National Express
2601 Navistar Drive,
Lisle, 60532, IL,
United States
Lisle, 60532, IL,
United States
1 800-950-0485
Transportation
National Express Technographics
National Express Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Express and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10000 National Express employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Express has purchased the following applications: Oracle WebCenter Accounts Payable for AP Automation in 2017, SAP Concur Travel for Travel Management in 2015, GumGum for Artificial Intelligence Marketing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Express is running and its propensity to invest more and deepen its relationship with Oracle , SAP , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Express revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Express intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Express Tech Stack and Enterprise Applications
National Express ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle WebCenter Accounts Payable | AP Automation | ERP | n/a | 2017 | 2017 |
In 2017 National Express implemented Oracle WebCenter Accounts Payable as an AP Automation platform to establish a paperless invoice intake and processing capability for Accounts Payable operations in the United States. The implementation used Oracle WebCenter Accounts Payable to centralize electronic invoice capture and to standardize AP processing across operational sites.
Configuration work focused on invoice capture, document imaging, optical character recognition for metadata extraction, and automated workflow routing for approvals and exception handling. The deployment included business rules for invoice validation and staging, inbox and task-based approval queues for AP staff, and an electronic archival layer to retain processed documents within the WebCenter repository.
Operational integration aligned Oracle WebCenter Accounts Payable with existing financial and accounting workflows to hand off validated payable transactions into downstream posting processes. Governance changes standardized AP intake procedures, introduced workflow ownership for exception resolution, and consolidated a paperless invoice process that streamlined invoice throughput into the Oracle WebCenter Accounts Payable AP Automation environment.
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ERP Financial | ERP |
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2017 | 2017 |
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Expense Management | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2016 | 2016 |
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National Express ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2015 | 2016 |
In 2015 National Express LLC implemented SAP Concur Travel as its Travel Management solution to support executive travel and expense workflows. The deployment was oriented around support for the SVP of HR and the North American HR team based in Lisle, IL, aligning travel booking and expense submission with HR and executive assistant operations.
SAP Concur Travel was configured to support core Travel Management capabilities including travel booking and itinerary management, expense reporting, and approvals. Configuration emphasis was placed on executive-level workflows, multi-timezone itinerary coordination, and policy-driven expense capture to support high-volume executive travel and associated receipts management.
Operationally the implementation extended into HR and finance touchpoints, with SAP Concur Travel used to process monthly accrual reports and to handle vendor invoice and expense workflows submitted by the HR function. The application served as the system of record for travel and expense transactions processed by executive assistants and HR staff, linking travel itineraries to expense submissions and vendor invoice processing within existing departmental processes.
Governance included role-based access for executive assistants and HR administrators, established approval routing for expense and travel requests, and procedures for onboarding and off-boarding users who required travel and expense privileges. The implementation centered on embedding SAP Concur Travel into HR and finance operational workflows, enabling standardized Travel Management procedures for corporate and executive travel.
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National Express AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GumGum | Legacy | GumGum | Artificial Intelligence Marketing | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, National Express deployed GumGum on its website. The GumGum deployment serves as the company's Artificial Intelligence Marketing solution for on-site contextual advertising and content aware display across National Express web properties. The implementation aligns the GumGum application with digital marketing and advertising functions, enabling contextual targeting and campaign delivery on the public site.
Implementation scope is focused at the site level, where GumGum capabilities such as contextual content analysis, audience targeting, creative optimization, and performance reporting are applied to online inventory. Operational ownership is centered in digital marketing and advertising teams, responsible for campaign configuration, contextual rules and ongoing campaign management within the GumGum application. The deployment is referenced from National Express web properties and indicates use on customer facing pages.
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National Express Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2014 | 2014 |
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National Express Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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National Express CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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National Express TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2014 | 2014 |
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National Express PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2014 | 2014 |
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National Express IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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National Express CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at National Express
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Director of Technology and Innovation | Director | IT | |
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Senior Director IT Applications | Director | IT | |
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VP, Controller | VP | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Director, IT Applications Management & Architecture | Director | IT | |
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Apps Being Evaluated by National Express Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Express IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Express digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD National Express Technographics
National Express is a Transportation organization based in United States,
with around 10000 employees and annual revenues of $1.50 billion.
National Express operates a diverse technology stack with applications such as
Oracle WebCenter Accounts Payable, SAP Concur Travel and GumGum,
covering areas like AP Automation, Travel Management and Artificial Intelligence Marketing.
National Express has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and GumGum.
National Express recently adopted applications including
Adobe Audience Manager in 2021, Quantcast Measure in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Express’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Express’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Express technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.