Vienna, 22182, VA,
United States
NetScore Technologies Technographics
NetScore Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NetScore Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 NetScore Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
NetScore Technologies has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2019, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NetScore Technologies is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NetScore Technologies revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NetScore Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NetScore Technologies Tech Stack and Enterprise Applications
NetScore Technologies AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, NetScore Technologies deployed Tawk.to on its public website to provide embedded customer chat and real-time visitor engagement. The implementation uses Tawk.to, categorized as Chatbots and Conversational AI, to support web-based customer engagement and pre-sales inquiries. The deployment places a lightweight JavaScript chat widget on marketing and service pages, enabling immediate customer interaction and agent handoff.
Configuration focused on core conversational capabilities typical of the Chatbots and Conversational AI category, including real-time messaging, agent dashboards, canned responses, message routing, and chat history capture. Tawk.to was configured to present presence indicators, session context, and canned reply templates to reduce agent handling time. The implementation prioritized browser-based agent access and embedded widget customization to match NetScore Technologies branding.
Operational coverage centers on web support and pre-sales functions, with support and business development teams operating the live chat through the Tawk.to console. Governance aligned chat ownership to support workflows and standard response templates to ensure consistent customer interactions. The Tawk.to deployment functions as a web-facing conversational layer for NetScore Technologies, providing chat transcripts and session logs for ongoing service handling.
|
NetScore Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, NetScore Technologies implemented Microsoft 365 for Collaboration. Microsoft 365 is referenced on their public website and was provisioned as a cloud-hosted collaboration suite to support core office productivity at the company.
The deployment centered on standard Microsoft 365 functional modules, including email and calendaring, real-time meetings and chat, document storage and team sites, and desktop and web Office applications. Microsoft 365 was configured to enable collaborative document editing, file synchronization, and calendar-driven meeting workflows consistent with Collaboration platform practices.
Operational coverage included company-wide use across professional services teams and corporate staff, with identity and access controls and role-based sharing configured through the Microsoft 365 administration surface. The implementation is observable from public web references, indicating Microsoft 365 serves as the primary Collaboration platform and underpins business functions such as corporate email, team meetings, and document management.
|
NetScore Technologies ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, NetScore Technologies deployed Atlassian Jira Service Desk for IT Service Management. The implementation exposes Jira Service Desk as a customer portal embedded on their website to capture service requests and incident reports from clients and partners.
Configuration focused on request types, workflow automation, SLA tracking, and ticket lifecycle management consistent with IT Service Management best practices, enabling routing to internal IT and professional services support teams. Operational coverage included corporate IT support and external client facing helpdesk functions, with governance organized around ticket ownership, escalation paths, and role based access for internal agents while Atlassian Jira Service Desk served as the primary service management application.
|
NetScore Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at NetScore Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Founder & CTO | CXO | Finance | ||||
| Software Sales Consultant | Manager | Sales | ||||
| Senior Sales Executive | Director | Sales |
Apps Being Evaluated by NetScore Technologies Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||