List of Microsoft Azure Operational Insights Customers
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Since 2010, our global team of researchers has been studying Microsoft Azure Operational Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Microsoft Azure Operational Insights for Analytics and BI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Microsoft Azure Operational Insights for Analytics and BI include: Nexi, a Italy based Banking and Financial Services organisation with 10659 employees and revenues of $5.40 billion, Rackspace, a United States based Professional Services organisation with 5100 employees and revenues of $2.74 billion, Signetic, a United States based Healthcare organisation with 23 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Microsoft Azure Operational Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Nexi | Banking and Financial Services | 10659 | $5.4B | Italy | Microsoft | Microsoft Azure Operational Insights | Analytics and BI | 2025 | n/a |
In 2025, Nexi implemented Microsoft Azure Operational Insights as part of its contact center analytics and monitoring portfolio. The deployment is positioned within Nexi's Analytics and BI stack to support customer support and operations across its European contact centers.
Nexi instrumented an AI powered conversational customer support agent to capture telemetry into Azure Monitor, Application Insights and Azure Log Analytics, with Azure Operational Insights represented by Azure Log Analytics for central analytics. Functional capabilities implemented include telemetry ingestion, real time log correlation, application performance monitoring, and dashboarding for agent and interaction metrics, aligned to conversational AI and support workflows.
Integrations extend to European contact center platforms and supervisor dashboards, enabling consolidated views for customer support, operations, and quality assurance teams. The implementation centralizes telemetry across sites using Microsoft Azure services, feeding aggregated dashboards and alerts that surface escalation indicators for contact center managers.
Governance concentrated on operational monitoring and incident routing, with configuration of standardized log schemas and alert rules to support escalation workflows. The Microsoft Azure Operational Insights deployment drives dashboards and is explicitly used to reduce escalations in Nexi's contact centers.
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Rackspace | Professional Services | 5100 | $2.7B | United States | Microsoft | Microsoft Azure Operational Insights | Analytics and BI | 2017 | n/a |
In 2017, Rackspace implemented Microsoft Azure Operational Insights as part of its Analytics and BI capabilities to support IT operations and customer support. The Microsoft Cloud team configures Azure Monitor together with Azure Log Analytics, which is part of Microsoft Operations Management Suite, to provide Fanatical Support for Azure customers and to enable centralized log analytics across customer environments.
Rackspace uses Microsoft Azure Operational Insights for IT operations and monitoring, instrumenting log collection, query and retention workflows, and alerting pipelines consistent with Analytics and BI functional patterns. The implementation emphasizes log analytics for end to end monitoring and fast customer onboarding, with Azure Log Analytics serving as the operational analytics engine alongside Azure Monitor for telemetry aggregation and analysis.
Operational scope centers on the Microsoft Cloud team, covering support and onboarding functions for Rackspace managed Azure customers. Governance focuses on operational monitoring workflows and log analytics driven support processes to standardize incident detection and onboarding handoffs, with the combined Microsoft Azure Operational Insights and Azure Log Analytics stack forming the core Analytics and BI capability for these business functions.
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Signetic | Healthcare | 23 | $2M | United States | Microsoft | Microsoft Azure Operational Insights | Analytics and BI | 2025 | n/a |
In 2025, Signetic implemented Microsoft Azure Operational Insights as a central Analytics and BI capability to monitor and analyze telemetry for its pharmacy and clinic workflow platform. The deployment targeted telemetry that supports claims processing, operational reliability, and enabling scale for mass vaccination sites.
The implementation maps Microsoft Azure Operational Insights to Azure Log Analytics for centralized log analytics and monitoring, and leverages Application Insights for application performance telemetry. Configuration work included provisioning log analytics workspaces, ingest pipelines for structured and unstructured telemetry, custom query rules for investigative diagnostics, alert rules for operational thresholds, and dashboards to visualize throughput and error signals.
Operational coverage encompassed Signetic’s pharmacy operations, clinic workflow modules, and mass vaccination site orchestration, with telemetry collected from backend services, API endpoints, and processing jobs. Integrations focused on feeding service and transaction telemetry into the Azure Log Analytics workspace to provide visibility for claims processing workflows and to accelerate troubleshooting across clinical and site operations.
Governance emphasized role based access control within Azure, alert ownership and incident response workflows, and a staged rollout of monitoring controls across clinical and vaccination sites. Microsoft Azure Operational Insights established a standardized Analytics and BI monitoring layer for Signetic to centralize log analysis, operational alerts, and forensic diagnostics for its healthcare platform.
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