NHS Lothian
Waverleygate 2-4 Waterloo Place,
Edinburgh, EH1 3EG,
United Kingdom
Edinburgh, EH1 3EG,
United Kingdom
44 13 1242-1000
Healthcare
NHS Lothian Technographics
NHS Lothian Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NHS Lothian and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 NHS Lothian employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NHS Lothian has purchased the following applications: Nexum Payment for Payment Processing in 2016, Trickle Employee Experience for Employee Experience in 2020, NEC Housing for Real Estate Property Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NHS Lothian is running and its propensity to invest more and deepen its relationship with Nexum Software , Trickle , NEC Software Solutions UK or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NHS Lothian revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NHS Lothian intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NHS Lothian Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nexum Software | Legacy | Nexum Payment | Payment Processing | ERP Financial Management | n/a | 2016 | 2016 |
NHS Lothian implemented Nexum Payment in 2016 to standardize departmental revenue capture and centralize receipt processing, positioning Nexum Payment as the organization’s Payment Processing application. The deployment targeted administrative and clinical support functions in Edinburgh, including histology administration, medical secretaries, and multidisciplinary meeting coordinators, with an emphasis on aligning payment capture to existing patient administration workflows.
Nexum Payment was configured to deliver standard Payment Processing capabilities, including point of service payment capture, invoicing for non-clinical patient charges, automated reconciliation and reporting, and role based access controls for clerical and finance users. Configuration included mapping patient identifiers and clinical references to payment records to maintain accuracy in workflows that require CHI checking, patient file management, and transcription of clinical correspondence.
Operational coverage emphasized interfaces with in-house patient administration and finance processes to ensure payment events accompanied electronic filing, request form handling, and preparation of MDM lists rather than altering clinical systems. The rollout scope focused on departmental operations in Edinburgh and coordinated with staff who manage patient records and complex APEX patient merges, supporting consistency between payment records and patient identifiers.
Governance and process changes introduced during the Nexum Payment rollout reinforced audit trails, error logging, and targeted training for medical secretaries and finance operators, embedding procedures for telephone call logs, data entry error checks, and secure handling of patient information. Operational handover prioritized procedural alignment so payment processing became part of existing clinical administrative workflows without disrupting clinical documentation practices.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Trickle | Legacy | Trickle Employee Experience | Employee Experience | HCM | n/a | 2020 | 2020 |
NHS Lothian piloted Trickle Employee Experience in 2020, launching the How was your day? employee wellbeing and engagement app in December within HR and the staff wellbeing area to capture daily staff sentiment across clinical teams in Scotland. The Trickle Employee Experience implementation sits in the Employee Experience category and targeted frontline clinical teams to surface concerns and co create improvements at team level. Deployment emphasis was on daily sentiment capture, anonymous feedback channels, and local facilitation of improvement ideas.
Configuration included structured feedback capture, suggestion to action workflows, and local improvement backlogs that enabled teams to triage and track proposals through closure. Governance combined HR oversight with team level facilitation and periodic review to operationalize suggestions and support wider adoption. The pilot produced measurable wellbeing improvements and was later expanded into wider NHS case studies where Trickle reports high rates of suggestion to action outcomes.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Software Solutions UK | Legacy | NEC Housing | Real Estate Property Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 NHS Lothian implemented NEC Housing, a Real Estate Property Management application to centralize housing and estate administration for the SMART centre and associated facilities teams. NHS Lothian NEC Housing Real Estate Property Management supports facilities and housing operations across administrative, estates and finance functions and was placed into service to align property records with operational administration in the SMART centre.
The implementation included standard Real Estate Property Management modules such as tenancy and allocation management, a central property and asset register, repairs and maintenance workflow, document and compliance record management, and financial charge and invoice tracking. NEC Housing was configured to support administrative workflows and minute and document capture associated with meetings and action tracking managed by the SMART centre administration.
Integrations were established with existing HR systems for user and staff data synchronization, and with the PECOS procurement and purchase order system for approval and invoice processing, enabling NEC Housing to feed procurement workflows and financial controls. Operational coverage focused on the SMART centre administrative team and extended to facilities, finance and HR teams responsible for housing allocations and estate upkeep.
Governance aligned NEC Housing workflows with existing administrative controls, including training and supervision routines for seven Band 2 and Band 3 administrative staff, and formalized approval routing for purchase orders and invoices through PECOS. Rollout emphasized process adoption for communications handling, meeting documentation and routine data maintenance procedures rather than infrastructure change.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2022 | 2022 |
|
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|
|
Audio Video and Web Conferencing | Collaboration |
|
2019 | 2019 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Enterprise Content Management | Content Management |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2019 | 2019 |
|
|
|
|
|
Call Center | CRM |
|
2022 | 2022 |
|
|
|
|
|
Call Tracking and Recording | CRM |
|
2020 | 2020 |
|
|
|
|
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Marketing Analytics | CRM |
|
2021 | 2021 |
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Tag Management | CRM |
|
2020 | 2020 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
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|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
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|
|
Digital Workspace | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at NHS Lothian
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NHS Lothian Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD NHS Lothian Technographics
NHS Lothian is a Healthcare organization based in United Kingdom,
with around 3000 employees and annual revenues of $500.0 million.
NHS Lothian operates a diverse technology stack with applications such as
Nexum Payment, Trickle Employee Experience and NEC Housing,
covering areas like Payment Processing, Employee Experience and Real Estate Property Management.
NHS Lothian has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Nexum Software, Trickle and NEC Software Solutions UK.
NHS Lothian recently adopted applications including
GoDaddy in 2023, NEC UNIVERGE 3C in 2022 and Naumen Contact Center in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NHS Lothian’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NHS Lothian’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NHS Lothian technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.