Nexi
Corso Sempione 55,
Milan, 20149,
Italy
Milan, 20149,
Italy
39 02 3488 1
Banking and Financial Services
Nexi Technographics
Nexi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nexi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10659 Nexi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nexi has purchased the following applications: Apple Pay for Payment Processing in 2017, Crunchr People Analytics for Workforce Analytics in 2022, Microsoft Azure Operational Insights for Analytics and BI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nexi is running and its propensity to invest more and deepen its relationship with Apple , OpenWay , Crunchr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nexi revenues, which have grown to $5.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nexi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nexi Tech Stack and Enterprise Applications
Nexi ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2017 | 2017 |
In 2017 Nexi implemented Apple Pay on its website, deploying Apple Pay as part of its Payment Processing capabilities for online checkout. The integration enabled browser-based wallet payments from Safari and supported devices, embedding Apple Pay into the customer-facing checkout flow to accept tokenized card credentials and initiate standard authorization workflows. This reflects the use of Apple Pay to meet Payment Processing functional needs within Nexi's digital commerce channel.
Architecturally the deployment combined client-side Apple Pay web integration with server-side handling of payment tokens routed into Nexi's payment processing interfaces, preserving tokenization and merchant validation steps. Operational scope targeted Nexi's online payments and e-commerce teams, covering the nex i.it web storefront and associated payment authorization and settlement workflows. Governance focused on secure token handling and alignment with card network and PCI-aligned processing practices for Apple Pay transactions.
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Payment Processing | ERP |
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2020 | 2020 |
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Nexi HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crunchr | Legacy | Crunchr People Analytics | Workforce Analytics | HCM | n/a | 2022 | 2022 |
In 2022, Nexi implemented Crunchr People Analytics, adopting a Workforce Analytics platform to centralize HR and people data for its banking and financial services operations. The deployment targeted enterprise analytics across an employee base of approximately 10,659, with Crunchr People Analytics configured as the primary source for workforce metrics, executive dashboards, and HR reporting for HR, talent management, and finance stakeholders.
The Crunchr People Analytics implementation emphasized Workforce Analytics capabilities common to the category, including workforce planning models, headcount and cost analytics, attrition and retention analysis, skills and competency insights, and prebuilt executive dashboards. Configurations included standardized KPI catalogs, data modeling to align HR and business definitions, and self service reporting alongside scheduled operational reports to support talent reviews and succession planning.
Integration work focused on automated ingestion and ETL from core HR data sources, payroll feeds, recruitment systems, and learning platforms using API connectors and data pipelines, enabling consolidation of personnel, compensation, and performance records. The architecture used a centralized Crunchr People Analytics instance with role based access controls to segment sensitive HR data, and implemented data lineage and audit trails to support governance and compliance requirements.
Operational governance for the implementation established a cross functional people analytics team responsible for metric stewardship, dashboard rollout, user training, and phased adoption across HR and business functions. The Crunchr People Analytics deployment created a standardized Workforce Analytics foundation that serves HR, talent, and finance stakeholders through governed reporting, analytics workflows, and centralized metric definitions.
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Nexi Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Operational Insights | Analytics and BI | Analytics and BI | n/a | 2025 | 2025 |
In 2025, Nexi implemented Microsoft Azure Operational Insights as part of its contact center analytics and monitoring portfolio. The deployment is positioned within Nexi's Analytics and BI stack to support customer support and operations across its European contact centers.
Nexi instrumented an AI powered conversational customer support agent to capture telemetry into Azure Monitor, Application Insights and Azure Log Analytics, with Azure Operational Insights represented by Azure Log Analytics for central analytics. Functional capabilities implemented include telemetry ingestion, real time log correlation, application performance monitoring, and dashboarding for agent and interaction metrics, aligned to conversational AI and support workflows.
Integrations extend to European contact center platforms and supervisor dashboards, enabling consolidated views for customer support, operations, and quality assurance teams. The implementation centralizes telemetry across sites using Microsoft Azure services, feeding aggregated dashboards and alerts that surface escalation indicators for contact center managers.
Governance concentrated on operational monitoring and incident routing, with configuration of standardized log schemas and alert rules to support escalation workflows. The Microsoft Azure Operational Insights deployment drives dashboards and is explicitly used to reduce escalations in Nexi's contact centers.
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Nexi Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
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2004 | 2004 |
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Nexi Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Nexi CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Nexi PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Nexi IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Nexi
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Nexi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nexi IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nexi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Nexi Technographics
Nexi is a Banking and Financial Services organization based in Italy,
with around 10659 employees and annual revenues of $5.40 billion.
Nexi operates a diverse technology stack with applications such as
Apple Pay, Crunchr People Analytics and Microsoft Azure Operational Insights,
covering areas like Payment Processing, Workforce Analytics and Analytics and BI.
Nexi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Crunchr and Microsoft.
Nexi recently adopted applications including
Microsoft Azure Operational Insights in 2025, Crunchr People Analytics in 2022 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nexi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nexi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nexi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.