant support rather than back-office automation. Implementation coverage is limited to the public website channel and the operational teams that handle incoming program and stakeholder inquiries.
Configuration emphasized core Salesforce Chat capabilities, including real-time messaging, agent presence and session transfer, transcript capture, and reusable response templates to standardize interactions. The architecture relies on a web-embedded Live Agent client for visitors and an agent-facing console to manage concurrent chats, session routing, and availability controls consistent with Chatbots and Conversational AI implementations. Operational governance focused on chat routing rules and scripted response usage to ensure consistent handling by NCS support personnel during the rollout.
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National Citizen Service (NCS) Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, National Citizen Service implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The Google Workspace deployment is referenced on the organization website and provides the central productivity layer for the charity’s staff of roughly 550 employees.
Functional capabilities implemented include Gmail for enterprise email, Google Drive for cloud file storage and sharing, Google Docs, Sheets and Slides for real-time collaborative authoring, Google Calendar for scheduling and Google Meet for video conferencing. Administrative and management capabilities are delivered through the Google Workspace admin console, using group management and account provisioning to support collaborative workflows and content governance.
Operational coverage focuses on business functions such as internal communications, program delivery, fundraising and HR, with role-based access and administrative controls configured to manage user accounts and shared resources. National Citizen Service Google Workspace Collaboration business communications and document collaboration is presented as the organization’s core productivity and collaboration platform on the public site.
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National Citizen Service (NCS) CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Upland Software | Legacy | Upland Rant and Rave for Salesforce | Customer Engagement | CRM | n/a | 2015 | 2015 |
In 2015, National Citizen Service implemented Upland Rant and Rave for Salesforce as a Customer Engagement solution to centralize participant feedback and operationalize response workflows across its programs in the United Kingdom. The deployment was positioned to capture structured and unstructured feedback from participants and staff, feeding engagement events into the CRM for operational handling.
The Upland Rant and Rave for Salesforce configuration emphasized feedback capture and survey distribution, with CRM-tied case creation and reporting dashboards to surface issues into Salesforce objects and service workflows. Configuration work focused on mapping feedback channels into Salesforce records and enabling real-time routing and escalation consistent with customer engagement use cases.
In parallel, NCS purchased and deployed the RapidMiner data science platform and developed and deployed to production an application that uses machine learning algorithms to detect SMS spam. That data science work was implemented using Cloudera CDH, Hive, Impala, Python and PySpark, and Jupyter Notebooks alongside RapidMiner, and it was led by a data science virtual team within the organization.
Operational governance centered on integrating feedback intake with Salesforce CRM and establishing a data science governance model for the machine learning SMS detection application. Upland Rant and Rave for Salesforce supported Customer Engagement workflows for NCS programs and staff, while the RapidMiner-led analytics capability addressed messaging quality and automated signal detection for communications operations.
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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National Citizen Service (NCS) ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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National Citizen Service (NCS) IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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National Citizen Service (NCS) CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at National Citizen Service (NCS)
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by National Citizen Service (NCS) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Citizen Service (NCS) IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Citizen Service (NCS) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD National Citizen Service (NCS) Technographics
National Citizen Service (NCS) is a Non Profit organization based in United Kingdom,
with around 550 employees and annual revenues of $45.0 million.
National Citizen Service (NCS) operates a diverse technology stack with applications such as
Salesforce Chat (formerly Salesforce Live Agent), Google Workspace (Formerly Google G-Suite) and Upland Rant and Rave for Salesforce,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.
National Citizen Service (NCS) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Google and Upland Software.
National Citizen Service (NCS) recently adopted applications including
Salesforce Marketing Cloud in 2020, Redsift OnDMARC in 2020 and Salesforce Chat (formerly Salesforce Live Agent) in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Citizen Service (NCS)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Citizen Service (NCS)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Citizen Service (NCS) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.