AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Nexi Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apple Legacy Apple Pay Payment Processing ERP Financial Management n/a 2017 2017
Payment Processing ERP Financial Management 2020 2020
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Crunchr Legacy Crunchr People Analytics Workforce Analytics HCM n/a 2022 2022
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Operational Insights Analytics and BI Analytics and BI n/a 2025 2025
In 2025, Nexi implemented Microsoft Azure Operational Insights as part of its contact center analytics and monitoring portfolio. The deployment is positioned within Nexi's Analytics and BI stack to support customer support and operations across its European contact centers. Nexi instrumented an AI powered conversational customer support agent to capture telemetry into Azure Monitor, Application Insights and Azure Log Analytics, with Azure Operational Insights represented by Azure Log Analytics for central analytics. Functional capabilities implemented include telemetry ingestion, real time log correlation, application performance monitoring, and dashboarding for agent and interaction metrics, aligned to conversational AI and support workflows. Integrations extend to European contact center platforms and supervisor dashboards, enabling consolidated views for customer support, operations, and quality assurance teams. The implementation centralizes telemetry across sites using Microsoft Azure services, feeding aggregated dashboards and alerts that surface escalation indicators for contact center managers. Governance concentrated on operational monitoring and incident routing, with configuration of standardized log schemas and alert rules to support escalation workflows. The Microsoft Azure Operational Insights deployment drives dashboards and is explicitly used to reduce escalations in Nexi's contact centers.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Collaboration Collaboration 2015 2015
PBX, VoiP and Phone Systems Collaboration 2004 2004
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Digital Asset Management Content Management 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2020 2020
Customer Experience CRM 2017 2017
Customer Experience CRM 2021 2021
Data Management Platform CRM 2021 2021
Digital Advertising Platform CRM 2019 2019
Marketing Analytics CRM 2021 2021
Marketing Analytics CRM 2021 2021
Marketing Automation CRM 2017 2017
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2021 2021
Tag Management CRM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Extract, Transform, and Load (ETL), Data Replication PaaS 2016 2016
Transactional Email PaaS 2018 2018
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2015 2015
Content Delivery Network IaaS 2017 2017
IT Decision Makers and Key Stakeholders at Nexi
First Name Last Name Title Function Department Email Phone
No data found
Apps Being Evaluated by Nexi Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Nexi Technographics

Nexi is a Banking and Financial Services organization based in Italy, with around 10659 employees and annual revenues of $5.40 billion.

Nexi operates a diverse technology stack with applications such as Apple Pay, Crunchr People Analytics and Microsoft Azure Operational Insights, covering areas like Payment Processing, Workforce Analytics and Analytics and BI.

Nexi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Apple, Crunchr and Microsoft.

Nexi recently adopted applications including Microsoft Azure Operational Insights in 2025, Crunchr People Analytics in 2022 and Adobe Experience Cloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Nexi’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Nexi’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Nexi technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.