National Health Service Shared Business Services
1st Floor, Munroe Court, White Rose Office Park, Millshaw Park Ln,
Leeds, LS11 0EA,
United Kingdom
Leeds, LS11 0EA,
United Kingdom
44 113-307-1500
Professional Services
National Health Service Shared Business Services Technographics
National Health Service Shared Business Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by National Health Service Shared Business Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 National Health Service Shared Business Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that National Health Service Shared Business Services has purchased the following applications: Tradeshift Pay for AP Automation in 2016, Hubspot Live Chat for Chatbots and Conversational AI in 2021, Hubspot CRM for CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems National Health Service Shared Business Services is running and its propensity to invest more and deepen its relationship with TradeShift , Oracle , Emburse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing National Health Service Shared Business Services revenues, which have grown to $250.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for National Health Service Shared Business Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
National Health Service Shared Business Services Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TradeShift | Legacy | Tradeshift Pay | AP Automation | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 National Health Service Shared Business Services deployed Tradeshift Pay as an AP Automation solution to digitize a high volume of supplier invoices. The deployment targeted electronic invoicing and invoice processing at scale, focusing on capturing and routing 30,000 daily inbound invoices through the Tradeshift platform.
The implementation centered on Tradeshift Pay capabilities including e-invoicing intake, automated invoice capture and data extraction, validation and rule based invoice matching, and exception routing for investigatory workflows. Supplier onboarding and network connectivity features of the Tradeshift platform were leveraged to enable electronic invoice submission and to standardize invoice formats and metadata across supply partners.
Operational scope encompassed centralized accounts payable and finance operations within NHS Shared Business Services, processing supplier invoices through a unified AP Automation intake channel. The architecture emphasized a single electronic invoice intake stream, structured invoice staging and automated routing to AP teams, supporting consistent processing rules and workload distribution.
Governance was reoriented toward standardized invoice handling and supplier governance, with workflow orchestration and exception management embedded in the new AP Automation processes. The program delivered large scale invoice digitization through Tradeshift Pay, converting the specified 30,000 daily inbound invoices to an electronic processing model.
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ERP Financial | ERP Financial Management |
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2020 | 2022 |
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Expense Management | ERP Financial Management |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, National Health Service Shared Business Services implemented Hubspot Live Chat in a deployment aligned to Chatbots and Conversational AI. The implementation uses HubSpot Conversations on the SBS public website to capture inbound queries and present a live chat front end for web visitors.
Hubspot Live Chat was configured as a live chat widget with conversational workflows, canned responses, automated prompts, and message routing to internal queues. Configuration emphasizes chat transcript capture for audit and handoff, session-based prompts to surface contact forms and service links, and rule-based routing to service teams for triage.
The deployment is scoped to SBS web properties and targets service desk and client engagement functions within the shared services organization. Governance centers on message triage, escalation rules, content maintenance, and operational ownership by the SBS digital operations and service management teams.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot CRM | CRM | CRM | n/a | 2021 | 2021 |
In 2021, National Health Service Shared Business Services implemented Hubspot CRM as a web‑embedded customer engagement and contact management platform, deploying the CRM on its public website to capture and route inbound enquiries. The implementation centers on the CRM category, positioning Hubspot CRM as the primary system for web lead capture and contact lifecycle tracking for inbound channels.
Hubspot CRM was configured to support web form submission handling, automated contact record creation, activity timeline logging, email engagement tracking, and basic ticketing workflows consistent with CRM capabilities. The deployment emphasized web-to-CRM instrumentation, with site-embedded forms and tracking scripts mapped to Hubspot CRM fields to maintain enriched contact profiles and event histories.
Operational coverage focuses on customer-facing and communications functions, using Hubspot CRM data to centralize inbound enquiry processing and maintain a unified contact repository. Governance included standardized web-to-record workflows, role-based access to CRM records, and process controls for contact hygiene and assignment rules, ensuring consistent handling of enquiries originating from the sbs.nhs.uk website.
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Customer Engagement | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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Robotic Process Automation | PaaS |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at National Health Service Shared Business Services
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| No data found | ||||||
Apps Being Evaluated by National Health Service Shared Business Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from National Health Service Shared Business Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the National Health Service Shared Business Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD National Health Service Shared Business Services Technographics
National Health Service Shared Business Services is a Professional Services organization based in United Kingdom,
with around 1000 employees and annual revenues of $250.0 million.
National Health Service Shared Business Services operates a diverse technology stack with applications such as
Tradeshift Pay, Hubspot Live Chat and Hubspot CRM,
covering areas like AP Automation, Chatbots and Conversational AI and CRM.
National Health Service Shared Business Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as TradeShift and HubSpot.
National Health Service Shared Business Services recently adopted applications including
Datamatics TruBot in 2024, Hubspot Live Chat in 2021 and Hubspot CRM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of National Health Service Shared Business Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates National Health Service Shared Business Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete National Health Service Shared Business Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.