NetSPI
800 Washington Ave N Suite 670,
Minneapolis, 55401, MN,
United States
Minneapolis, 55401, MN,
United States
1 612-465-8880
Professional Services
NetSPI Technographics
NetSPI Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NetSPI and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 NetSPI employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NetSPI has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Tickera for Reservation and Booking Management in 2021, Drift AI Chatbot for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NetSPI is running and its propensity to invest more and deepen its relationship with Oracle , Tickera , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NetSPI revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NetSPI intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NetSPI Tech Stack and Enterprise Applications
NetSPI ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2016 | 2017 |
In 2016, NetSPI implemented Oracle NetSuite ERP to provision ERP Financial capabilities for its finance and accounting functions. The deployment addressed the needs of a professional services firm of roughly 200 employees, concentrating on corporate finance, billing for services, and financial reporting.
Configuration work centered on standard ERP Financial modules, including general ledger, accounts payable, accounts receivable, billing and revenue recognition, and financial reporting. Oracle NetSuite ERP was configured with a consolidated chart of accounts and multi‑book accounting patterns appropriate for services revenue, and automation was applied to recurring journal processing and period close activities.
Oracle NetSuite ERP was delivered as a cloud SaaS architecture, centralizing transactional finance data and enabling role based access controls, audit trails, and transaction-level auditability common to ERP Financial systems. The implementation emphasized structured financial data, consistent reporting hierarchies, and integration readiness using NetSuite native integration patterns where operational systems supply billing and project accounting inputs.
Governance changes included formalized approval workflows, documented month end close procedures, and role based segregation of duties to support compliance and operational consistency. Oracle NetSuite ERP was positioned to unify finance processes and reporting across NetSPI, aligning system configuration with the companys finance operating model.
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NetSPI ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tickera | Legacy | Tickera | Reservation and Booking Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, NetSPI deployed Tickera as its Reservation and Booking Management application on the company website. The Tickera implementation provides customer facing reservation and booking workflows embedded in the public site, supporting online ticketing and event registration scenarios consistent with Reservation and Booking Management functionality. NetSPI Tickera Reservation and Booking Management usage is oriented toward client facing bookings and registrations accessible through the corporate web experience.
Configuration work emphasized standard reservation modules including ticket issuance, checkout flows, attendee lists and scheduling orchestration, reflecting typical Reservation and Booking Management capabilities. Operational ownership is concentrated in web operations and marketing teams, with day to day administration performed via the website management interface. The deployment is a web hosted, customer facing booking layer tied directly to NetSPI public site content and booking flows.
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NetSPI AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, NetSPI implemented Drift AI Chatbot on their website. The Drift AI Chatbot was deployed as an embedded web chat widget to provide real time conversational engagement, reflecting standard Chatbots and Conversational AI capabilities. The deployment emphasized conversational workflows for lead qualification and contextual responses, with configuration of intent driven flows, templated replies, and event triggered messaging tied to site behavior. Implementation work appears to have focused on aligning chat scripts to sales and marketing use cases and on routing conversational handoffs to human agents when escalation conditions were met.
Operational scope concentrated on the public website and customer facing touchpoints, with ownership and configuration managed by NetSPI marketing and sales operations teams. Governance and operational controls were established around chat content management, versioning of conversational scripts, and monitoring of session logs to enable iterative tuning of the Drift AI Chatbot and to maintain consistent messaging across engagements.
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NetSPI Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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NetSPI Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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NetSPI CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Engagement | CRM |
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2023 | 2023 |
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NetSPI ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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NetSPI PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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NetSPI IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at NetSPI
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Financial Officer | CXO | Finance | |
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Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by NetSPI Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NetSPI IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NetSPI digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD NetSPI Technographics
NetSPI is a Professional Services organization based in United States,
with around 200 employees and annual revenues of $20.0 million.
NetSPI operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Tickera and Drift AI Chatbot,
covering areas like ERP Financial, Reservation and Booking Management and Chatbots and Conversational AI.
NetSPI has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Tickera and Drift.
NetSPI recently adopted applications including
Orum Conversation Platform in 2023, PostHog in 2023 and Tickera in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NetSPI’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NetSPI’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NetSPI technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.