NewDay USA
8160 Maple Lawn Blvd, Suite 300,
Fulton, 20759, MD,
United States
Fulton, 20759, MD,
United States
1 877-423-5606
Banking and Financial Services
NewDay USA Technographics
NewDay USA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NewDay USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 NewDay USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NewDay USA has purchased the following applications: Symmetry Tax Engine for Payroll Tax Compliance in 2017, ICE Mortgage Black Knight MSP for Loan Management in 2020, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NewDay USA is running and its propensity to invest more and deepen its relationship with Symmetry Software , ICE Mortgage Technology , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NewDay USA revenues, which have grown to $310.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NewDay USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NewDay USA Tech Stack and Enterprise Applications
NewDay USA HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Symmetry Software | Legacy | Symmetry Tax Engine | Payroll Tax Compliance | HCM | n/a | 2017 | 2017 |
In 2017, NewDay USA implemented Symmetry Tax Engine to strengthen Payroll Tax Compliance across its loan origination and servicing processes. The implementation followed a formal vendor evaluation and system upgrade recommendation phase, and it was designed to centralize tax verification and reporting within the broader loan workflow to reduce cycle time and operational touch points.
The deployment focused on Symmetry Tax Engine functional capabilities for tax verification, automated tax calculation and reporting, and audit-ready transaction logging. Implementation activities included documenting business and functional requirements, translating requirements into activity diagrams, use case diagrams and flow charts using Microsoft Visio, and configuring application changes in the network application. Reporting and analytics were built using extracted SQL data and visualized in Tableau and Power BI, and denormalized reporting databases were created via SQL Server Jobs to improve query performance and maintain data history.
Integrations were explicitly orchestrated with third party services, including RealEC for title, ClosingCorp for fees, Work Number for income verification and SmartyStreets for address verification, with Symmetry used for tax verification. These integrations were embedded into the loan closing and underwriting workflow to provide automated verification checkpoints and feed downstream reporting. Operational coverage included operations, sales, quality assurance and executive reporting functions, with both onsite user acceptance testing and a managed offshore QA team for ongoing testing and validation.
Governance and delivery controls comprised a liaison model between business stakeholders and development, formalized requirements artifacts, onsite UAT and version control using TFS for reports, stored procedures, indexes, tables, views, triggers and SQL Server Job scripts. Quality assurance tooling included Excel Macros with Visual Basic that established database connections for audit workflows, and an executive dashboard was developed to surface audit findings, customer communication touchpoints and trend forecasts that highlight potential risks.
The program explicitly achieved an overall efficiency improvement of 5 days per loan cycle, and executive dashboards were used to perform audits, improve customer communications and forecast trends. NewDay USA Symmetry Tax Engine Payroll Tax Compliance workstreams therefore combined automated tax verification, integrated third party services and centralized reporting to reduce manual processing in loan operations.
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NewDay USA ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, NewDay USA deployed ICE Mortgage Black Knight MSP to centralize Loan Management capabilities and support mortgage servicing operations. The deployment targeted servicing and escrow administration to provide structured workflows for payment posting, escrow account oversight, and customer account servicing within NewDay USA's servicing organization.
Implementation concentrated on ICE Mortgage Black Knight MSP servicing modules, configured for escrow account management, case management, and customer-facing servicing workflows. Staff responsibilities included preparing and presenting customized mortgage solutions driven by system data, and operators learned and ran complementary tools such as Ventanex and Five9 alongside ICE Mortgage Black Knight MSP to handle document exchange and contact center activity.
Integrations connected ICE Mortgage Black Knight MSP with Ventanex and Five9 to align document flows and contact center interactions with loan records, enabling workflow orchestration between servicing teams and client-facing operations. The operational scope covered the newly developed servicing department, escrow administration for taxes and insurance, and client relationship teams at NewDay USA's Fulton Maryland servicing site, impacting loan servicing, escrow accounting, customer service, and retention management.
Governance changes established role-based access and formal servicing workflows for servicing agents and escrow administrators, and embedded procedures for escrow disbursements and client communications. According to internal notes, the implementation helped develop a new servicing department which contributed to increased company efficiency and improved client retention through consolidated Loan Management operations.
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NewDay USA Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, NewDay USA implemented Microsoft 365 as its primary Collaboration platform. The deployment is referenced in site assets and is positioned to support internal collaboration and corporate communications through Microsoft 365.
The implementation uses cloud hosted productivity and collaboration services to provide email, document collaboration, file storage and meeting capabilities consistent with a Collaboration suite. Governance is organized around tenant level administration and role based access controls to align user provisioning and content management with corporate policy, and the Microsoft 365 footprint is surfaced both for employee workflows and in assets delivered on the public NewDay USA website.
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NewDay USA Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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NewDay USA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Tracking and Recording | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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NewDay USA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at NewDay USA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Assistant HR Manager | Manager | HR | |
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Staff Accountant | Manager | Finance | |
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Head Human Resources and Communications | Director | HR | |
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VP VA Lending, Mortgage Banker | VP | Operations | |
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Senior Vice President Information Technology | VP | IT | |
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Assistant Vice President of Loan Origination | VP | Operations | |
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Senior Assistant Vice President - Loan Origination | Manager | Finance | |
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Apps Being Evaluated by NewDay USA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NewDay USA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NewDay USA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NewDay USA Technographics
NewDay USA is a Banking and Financial Services organization based in United States,
with around 1000 employees and annual revenues of $310.0 million.
NewDay USA operates a diverse technology stack with applications such as
Symmetry Tax Engine, ICE Mortgage Black Knight MSP and Microsoft 365,
covering areas like Payroll Tax Compliance, Loan Management and Collaboration.
NewDay USA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Symmetry Software, ICE Mortgage Technology and Microsoft.
NewDay USA recently adopted applications including
Exclaimer Cloud Signatures for Office 365 in 2021, ICE Mortgage Black Knight MSP in 2020 and Adobe Experience Cloud in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NewDay USA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NewDay USA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NewDay USA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.