New Zealand Customs Service
The Customhouse, 1 Hinemoa St, Harbour Quays,
Wellington, 6140,
New Zealand
Wellington, 6140,
New Zealand
64 9 886 4651
Government
New Zealand Customs Service Technographics
New Zealand Customs Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New Zealand Customs Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1522 New Zealand Customs Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Zealand Customs Service has purchased the following applications: Moodle LMS for Learning and Development in 2020, ReadSpeaker Text to Speech for Natural Language Processing in 2017, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Zealand Customs Service is running and its propensity to invest more and deepen its relationship with Moodle , Totara Learning , MYOB or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Zealand Customs Service revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Zealand Customs Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New Zealand Customs Service Tech Stack and Enterprise Applications
New Zealand Customs Service HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Moodle | Legacy | Moodle LMS | Learning and Development | HCM | n/a | 2020 | 2020 |
In 2020, New Zealand Customs Service implemented Moodle LMS as its Learning and Development platform. The Moodle LMS instance is deployed on the customs.govt.nz website to provide web based online learning and course delivery.
The deployment leverages core learning management capabilities, including course creation and multimedia content management, enrollment and automated enrollment workflows, assessment and quiz engines, grading and learner progress reporting. Configuration emphasizes role based access for administrators instructors and learners, catalog organization, and standard learning administration features consistent with Learning and Development platforms.
Operational coverage focuses on internal training and compliance delivery accessible through customs.govt.nz, with centralized course administration and governance for content approval and user provisioning. Moodle LMS as implemented supports learning operations across departments and provides structured reporting and course lifecycle management aligned with Learning and Development needs.
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Learning and Development | HCM |
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2021 | 2021 |
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Payroll | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2014 | 2014 |
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New Zealand Customs Service AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, New Zealand Customs Service deployed ReadSpeaker Text to Speech. The ReadSpeaker Text to Speech implementation is cataloged under Natural Language Processing and was integrated on the agency public website to enable spoken rendering of on-page content for citizens and external stakeholders.
The implementation focused on a web-based text to speech player embedded in site pages, providing automated speech rendering of selectable page text and configurable voice options consistent with Natural Language Processing voice synthesis capabilities. Functional modules include client-side audio playback controls and server-assisted audio streaming to deliver synthesized speech across desktop and mobile browsers.
Operational scope remained on the public-facing customs.govt.nz site, supporting online communications and digital services for New Zealand audiences. The ReadSpeaker Text to Speech integration was folded into web content publishing workflows and accessibility governance to ensure consistent availability of synthesized speech across site pages and informational resources.
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New Zealand Customs Service Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, New Zealand Customs Service implemented Microsoft 365 as its Collaboration platform. Microsoft 365 was provisioned to centralize communications, document collaboration and web-integrated features, with Microsoft 365 signals observable on the agency's public website. The deployment aligns with a cloud-hosted Microsoft 365 tenancy architecture that provides Exchange Online for enterprise email, Microsoft Teams for synchronous collaboration, SharePoint Online and OneDrive for document management, and the Office desktop and web application suite.
Operational scope covers staff across corporate, operational and compliance functions to support information sharing, meeting workflows and document lifecycle management. Identity and access governance and security controls are delivered through Azure Active Directory and native Microsoft 365 compliance and retention tools, implementing role based access, conditional access patterns and centralized content governance consistent with Collaboration category practices. The New Zealand Customs Service Microsoft 365 Collaboration implementation positions the application to support core business functions including communications, document management and team collaboration across the organization.
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New Zealand Customs Service Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2019 | 2019 |
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New Zealand Customs Service SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Global Trade Management | SCM |
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2025 | 2025 |
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New Zealand Customs Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2022 | 2022 |
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New Zealand Customs Service EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2020 |
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New Zealand Customs Service ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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New Zealand Customs Service PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2023 | 2023 |
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Transactional Email | PaaS |
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2018 | 2018 |
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New Zealand Customs Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at New Zealand Customs Service
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by New Zealand Customs Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New Zealand Customs Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New Zealand Customs Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD New Zealand Customs Service Technographics
New Zealand Customs Service is a Government organization based in New Zealand,
with around 1522 employees and annual revenues of $180.0 million.
New Zealand Customs Service operates a diverse technology stack with applications such as
Moodle LMS, ReadSpeaker Text to Speech and Microsoft 365,
covering areas like Learning and Development, Natural Language Processing and Collaboration.
New Zealand Customs Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Moodle, ReadSpeaker Holding and Microsoft.
New Zealand Customs Service recently adopted applications including
CargoWise Customs and Compliance in 2025, Bubble Platform in 2023 and Optimizely Search & Navigation (ex Episerver Find) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New Zealand Customs Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New Zealand Customs Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New Zealand Customs Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.