List of Lifesize Reporting and Analytics Customers
Austin, 78746, TX,
United States
Since 2010, our global team of researchers has been studying Lifesize Reporting and Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Lifesize Reporting and Analytics for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Lifesize Reporting and Analytics for Workforce Analytics include: Netsmart, a United States based Healthcare organisation with 2534 employees and revenues of $525.0 million, Personify Health, a United States based Professional Services organisation with 3000 employees and revenues of $400.0 million, Kansas City University, a United States based Education organisation with 909 employees and revenues of $137.0 million and many others.
Contact us if you need a completed and verified list of companies using Lifesize Reporting and Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Lifesize Reporting and Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Kansas City University | Education | 909 | $137M | United States | Lifesize | Lifesize Reporting and Analytics | Workforce Analytics | 2010 | n/a | In 2010 Kansas City University deployed Lifesize Reporting and Analytics from Lifesize to deliver seamless HD remote clerkships and daily lecture broadcasts across campuses and clinical sites. Lifesize Reporting and Analytics, categorized as Workforce Analytics, was implemented to support distributed remote instruction and clinical education workflows. Kansas City University Lifesize Reporting and Analytics Workforce Analytics supports remote instruction and clinical education business functions across the institution. The deployment used the Lifesize Admin Console to enable real time reporting and live meeting dashboards, with configuration focused on meeting quality monitoring and device usage reporting. Functional modules for Reporting and Analytics were configured to surface session quality metrics, participant connectivity indicators, and device usage patterns to campus IT and academic technology teams. Operational coverage included university campuses and external clinical sites in the United States, with governance centered on real time monitoring and operational support for remote clerkships. Configuration emphasized secure remote instruction controls and broadcast reliability, with IT and educational technology stakeholders using dashboards for incident triage and operational oversight. Kansas City University used Lifesize Reporting and Analytics to reduce call drops and expand secure remote instruction across clinical sites while leveraging live meeting dashboards to monitor meeting quality and device usage. The implementation relied on continuous operational reporting to support ongoing management of remote education environments. | |
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Netsmart | Healthcare | 2534 | $525M | United States | Lifesize | Lifesize Reporting and Analytics | Workforce Analytics | 2020 | n/a | In 2020, Netsmart implemented Lifesize Reporting and Analytics alongside a migration of 250 contact center agents to Lifesize CxEngage to support remote agents and to improve technical support, billing, and internal IT queues. Lifesize Reporting and Analytics served as the Workforce Analytics component delivering queue and user level visibility for frontline supervision and operational monitoring. The deployment configured the CxEngage Reporting and Analytics module to surface real time queue metrics, user level activity logs, historical trend reports, and callback tracking for agent workflows. Configuration focused on workforce monitoring and performance management capabilities typical of Workforce Analytics, including agent state tracking, queue segmentation, and time series reporting to support shift and workload analysis. Operational coverage centered on 250 remote contact center agents supporting technical support, billing, and internal IT queues within the United States. Managers and supervisors consumed queue and user level insights from Lifesize Reporting and Analytics to oversee distributed remote agents and to prioritize callback handling and queue routing improvements. Governance and workflow use shifted toward data driven monitoring, with managers using Reporting and Analytics outputs to guide supervision and performance conversations. Reported outcomes included higher agent efficiency and doubled callbacks as a result of the combined CxEngage and Lifesize Reporting and Analytics deployment. | |
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Personify Health | Professional Services | 3000 | $400M | United States | Lifesize | Lifesize Reporting and Analytics | Workforce Analytics | 2020 | n/a | In 2020, Virgin Pulse implemented Lifesize CxEngage Video to add native video capability to its contact center and adopted Lifesize Reporting and Analytics as part of a Workforce Analytics effort for customer service and CRM operations in the United States. The implementation targeted contact center interaction workflows to expand channels for customer engagement and support agent-assisted video sessions, aligning the Lifesize Reporting and Analytics deployment with operational monitoring needs. Lifesize Reporting and Analytics was used to surface agent engagement and interaction quality signals, leveraging workforce analytics capabilities such as interaction-level reporting, agent activity dashboards, and quality monitoring aligned to video-enabled customer sessions. Configuration work focused on instrumenting video interaction metadata and call outcomes so that contact center supervisors could view video session metrics alongside traditional voice and chat records. Operationally the rollout covered the customer service and CRM contact center in the United States, where Lifesize CxEngage Video provided the native video channel and Lifesize Reporting and Analytics provided visibility into session-level and agent-level performance. The narrative from the vendor announcement implies integration between the video channel and existing contact center workflows to ensure video interactions are captured for workforce analytics and quality review. Governance centered on using Lifesize Reporting and Analytics for ongoing monitoring of agent engagement and interaction quality, with the press announcement highlighting expected improvements to first call resolution and agent productivity as the primary business objectives. There are no vendor implementation partner details provided. |
Buyer Intent: Companies Evaluating Lifesize Reporting and Analytics
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