Milan, 20149,
Italy
Nexi Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Nexi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10659 Nexi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nexi has purchased the following applications: Apple Pay for Payment Processing in 2017, Crunchr People Analytics for Workforce Analytics in 2022, Microsoft Azure Operational Insights for Analytics and BI in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nexi is running and its propensity to invest more and deepen its relationship with Apple , OpenWay , Crunchr or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nexi revenues, which have grown to $5.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nexi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP Financial Management | n/a | 2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Crunchr | Legacy | Crunchr People Analytics | Workforce Analytics | HCM | n/a | 2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Operational Insights | Analytics and BI | Analytics and BI | n/a | 2025 | 2025 |
In 2025, Nexi implemented Microsoft Azure Operational Insights as part of its contact center analytics and monitoring portfolio. The deployment is positioned within Nexi's Analytics and BI stack to support customer support and operations across its European contact centers.
Nexi instrumented an AI powered conversational customer support agent to capture telemetry into Azure Monitor, Application Insights and Azure Log Analytics, with Azure Operational Insights represented by Azure Log Analytics for central analytics. Functional capabilities implemented include telemetry ingestion, real time log correlation, application performance monitoring, and dashboarding for agent and interaction metrics, aligned to conversational AI and support workflows.
Integrations extend to European contact center platforms and supervisor dashboards, enabling consolidated views for customer support, operations, and quality assurance teams. The implementation centralizes telemetry across sites using Microsoft Azure services, feeding aggregated dashboards and alerts that surface escalation indicators for contact center managers.
Governance concentrated on operational monitoring and incident routing, with configuration of standardized log schemas and alert rules to support escalation workflows. The Microsoft Azure Operational Insights deployment drives dashboards and is explicitly used to reduce escalations in Nexi's contact centers.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Collaboration | Collaboration |
|
2015 | 2015 |
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PBX, VoiP and Phone Systems | Collaboration |
|
2004 | 2004 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
|
2021 | 2021 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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