Neoenergia
Praia do Flamengo, 78 - Flamengo,
Rio de Janeiro, 22210-904,
Brazil
Rio de Janeiro, 22210-904,
Brazil
55 21 3235-9800
Utilities
Neoenergia Technographics
Neoenergia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Neoenergia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15528 Neoenergia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Neoenergia has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Inbenta Conversational AI Platform for Natural Language Processing in 2020, EW Chain for Blockchain Platform in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Neoenergia is running and its propensity to invest more and deepen its relationship with SAP , Inbenta Technologies , Energy Web Foundation or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Neoenergia revenues, which have grown to $8.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Neoenergia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Neoenergia Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Neoenergia implemented SAP ERP ECC 6.0 as its core ERP Financial system to consolidate corporate financial accounting and controlling functions. The SAP ERP ECC 6.0 deployment was positioned to support financial management across Neoenergia operations in Brazil, aligning with the companys existing SAP landscape and administrative center in Recife.
The implementation emphasized SAP ERP ECC 6.0 financial modules, including Financial Accounting, Controlling and Asset Accounting, together with accounts payable and accounts receivable capabilities common to ERP Financial deployments. Configuration work focused on ledger, chart of accounts, period close controls and integration points required for utility billing and finance processes.
The system architecture and integrations reflect a multi-product SAP landscape managed by inhouse Basis teams, with the SAP ERP ECC 6.0 instance running on an Oracle database hosted on AIX and Linux platforms, and SAP HANA present in the environment for analytical workloads. Integrations were managed through SAP PI PO and included connectivity to SAP IS-U CCS for customer and billing data, SAP CRM for customer engagements, SAP BI for reporting, SAP Portal for user access, SAP Solution Manager for landscape monitoring, SAP GRC NF e for tax and invoice governance, and SAP MOM PROLOGA for operational messaging.
Governance and operational ownership were implemented through dedicated SAP BASIS administration and system landscape management, supported from Neoenergia Pernambuco operations in Recife. Change control and system improvement activities were coordinated via SAP Solution Manager and Basis support processes, with GRC NF e used to enforce electronic invoice compliance and fiscal governance.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inbenta Technologies | Legacy | Inbenta Conversational AI Platform | Natural Language Processing | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Neoenergia deployed Inbenta Conversational AI Platform to automate customer service across its Brazilian utilities operations. The Inbenta Conversational AI Platform, categorized as Natural Language Processing, delivered a WhatsApp chatbot front end combined with a knowledge management layer to centralize customer interactions.
The implementation concentrated on conversational intent recognition, FAQ retrieval and scripted negotiation workflows to handle billing inquiries, outage notifications, reconnections and debt negotiation. Functional modules included the WhatsApp chatbot for customer channel engagement and a centralized knowledge base for responses and invoice request handling. Configuration emphasized automated dialog flows, escalation routing to human agents and managed context for multi step interactions.
Operational scope covered customer service, billing and collections processes within Neoenergia's Brazil footprint, with the chatbot front ending high volume inquiry routing. The solution launched in March 2020 and scaled rapidly in production, supporting high concurrency conversational traffic and automated resolution paths.
Outcomes reported by Neoenergia included millions of interactions, 11.5M invoice requests processed, $240M in negotiated debt and a 92% debt settlement rate as reported by the customer. Governance combined conversational content oversight, iterative script tuning and staged rollout of dispute and negotiation capabilities to control risk and maintain service continuity.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Energy Web Foundation | Legacy | EW Chain | Blockchain Platform | Blockchain | n/a | 2019 | 2019 |
In 2019, Neoenergia implemented EW Chain, a Blockchain Platform from Energy Web Foundation. The deployment focused on recording renewable energy provenance and automating proofs of origin, leveraging Energy Web Foundation's adapted Ethereum blockchain and smart contract capabilities to support traceability from generation to consumption.
EW Chain was configured to run permissioned ledger nodes under Neoenergia's operational control, with smart contract templates for proofs of origin and automated credential issuance. Functional configuration included event ingestion for generation and consumption records, on-chain provenance tracking, and role-based identity controls to separate market participants and certification authorities. The implementation emphasized ledger-level transparency and cryptographic verification of source attributes consistent with Blockchain Platform workflows.
Operational scope concentrated on sustainability, compliance, commercial and trading functions within Neoenergia's Brazil operations, aligning generation records with corporate certification processes. Governance changes included defined smart contract signing workflows and role-based access controls for energy market counterparties, producing audit-ready on-chain records to support proof issuance processes. Neoenergia's EW Chain deployment uses blockchain-native mechanisms for managing renewable energy proofs of origin and smart contract-driven interactions across certification and commercial workflows.
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2023 | 2023 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Operating System (OS) | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Neoenergia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Neoenergia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Neoenergia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Neoenergia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Neoenergia Technographics
Neoenergia is a Utilities organization based in Brazil,
with around 15528 employees and annual revenues of $8.03 billion.
Neoenergia operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Inbenta Conversational AI Platform and EW Chain,
covering areas like ERP Financial, Natural Language Processing and Blockchain Platform.
Neoenergia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Inbenta Technologies and Energy Web Foundation.
Neoenergia recently adopted applications including
Liferay Digital Experience Platform (DXP) in 2023, Microsoft SharePoint in 2022 and Salesforce Sales Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Neoenergia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Neoenergia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Neoenergia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.