Redwood City, 94065, CA,
United States
NatureBox Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by NatureBox and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 NatureBox employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NatureBox has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2014, Zendesk Chat for Chatbots and Conversational AI in 2016, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NatureBox is running and its propensity to invest more and deepen its relationship with Intuit , Amazon Web Services (AWS) , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NatureBox revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NatureBox intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014, NatureBox implemented Intuit Quickbooks Enterprise as its ERP Financial application to centralize corporate accounting for the consumer packaged goods company. The implementation was led from the finance function for a 40-employee firm, with the internal accounting lead supervising an external bookkeeping firm and directing consultants to execute core transaction processing.
Intuit Quickbooks Enterprise was configured to support core ERP Financial capabilities including accounts receivable, accounts payable, cash administration, fixed assets management, and payroll processing for exempt and non-exempt employees. Configuration work included chart of accounts design, product line cost tracking, and the establishment of journal entry workflows to record cost of goods sold, revenue recognition, and deferrals.
Operational scope encompassed month-end close, preparation of accounting reports, administration of non-routine and complex journal entries, and balance sheet reconciliations, with day-to-day processing performed by consultants and the bookkeeping firm under internal supervision. The solution was used for product line analysis and posting of related journal entries directly in QuickBooks to maintain the financial ledger.
Governance and process responsibilities included documenting accounting implications of significant non-routine transactions, supporting the equity management function, and contributing to the definition of internal controls and accounting policies. Oversight responsibilities remained with the internal accounting lead, who advanced from a prior payroll specialist role to manage bookkeeping oversight and consultant coordination within the Intuit Quickbooks Enterprise deployment.
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Payment Processing | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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Payment Processing | ERP Financial Management |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 NatureBox deployed Zendesk Chat as an embedded website messaging channel. Zendesk Chat provides cloud hosted, real time chat widget capabilities that sit on naturebox.com to capture customer inquiries and chat transcripts. The deployment is a lightweight SaaS integration into the public site, configured for agent presence, proactive chat triggers, and offline forms to queue messages when agents are unavailable. This positions Zendesk Chat within NatureBox's Chatbots and Conversational AI layer for customer support.
Configuration focused on standard live chat functions including routing to support agents, canned responses, chat transcript capture, and session tagging for issue classification. Operational coverage centers on online customer service interactions for order and product inquiries, with agent workflows and message templates codified for consistent responses. Governance appears to rely on centralized support team rules and chat handling procedures, with vendor hosted maintenance for the Zendesk Chat application. NatureBox Zendesk Chat Chatbots and Conversational AI customer support relationship is manifested as a website integrated conversational channel managed by the support organization.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, NatureBox deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. Public site metadata indicates Google Workspace (Formerly Google G-Suite) is used on their website, making the application visible as the companywide collaboration backbone for this 40 person consumer packaged goods firm.
The implementation centers on standard Collaboration capabilities, including domain email, cloud storage and file collaboration, document and spreadsheet editing, calendar management, and administrative controls through the Google admin console. Configuration details align with small company patterns, with centralized account provisioning, shared drive structures for cross-functional files, and basic security and access controls applied at the domain level.
Operational use spans core business functions including product, marketing, customer support, and operations, where Gmail and shared documents support external and internal communications, and calendars coordinate operational schedules. Governance is exercised through admin console role assignments and policy controls for sharing and account management, reflecting a compact, companywide Collaboration deployment rather than segmented enterprise zones.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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CRM | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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