Nextiva
9451 E Via de Ventura,
Scottsdale, 85256, AZ,
United States
Scottsdale, 85256, AZ,
United States
1 800-799-0600
Professional Services
Nextiva Technographics
Nextiva Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nextiva and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1750 Nextiva employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nextiva has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, Greenhouse ATS for Applicant Tracking System in 2014, TeamSupport SnapEngage for Chatbots and Conversational AI in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nextiva is running and its propensity to invest more and deepen its relationship with Oracle , Greenhouse , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nextiva revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nextiva intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nextiva Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Nextiva implemented Oracle Cloud ERP as its ERP Financial platform to standardize finance and core transaction processing across the enterprise. The engagement was driven by a senior leadership initiative to accelerate operational maturity, support increased transactional volume and deal velocity, and enable international expansion, with direct collaboration across Finance, Operations, Sales, Technology, and Marketing.
Oracle Cloud ERP was configured with a broad set of modules, including GL, AP, AR, Procurement, OM, SM, RMCS, CM, and FA, and was paired with a Master Data Management strategy for Customer Master and Product Master. The implementation was grounded in functional process redesign for Quote to Cash, Records to Report, Procure to Pay, and Hire to Retire mega processes, with future-state process definitions based on leading practice cloud capabilities.
The Oracle Cloud ERP implementation was integrated into a complete enterprise applications portfolio, linking Salesforce Marketing, Sales and Service Clouds, Contract Lifecycle Management via DocuSign, Oracle CPQ, and Sales Commissions via Callidus Cloud, together with third-party services for address validation, fraud detection, credit checks, device management, banking connections, and procurement punchout. Integration architecture emphasized APIs, SDKs, and third party marketplace applications, and the program included coordination with Product Engineering and software development teams following the NextivaOne launch.
Governance relied on an Enterprise Business Capability Release Management Methodology, with vendor statement of work negotiation, staged delivery sequencing, and stakeholder engagement to minimize disruption. A cloud data and analytics strategy was defined with a staggered delivery approach to enable self-service BI and standard KPIs, and technology evaluations included Snowflake, Amazon, GCP and Incorta. The program also led a complex, data intensive adoption of the ASC 606 revenue recognition standard.
The deployment covered front and back-office functions and was accompanied by change management and stabilization activities to support adoption. The implementation of Oracle Cloud ERP under the ERP Financial category is documented as accelerating Nextiva's operational maturity to support higher transactional volumes, increased deal velocity, and ongoing business growth.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
In 2014, Nextiva implemented Greenhouse ATS as its Applicant Tracking System. Greenhouse ATS is used as the ATS on Nextiva's public careers listing pages to capture external applications and manage applicant pipelines for the company.
The implementation centers on standard Applicant Tracking System capabilities, including job requisition posting and management, candidate application capture, pipeline and stage tracking, interview scheduling and scorecards, and offer tracking. Greenhouse ATS is embedded into the Nextiva careers page to route applicants to recruiting and talent acquisition teams, enforce hiring workflows, and provide candidate visibility to hiring managers. Governance is expressed through configured interview stages, scorecard templates, and access controls for recruiting and hiring stakeholders to support consistent hiring processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2012 | 2012 |
In 2012, Nextiva implemented TeamSupport SnapEngage on its public website to provide on‑site conversational engagement. The deployment of TeamSupport SnapEngage aligns with the Chatbots and Conversational AI category, delivering a web-embedded conversational interface to capture real time visitor interactions and surface inquiries to support workflows.
The TeamSupport SnapEngage implementation centered on typical Chatbots and Conversational AI functional capabilities, including an embeddable web chat widget, proactive chat invitations, canned response libraries, session transcripts, and routing rules to direct conversations to human agents. Configuration focused on agent handoff workflows and conversational logging to support case tracking and agent response consistency, with TeamSupport SnapEngage operating as the primary front end for synchronous customer conversations.
Operational scope emphasized customer support and online sales touchpoints through site-wide widget placement, and governance was organized around support operations to manage response templates and routing policies. The architecture is centered on a browser-embedded chat layer provided by TeamSupport SnapEngage, integrated into Nextiva’s live engagement stack to standardize conversational routing and transcript retention for downstream support processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience, CRM | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2020 | 2020 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2020 | 2020 |
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Incentive Compensation Management | SPM |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Nextiva
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Nextiva Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nextiva IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nextiva digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Nextiva Technographics
Nextiva is a Professional Services organization based in United States,
with around 1750 employees and annual revenues of $350.0 million.
Nextiva operates a diverse technology stack with applications such as
Oracle Cloud ERP, Greenhouse ATS and TeamSupport SnapEngage,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Nextiva has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Greenhouse and TeamSupport.
Nextiva recently adopted applications including
Lumen Cloud (ex CenturyLink) in 2023, Lumen CDN in 2023 and Zoom in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nextiva’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nextiva’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nextiva technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.