NCO Europe
New City House, 57-63 Ring Way,
Preston, PR1 1AF,
United Kingdom
Preston, PR1 1AF,
United Kingdom
44 33 0060-1500
Banking and Financial Services
NCO Europe Technographics
NCO Europe Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NCO Europe and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 490 NCO Europe employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NCO Europe has purchased the following applications: Reward Gateway Employee Reward and Recognition for Employee Recognition and Rewards Management in 2020, SAP Commerce Cloud (ex Hybris) for eCommerce in 2022, Avaya Voice Portal for Call Center in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NCO Europe is running and its propensity to invest more and deepen its relationship with Edenred , Alvaria , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NCO Europe revenues, which have grown to $23.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NCO Europe intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NCO Europe Tech Stack and Enterprise Applications
NCO Europe HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Edenred | Legacy | Reward Gateway Employee Reward and Recognition | Employee Recognition and Rewards Management | HCM | n/a | 2020 | 2020 |
In 2020 NCO Europe implemented Reward Gateway Employee Reward and Recognition on its website to provide a centralized employee reward and recognition capability. NCO Europe deployed Reward Gateway Employee Reward and Recognition as its Employee Recognition and Rewards Management solution to support human resources and employee engagement functions.
The deployment is delivered through the vendor hosted application accessed via the company website, consistent with a cloud SaaS delivery model for employee-facing reward services. Functional capabilities in use align with standard Employee Recognition and Rewards Management workflows, including a digital reward catalog, points allocation and redemption, social recognition feed and program reporting and analytics, with mobile access for distributed users.
Operational ownership is positioned with HR and internal communications to manage user access, recognition policies and program administration for the company employee population based in the United Kingdom. The implementation emphasizes online enrollment and web-based delivery through the corporate site, aligning reward and recognition workflows with HR processes for onboarding and ongoing employee engagement.
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Workforce Management | HCM |
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2016 | 2017 |
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NCO Europe eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Commerce Cloud (ex Hybris) | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022 NCO Europe implemented SAP Commerce Cloud (ex Hybris) as its primary eCommerce platform to centralize customer order, membership account, and service workflows. The deployment focused on customer-facing order lifecycle handling and membership account management used by Customer Service representatives in the United Kingdom.
The SAP Commerce Cloud (ex Hybris) implementation leveraged category-aligned capabilities including storefront and catalog management, order management and customer service console functions, and web content management to support cancellations, refunds, replacements, and delivery status checks. Configuration emphasis was placed on standard eCommerce workflows for case routing, status updates, and activity logging to ensure consistent handling of telephone, live chat, and email interactions.
Operational integrations referenced in internal service activity included Oracle systems and VendorNet as transactional and partner interfaces used by service agents to route requests and update fulfillment partners. The implementation footprint covered Customer Service operations in Preston and cross-functional handoffs to fulfillment and external vendors, aligning platform records with the company systems agents used day to day.
Governance and process changes centered on formalizing request triage and follow-up recording in the SAP Commerce Cloud (ex Hybris) environment, and embedding GDPR-aware handling in customer communications. Day-to-day governance required agents to maintain up-to-date request status and negotiation notes within the platform to support internal and external partner follow up.
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NCO Europe CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Voice Portal | Call Center | CRM | n/a | 2016 | 2017 |
In 2016, NCO Europe implemented Avaya Voice Portal to strengthen its Call Center telephony and customer contact handling. The deployment was led from the Preston Data Centres and aligned with the organisation's infrastructure management responsibilities.
The Avaya Voice Portal was configured as part of a new Avaya Voice Platform coexisting with Avaya Communications Manager environments CM6 and CM7. The platform was delivered on a Cisco UCS, Nimble, VMware SmartStack, leveraging the company�s virtual infrastructure to host Avaya software nodes that provide IVR, call routing and contact handling capabilities common to Call Center applications.
Operational integration used NCO Europe�s VMware estate consisting of seven HA clusters, four clusters maintained 24/7 and hosting over 90 virtual machines, with backups executed via Veeam 9.5 and Nimble SAN snapshots. The Avaya Voice Portal rollout was co-located with the virtualised SQL CRM platform and coordinated with the in-house development team to align application releases and data movements.
Governance and operations included monitoring through WhatsUp Gold and capacity analysis with VMware vRealize Operations Manager, routine host maintenance via vCenter Update Manager, and a tested DR design using Veeam, Backup Exec, Nimble SAN replication and Exchange DAGs. Infrastructure management responsibilities also covered telephony maintenance, helpdesk training and PCI related security activities for the CRM and customer-facing systems.
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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NCO Europe PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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NCO Europe IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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NCO Europe CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at NCO Europe
| First Name | Last Name | Title | Function | Department | Phone | |
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Client service officer | Manager | Customer Service | |
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Executive Head of IT | Director | IT | |
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CEO | CXO | Finance | |
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Customer Experience Manager | Manager | Customer Service | |
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Customer Service Associate | Manager | Customer Service | |
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IT Manager | Manager | IT | |
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Head of Business Optimisation | Director | Finance | |
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Operations Manager | Manager | Finance | |
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Apps Being Evaluated by NCO Europe Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NCO Europe IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NCO Europe digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NCO Europe Technographics
NCO Europe is a Banking and Financial Services organization based in United Kingdom,
with around 490 employees and annual revenues of $23.0 million.
NCO Europe operates a diverse technology stack with applications such as
Reward Gateway Employee Reward and Recognition, SAP Commerce Cloud (ex Hybris) and Avaya Voice Portal,
covering areas like Employee Recognition and Rewards Management, eCommerce and Call Center.
NCO Europe has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Edenred, SAP and Avaya.
NCO Europe recently adopted applications including
SAP Commerce Cloud (ex Hybris) in 2022, Amazon S3 in 2022 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NCO Europe’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NCO Europe’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NCO Europe technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.