NatWest Group
Gogarburn 175 Glasgow Road,
Edinburgh, EH12 1HQ,
United Kingdom
Edinburgh, EH12 1HQ,
United Kingdom
44 34 5788-8444
Insurance
NatWest Group Technographics
NatWest Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NatWest Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 59400 NatWest Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NatWest Group has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Workday Absence Management for Absence and Leave Management in 2018, Pega Platform for Business Process Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NatWest Group is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NatWest Group revenues, which have grown to $19.98 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NatWest Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NatWest Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, NatWest Group implemented Oracle E-Business Suite for ERP Financial. The Oracle E-Business Suite deployment was scoped to consolidate corporate finance and statutory reporting capabilities within the group's insurance finance function and central finance organization.
The implementation integrated core ERP Financial capabilities with an enterprise data and analytics layer, using OBIA, DAC, Informatica and Oracle Data Integrator for ETL and data warehousing feeds. Oracle Business Intelligence Enterprise Edition OBIEE was provisioned for operational and management reporting, while Hyperion and Essbase were retained for planning and multi-dimensional financial analysis, and Oracle Data Relationship Management DRM was used to govern chart of accounts and reference master data.
Architecturally the environment was orchestrated on Oracle Fusion Middleware components, including SOA services and WebCenter Portal WCP for composite applications and user portals, with ODI and Informatica managing bulk and near real time data movement. Identity and access management was integrated by connecting OAM and OID based IDAM into Fusion Middleware and Oracle E-Business Suite, providing centralized authentication and authorization across the ERP Financial landscape.
Governance and process changes emphasized master data stewardship and service oriented integration, with DRM and SOA layers enabling centralized change control and defined interfaces for finance processes. Oracle E-Business Suite ERP Financial was positioned as the authoritative transactional ledger, with analytics and planning systems consuming its data via the established integration stack.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2012 | 2012 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2013 | 2013 |
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2022 | 2022 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2010 | 2010 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2018 | 2019 |
|
|
|
|
|
Expense Management | ERP Financial Management |
|
2021 | 2021 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Oracle PeopleSoft Absence Management | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018 NatWest Group implemented Workday Absence Management in its Absence and Leave Management portfolio. The implementation was part of a broader PeopleSoft to Workday migration that moved absence processing off Oracle PeopleSoft Absence Management into Workday and aligned absence workflows with core HR and payroll workstreams.
Workday Absence Management was configured to support leave plans, entitlement rules, accrual processing, absence event recording, and approval routing to mirror NatWest Group policies. The implementation emphasized configurability for statutory and contractual leave types, mapping of time-off balances into Workday absence plans, and workflow escalations to support manager approvals and HR case handling.
Project deliverables included formal requirements and a technical design for a Workday to NGA Resourcelink payroll interface, with requirements gathered from core HR, absence, compensation, and time tracking workstreams to ensure payroll compatibility. The overall delivery context also referenced technical design work for PeopleSoft to NGA Resourcelink and Unipay to NGA Resourcelink interfaces, plus batch testing activities tied to a PeopleSoft DB2 to Oracle move, indicating coordinated interface and batch validation efforts.
Governance and rollout work was led through analyst-written technical designs and revised batch specifications, environment management for BAU test teams, and analyst-led requirements gathering and batch testing. Workday Absence Management now underpins Absence and Leave Management and integrates with NatWest Group payroll and time tracking processes through designed interfaces and validated batch processes.
|
|
|
|
|
Compensation Management | HCM |
|
2018 | 2018 |
|
|
|
|
|
Core HR | HCM |
|
2010 | 2010 |
|
|
|
|
|
Core HR | HCM |
|
2021 | 2021 |
|
|
|
|
|
Payroll | HCM |
|
2017 | 2017 |
|
|
|
|
|
Payroll | HCM |
|
2021 | 2021 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2021 | 2021 |
|
|
|
|
|
Talent Management | HCM |
|
2018 | 2018 |
|
|
|
|
|
Time and Attendance | HCM |
|
2018 | 2018 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2020 | 2020 |
|
|
|
|
|
Workforce Management | HCM |
|
2009 | 2009 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 NatWest Group implemented Pega Platform as its Business Process Management solution, deploying Pega Customer Decision Hub to centralize decisioning and orchestrate next-best-action strategies across its retail and commercial lines. The Pega Platform deployment was positioned to support personal banking, small business banking, and commercial and private wealth customer workflows, and it was used operationally during the COVID-19 response to adapt customer engagement quickly.
The implementation centered on Pega Customer Decision Hub capabilities for centralized decisioning, data consolidation, and analytics driven next-best-action orchestration. Configuration work emphasized rule-based decision strategies, channel-aware routing for inbound and outbound interactions, and the ability to author and update strategies once then propagate them across channels, ensuring consistent business process execution.
Operational coverage included physical channels such as branches and call-centers, plus digital channels customized to preserve service without in-branch visits, and dedicated call-center flows for health service professionals. The deployment consolidated decision logic and analytics on Pega Platform, enabling consistent execution across 25 communication channels and supporting employee mobilization to remote work while keeping branch operations running.
Governance and process changes focused on centralized ownership of next-best-action strategies and a rapid rollout model where changes to decision rules were authored centrally and deployed across channels. Gordon Jackson Head of Transformation, Data Analytics at NatWest noted that Pega helped identify customers who needed help and enabled proactive outreach, a capability that was instrumental during the pandemic. The implementation resulted in explicit operational outcomes reported by the bank, including keeping over 90% of branches open, mobilizing employees to work from home, and delivering personalized communications across 25 channels.
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2010 | 2010 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2011 | 2011 |
|
|
|
|
|
Enterprise Asset Management | ERP Services and Operations |
|
2020 | 2020 |
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Generative AI Platforms | AI Development |
|
2021 | 2021 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2017 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2016 | 2016 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2021 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2018 | 2018 |
|
|
|
|
|
Speech Recognition AI | AI-Powered Application |
|
2016 | 2016 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2011 | 2011 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
Process Mining | Analytics and BI |
|
2022 | 2022 |
|
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2018 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Event Management | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
PBX, VoiP and Phone Systems | Collaboration |
|
2016 | 2016 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2022 | 2022 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Intelligent Document Processing | Content Management |
|
2025 | 2025 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2021 | 2021 |
|
|
|
|
|
Call Center, Customer Experience | CRM |
|
2019 | 2020 |
|
|
|
|
|
CRM | CRM |
|
2010 | 2010 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Engagement | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2015 | 2016 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2022 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Support | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2014 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2011 | 2011 |
|
|
|
|
|
Sales Automation, Sales Engagement | CRM |
|
2023 | 2023 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
EPM | EPM |
|
2014 | 2014 |
|
|
|
|
|
EPM | EPM |
|
2019 | 2020 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2019 | 2019 |
|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2014 | 2014 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Lifecycle Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
IT Service Management | ITSM |
|
2021 | 2021 |
|
Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Trading Platform | Investment Management |
|
2011 | 2011 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2018 | 2019 |
|
|
|
|
|
Procurement | Procurement |
|
2021 | 2021 |
|
|
|
|
|
Sourcing | Procurement |
|
2018 | 2018 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
|
|
|
|
Risk Management | TRM |
|
2013 | 2014 |
|
|
|
|
|
Treasury Management | TRM |
|
2015 | 2015 |
|
|
|
|
|
Treasury Management | TRM |
|
2012 | 2012 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Master Data Management | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Robotic Process Automation | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Robotic Process Automation | PaaS |
|
2024 | 2024 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Servers, Storage and Networking | IaaS |
|
2002 | 2002 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Loss Prevention | CyberSecurity |
|
2015 | 2015 |
|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at NatWest Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NatWest Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NatWest Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NatWest Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD NatWest Group Technographics
NatWest Group is a Insurance organization based in United Kingdom,
with around 59400 employees and annual revenues of $19.98 billion.
NatWest Group operates a diverse technology stack with applications such as
Oracle E-Business Suite, Workday Absence Management and Pega Platform,
covering areas like ERP Financial, Absence and Leave Management and Business Process Management.
NatWest Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Pegasystems.
NatWest Group recently adopted applications including
Bloomberg AI-Powered Document Insights in 2025, Appian Low-Code in 2024 and Appian Data Fabric in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NatWest Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NatWest Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NatWest Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.