ngena (Next Generation Enterprise Network Alliance)
ngena (Next Generation Enterprise Network Alliance) Technographics
ngena (Next Generation Enterprise Network Alliance) Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by ngena (Next Generation Enterprise Network Alliance) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 ngena (Next Generation Enterprise Network Alliance) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ngena (Next Generation Enterprise Network Alliance) has purchased the following applications: ServiceNow Telecommunications Service Management for OSS/BSS in 2023, Microsoft 365 for Collaboration in 2016, ServiceNow Order Management for Order Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ngena (Next Generation Enterprise Network Alliance) is running and its propensity to invest more and deepen its relationship with ServiceNow , Microsoft , TechTarget or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ngena (Next Generation Enterprise Network Alliance) revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ngena (Next Generation Enterprise Network Alliance) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ngena (Next Generation Enterprise Network Alliance) Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Telecommunications Service Management | OSS/BSS | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, ngena implemented ServiceNow Telecommunications Service Management as an OSS/BSS solution to centralize partner portals and operational tooling for its network connectivity services. The deployment is hosted on the ServiceNow cloud platform and provides a single pane of glass for partner self service, catalog-driven provisioning, and subscription management to support ngena’s multi tech SASE and connectivity offerings.
The implementation included backend configuration of Telecommunications Service Management and Order Management for Telecommunications, enabling automated order orchestration, reusable network templates, and white label product catalogs. Order Management for Telecommunications was deployed in eight weeks, and ServiceNow Telecommunications Service Management was configured so general IT staff can adjust bandwidth allocation, nodes, access levels, and subscription fields without requiring senior network engineers.
Integrations were implemented using ServiceNow topology connectors for CMDBs to create a single source of truth topology mapping, and Telecommunications Service Operations Management was introduced to add Predictive AIOps and Machine Learning for event correlation and anomaly detection. Partner-facing portals provide dashboards and actionable analytics that allow partners to monitor deployments, detect network degradation, outages, and security events, and maintain SLA and compliance visibility across the global partner ecosystem.
Governance and operational rollout shifted administrative workflows toward partner operations and IT teams, reducing the need for in person partner onboarding. Training was restructured from multi day onsite sessions to a 30 minute remote format, producing an 83% reduction in training costs and enabling partners to complete onboarding remotely. As an explicit outcome of the ServiceNow implementation and Thirdera enabled rollout, ngena reported a tenfold increase in services adoption in the first three months, a doubling of partner portal activations month over month, a 2x increase in partner portal activations overall, reduced system integration time from months to hours, and shortened time to revenue from months to weeks.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Order Management | Order Management | SCM | n/a | 2023 | 2023 |
In 2023, ngena implemented ServiceNow Order Management to centralize partner-facing ordering, provisioning, and fulfillment workflows within its Order Management practice. The deployment was hosted on the ServiceNow platform and delivered through personalized, self-service partner portals that expose ordering options, configurable templates, and subscription controls to accelerate time to market and simplify partner operations.
The implementation used ServiceNow Order Management alongside Order Management for Telecommunications and Telecommunications Service Management modules to model telecom-specific product catalogues, reusable network templates, and order lifecycle orchestration. Configuration work focused on making bandwidth allocation, network nodes, access levels, and subscription options editable by general IT administrators rather than specialist engineers, and on embedding reusable templates to speed service composition and provisioning.
Integrations were implemented with ServiceNow topology connectors for CMDBs and with ServiceNow Telecommunications Service Operations Management for monitoring and predictive analytics, enabling a single source of truth via dashboards and actionable analytics. Backend automation reduced manual integration tasks, and predictive AIOps and machine learning capabilities were used to correlate network events, surface service impacts, and support partner operations in managing global connectivity services.
Governance and rollout were executed with implementation partner Thirdera, delivering Order Management for Telecommunications in eight weeks and shifting onboarding to remote, 30 minute training modules. ngena reported tenfold growth in service adoption within the first three months, an 83% reduction in training costs, a doubling of partner portal activations month over month, and a reduction in system integration time from months to hours, enabling teams to prioritize launching new revenue generating services.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Listing Management | CRM |
|
2023 | 2023 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
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|
|
|
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Tag Management | CRM |
|
2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
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|
|
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Remote Monitoring and Management | ITSM |
|
2023 | 2023 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2023 | 2023 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
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|
|
|
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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IT Decision Makers and Key Stakeholders at ngena (Next Generation Enterprise Network Alliance)
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by ngena (Next Generation Enterprise Network Alliance) Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD ngena (Next Generation Enterprise Network Alliance) Technographics
ngena (Next Generation Enterprise Network Alliance) is a Communications organization based in Germany,
with around 300 employees and annual revenues of $30.0 million.
ngena (Next Generation Enterprise Network Alliance) operates a diverse technology stack with applications such as
ServiceNow Telecommunications Service Management, Microsoft 365 and ServiceNow Order Management,
covering areas like OSS/BSS, Collaboration and Order Management.
ngena (Next Generation Enterprise Network Alliance) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow and Microsoft.
ngena (Next Generation Enterprise Network Alliance) recently adopted applications including
ServiceNow Telecommunications Service Management in 2023, ServiceNow Order Management in 2023 and TechTarget Platform in 2023,
highlighting its ongoing modernization strategy.
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Our research team continuously updates ngena (Next Generation Enterprise Network Alliance)’s profile with verified software purchases,
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