NiCE
13 Zarchin Street,
Ra'anana, 4310602,
Israel
Ra'anana, 4310602,
Israel
972 9 775 3151
Professional Services
NiCE Technographics
NiCE Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NiCE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9626 NiCE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
NiCE has purchased the following applications: RadiusOne AR Suite for AR Automation in 2021, UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2016, Zuora Revenue for Revenue Cycle Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NiCE is running and its propensity to invest more and deepen its relationship with HighRadius , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NiCE revenues, which have grown to $2.95 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NiCE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NiCE Tech Stack and Enterprise Applications
NiCE ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HighRadius | Legacy | RadiusOne AR Suite | AR Automation | ERP | n/a | 2021 | 2021 |
In 2021, NiCE implemented RadiusOne AR Suite. The RadiusOne AR Suite is deployed as an AR Automation solution and is surfaced on their website to support accounts receivable and credit management activities within the finance organization. The deployment follows a web delivered architecture consistent with cloud AR Automation platforms, enabling digital invoice presentment and customer self service access through the public site.
Configuration centered on automating core accounts receivable workflows common to AR Automation, including collections management, cash application, and dispute handling, while presenting invoices and payment options via the website portal. Operational coverage is focused on finance and credit teams, with the RadiusOne AR Suite bridging customer facing invoice presentment on the website to back office AR processes and enterprise finance systems through standard integrations and workflow orchestration.
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ERP Financial | ERP |
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2013 | 2013 |
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ERP Financial | ERP |
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2022 | 2023 |
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Expense Management | ERP |
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2013 | 2013 |
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NiCE HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2016 | 2016 |
In 2016, NiCE deployed UKG Pro Recruiting (ex UltiPro Recruiting) as its public-facing applicant tracking system. The implementation uses UKG Pro Recruiting (ex UltiPro Recruiting) on the NiCE careers website to accept resume uploads and manage applications for roles such as Solutions Engineer Technical PreSales, reflecting the documented upload-resume workflow on their careers site.
The deployment aligns with the Recruiting,Applicant Tracking System category, and the configuration emphasizes job posting, application intake, resume parsing, candidate tracking, requisition management, interview scheduling, and offer tracking capabilities typical of an ATS. Implementation connected the careers site application forms to the UKG Pro Recruiting application to centralize candidate intake and to route candidate records into HR and hiring manager workflows, standardizing requisition approval and candidate routing processes.
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NiCE ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zuora | Legacy | Zuora Revenue | Revenue Cycle Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012, NICE Ltd implemented Zuora Revenue as a Revenue Cycle Management solution. The deployment targeted finance and MIS functions to standardize revenue recognition and contract accounting across NICE entities worldwide.
Zuora Revenue was configured to support core revenue recognition and contract accounting processes, including revenue schedule generation, accounting close controls, and consolidated revenue reporting. The implementation built on earlier internal work implementing the RevPro revenue recognition initiative and incorporated BI-oriented revenue forecasting outputs managed by the finance business applications team.
Operational coverage was global, with the Finance Business Applications and MIS teams responsible for administration, configuration updates, and support for NICE entities worldwide. The deployment emphasized centralized finance application management, standardized accounting mappings, and period close orchestration aligned with Revenue Cycle Management practices.
Governance was organized under a Finance Business Applications manager who led global support and rollout coordination, aligning release cadence and BI reporting ownership with finance stakeholders. Zuora Revenue served as the revenue accounting platform for finance processes and revenue forecasting workflows at NICE Ltd.
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NiCE Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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NiCE Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2018 | 2018 |
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NiCE CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2016 | 2016 |
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Customer Engagement | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Partner Relationship Management | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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NiCE EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2022 | 2022 |
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NiCE ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2019 | 2019 |
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NiCE TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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NiCE PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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NiCE IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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NiCE CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at NiCE
| First Name | Last Name | Title | Function | Department | Phone | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator 11 | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator II | Manager | Marketing | |
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Apps Being Evaluated by NiCE Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NiCE IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NiCE digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NiCE Technographics
NiCE is a Professional Services organization based in Israel,
with around 9626 employees and annual revenues of $2.95 billion.
NiCE operates a diverse technology stack with applications such as
RadiusOne AR Suite, UKG Pro Recruiting (ex UltiPro Recruiting) and Zuora Revenue,
covering areas like AR Automation, Recruiting, Applicant Tracking System and Revenue Cycle Management.
NiCE has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as HighRadius, UKG and Zuora.
NiCE recently adopted applications including
Base Platform in 2024, Workday Financial Management in 2022 and 6sense Account Engagement Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NiCE’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NiCE’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NiCE technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.