Santa Clara, CA, 94022-2556,
United States
Netsmart Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Netsmart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Netsmart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Netsmart has purchased the following applications: Lifesize Reporting and Analytics for Workforce Analytics in 2020, Datavail Analytics for Analytics and BI in 2019, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Netsmart is running and its propensity to invest more and deepen its relationship with Lifesize , Datavail , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Netsmart revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Netsmart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lifesize | Legacy | Lifesize Reporting and Analytics | Workforce Analytics | HCM | n/a | 2020 | 2020 |
In 2020, Netsmart implemented Lifesize Reporting and Analytics alongside a migration of 250 contact center agents to Lifesize CxEngage to support remote agents and to improve technical support, billing, and internal IT queues. Lifesize Reporting and Analytics served as the Workforce Analytics component delivering queue and user level visibility for frontline supervision and operational monitoring.
The deployment configured the CxEngage Reporting and Analytics module to surface real time queue metrics, user level activity logs, historical trend reports, and callback tracking for agent workflows. Configuration focused on workforce monitoring and performance management capabilities typical of Workforce Analytics, including agent state tracking, queue segmentation, and time series reporting to support shift and workload analysis.
Operational coverage centered on 250 remote contact center agents supporting technical support, billing, and internal IT queues within the United States. Managers and supervisors consumed queue and user level insights from Lifesize Reporting and Analytics to oversee distributed remote agents and to prioritize callback handling and queue routing improvements.
Governance and workflow use shifted toward data driven monitoring, with managers using Reporting and Analytics outputs to guide supervision and performance conversations. Reported outcomes included higher agent efficiency and doubled callbacks as a result of the combined CxEngage and Lifesize Reporting and Analytics deployment.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Datavail | Legacy | Datavail Analytics | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 |
In 2019 Netsmart implemented Datavail Analytics as part of its Analytics and BI environment to strengthen database reliability for its care-platform systems in the United States. Datavail delivered remote DBA services, routine database health checks, performance tuning, and 24x7 coverage across Netsmart’s database estate.
Deployment centered on remote managed database operations and continuous performance monitoring, with Datavail Analytics serving as the toolset and service layer for that managed estate. Functional capabilities implemented included proactive health assessments, ongoing performance tuning, and round the clock operational coverage to support clinical application uptime. These capabilities targeted database availability and query performance for care platform services.
Operational scope explicitly covered Netsmart’s healthcare IT environment in the United States and the company’s care-platform systems. The engagement likely enabled downstream analytics and reporting for clinical and population health use cases by stabilizing the underlying database environment, inference supported by the engagement scope. No specific third party integrations or prior commercial systems are detailed in the source.
Governance of day to day database operations shifted toward a managed model with continuous monitoring and scheduled health checks to formalize incident handling and maintenance windows. The stated outcome from the engagement was increased reliability for Netsmart’s care-platform systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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