New Jersey Resources
1415 Wyckoff Road,
Wall, 7719, NJ,
United States
Wall, 7719, NJ,
United States
1 617-274-4000
Utilities
New Jersey Resources Technographics
New Jersey Resources Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New Jersey Resources and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 New Jersey Resources employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New Jersey Resources has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Arcos Crew Manager for Workforce Management in 2018, IBM Maximo for Enterprise Asset Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New Jersey Resources is running and its propensity to invest more and deepen its relationship with Oracle , ARCOS , IBM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New Jersey Resources revenues, which have grown to $2.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New Jersey Resources intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New Jersey Resources Tech Stack and Enterprise Applications
New Jersey Resources ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020 New Jersey Resources began implementation of Oracle Cloud ERP. The Oracle Cloud ERP deployment was scoped as an ERP Financial program to centralize core finance and accounting processes for the 1,200 employee utility company.
Configuration work focused on standard ERP Financial modules including general ledger, accounts payable, accounts receivable, cash management, fixed assets, procurement and tax reporting. Configuration included chart of accounts design and automation of period close workflows to align with corporate accounting policies.
Operational coverage targeted corporate finance, accounting, treasury and procurement teams, consolidating ledger and subledger processing and standardizing accounting rules. Workstreams addressed subledger reconciliation, intercompany accounting and financial reporting templates to support month end close and external reporting.
Program governance was led by a senior IT project manager within New Jersey Resources, using staged deployment activities such as configuration, data migration, system testing, user acceptance testing, cutover planning and role based training. The implementation positions Oracle Cloud ERP as the organization wide ERP Financial system supporting record to report and procure to pay workflows for the company.
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New Jersey Resources HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ARCOS | Legacy | Arcos Crew Manager | Workforce Management | HCM | n/a | 2018 | 2018 |
In 2018 New Jersey Resources implemented Arcos Crew Manager as its Workforce Management solution to centralize crew scheduling, callout automation, and field coordination for utility operations. Arcos Crew Manager was positioned to support outage response and routine crew dispatch workflows, reflecting typical Workforce Management capabilities such as shift allocation, crew assignment, and mobile crew coordination.
The implementation ran alongside a broader work and asset management program, with explicit migration activity from JD Edwards to IBM Maximo and the adoption of IFS Clevest MWM Office and Mobile for mobile workforce execution. Configuration work emphasized integration points with work order and asset records, aligning Arcos Crew Manager crew assignments to Maximo work orders and to Clevest mobile tasking, while UAT scenarios validated end to end work and asset flows.
Integrations documented in the engagement included cross system exchanges with Oracle, SAP, MS Nuance, LocusView, and ARCOS components, enabling data synchronization for workforce rosters, crew status, and work order lifecycle updates. Operational coverage targeted field operations, dispatch, outage management, and maintenance workflows, with Arcos Crew Manager serving as the workforce orchestration layer within the utility application stack.
Governance and rollout activities included formal user acceptance testing facilitated by a New Jersey Resources consultant, with a contract starting March 2024 to present and hybrid execution out of Wall New Jersey. Testing emphasized cross system validation and process alignment across Arcos Crew Manager, IBM Maximo, and IFS Clevest MWM Office and Mobile to ensure consistent crew and work order state across integrated systems.
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New Jersey Resources ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, New Jersey Resources implemented IBM Maximo as its Enterprise Asset Management platform to support utility operations and centralized EAM development. The IBM Maximo application is positioned to serve Work and Asset Management and Mobile Workforce Management workflows, with a dedicated Maximo Application Developer role responsible for the full application lifecycle.
Implementation work emphasizes core Maximo capabilities, including configuration through the Maximo Application Designer, schema and table modeling, Maximo Workflow Designer, MBO customizations, automation scripts written in python, jython and JavaScript, and BIRT report development. The environment design references Maximo Scheduler and Work Centers and explicit support for Maximo Application Suite 8 components and MAS8.x oriented configurations, alongside DB2, SQL, XML and HTML for data and reporting layers.
Integrations are implemented using the Maximo Integration Framework and web services, leveraging REST and SOAP interfaces to connect IBM Maximo with enterprise systems such as GIS, Oracle ERP, SAP C4C and Clevest. The technical scope also calls out patterns for Informatica iPaaS and ETL, messaging with RabbitMQ, and identity integration using SSO, SAML and OAUTH, indicating a hybrid integration posture across field mobility, back office and enterprise applications.
Governance and operational processes are structured around standards and best practices for EAM, with active participation across Software Development Life Cycle phases including requirements, design, development, testing and deployment. The program includes production support responsibilities, technical documentation, mentoring and cross-functional stakeholder collaboration between IT and business leaders, with adoption of DevOps, cloud native approaches and software delivery methodologies such as Agile and Waterfall to manage rollout and ongoing maintenance.
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Field Service Management | ERP Services and Operations |
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2023 | 2023 |
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New Jersey Resources Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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New Jersey Resources Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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New Jersey Resources CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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New Jersey Resources ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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New Jersey Resources PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Project Portfolio Management | PPM |
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2023 | 2023 |
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New Jersey Resources TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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New Jersey Resources PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Transactional Email | PaaS |
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2013 | 2013 |
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New Jersey Resources IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2012 | 2012 |
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New Jersey Resources CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at New Jersey Resources
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director Customer Initiatives | Director | Customer Support | |
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Manager - Customer Satisfaction | Manager | Customer Service | |
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Controller | Director | Finance | |
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Director of IT | Director | IT | |
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Director of Finance & Administration | Director | Finance | |
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Procurement Manager | Manager | Procurement | |
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Vice President Operations | VP | Operations | |
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Field Service Supervisor | Non Manager | Operations | |
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Director Asset Maintenance & Performance | Director | Operations | |
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Customer Service Representative | Manager | Customer Support | |
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Customer Service Representative | Manager | Customer Support | |
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Vice President Operations | VP | Operations | |
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Facilities Manager | Manager | Operations | |
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Manager Property and Facilities | Manager | Operations | |
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Apps Being Evaluated by New Jersey Resources Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New Jersey Resources IT executives and key decision makers. This section highlights New Jersey Resources's latest recorded technology evaluations, including FIS Energy Trading, Risk and Logistics Platform (formerly Aligne) for ETRM on 2025-05-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New Jersey Resources digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-07 | New Jersey Resources | Evaluated | FIS Global | FIS Energy Trading, Risk and Logistics Platform (formerly Aligne) | ETRM | TRM |
FAQ - APPS RUN THE WORLD New Jersey Resources Technographics
New Jersey Resources is a Utilities organization based in United States,
with around 1200 employees and annual revenues of $2.16 billion.
New Jersey Resources operates a diverse technology stack with applications such as
Oracle Cloud ERP, Arcos Crew Manager and IBM Maximo,
covering areas like ERP Financial, Workforce Management and Enterprise Asset Management.
New Jersey Resources has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ARCOS and IBM.
New Jersey Resources recently adopted applications including
IBM Maximo in 2024, IFS Clevest in 2023 and Itron LocusviewBUILD in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New Jersey Resources’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New Jersey Resources’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New Jersey Resources technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.