NICS
One Innovation Circle MO,
Lake Saint Louis, 63367, MO,
United States
Lake Saint Louis, 63367, MO,
United States
1 866-999-6472
Professional Services
NICS Technographics
NICS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NICS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1300 NICS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NICS has purchased the following applications: Adobe Experience Cloud for Customer Experience in 2019, Atlassian Jira Service Desk for IT Service Management in 2021, Postmark for Transactional Email in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NICS is running and its propensity to invest more and deepen its relationship with Adobe Systems , Help Scout , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NICS revenues, which have grown to $230.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NICS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NICS Tech Stack and Enterprise Applications
NICS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, NICS implemented Adobe Experience Cloud on its website. The deployment targeted digital customer touchpoints hosted at https://www.nisc.coop and centralized web experience delivery for the Customer Experience function.
Adobe Experience Cloud was configured to provide core Customer Experience capabilities including web content management, digital asset management, site-level analytics, and on-site personalization. Configuration work emphasized template-driven page composition, authoring workflows, and client-side tag management to standardize content publishing and measurement across the site.
Operational coverage focused on Marketing and Customer Support teams, with the Adobe Experience Cloud integration embedded into the public website to align content workflows with existing marketing operations. Governance was structured to centralize editorial control, enforce publishing approvals, and manage user permissions for site contributors.
Rollout followed a phased, site-level approach with configuration-led governance to manage content lifecycle and analytics instrumentation for ongoing experience oversight. The implementation centers on web experience architecture and operationalizing Customer Experience using Adobe Experience Cloud.
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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NICS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, NICS implemented Atlassian Jira Service Desk for IT Service Management. The deployment surfaced Atlassian Jira Service Desk as a customer facing service portal on NICS's website at nisc.coop, enabling cooperative members to submit requests and track tickets through the public site. The implementation was scoped to support member services and internal IT operations, aligning the application to both external support intake and internal incident workflows.
Atlassian Jira Service Desk was configured with standard IT Service Management capabilities, including request management, incident handling, a self service portal, linked knowledge base access, SLA definitions, queueing, and automation rules to route and prioritize work. Configuration work centered on defining request types, workflow states, role based queues, notification rules, and SLA targets to enforce response and resolution paths. The deployment used category aligned forms and workflow transitions to capture member specific data and accelerate triage.
No explicit integrations with other systems were specified in the source, the record indicates the service desk was embedded on the website as the primary intake channel. Operational coverage emphasized member support across the United States and internal IT teams, with the portal functioning as the centralized intake and tracking system. Governance was organized around centralized ticket management, SLA monitoring, and controlled workflow change processes to maintain support consistency and operational traceability.
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NICS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ActiveCampaign | Legacy | Postmark | Transactional Email | PaaS | n/a | 2020 | 2020 |
In 2020, NICS implemented Postmark on its public website to handle Transactional Email for website-triggered messaging. NICS uses Postmark for Transactional Email to centralize delivery of transactional communications originating from its web properties and associated customer touch points.
The deployment leverages category-aligned capabilities common to Postmark, including templated message delivery, API or SMTP-based outbound routing, and event-level delivery tracking and webhooks for auditability and monitoring. Configuration focused on template management and delivery controls to separate transactional content from bulk marketing email, aligning with standard Transactional Email workflows.
Operational coverage is scoped to the website channel and adjacent customer-facing flows, positioning Postmark as the primary system for automated confirmations, notifications, and system-generated messages sent from the site. Implementation impacts include developer integration work within the website codebase and ongoing template governance by product or support teams.
Governance and operational practices emphasize centralized template ownership and delivery monitoring to maintain message consistency and deliverability, with Postmark providing the transactional email delivery layer integrated into NICS web operations. The configuration and monitoring approach aligns with Transactional Email best practices for reliability and traceability of site-triggered communications.
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Transactional Email | PaaS |
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2020 | 2020 |
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NICS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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NICS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at NICS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NICS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NICS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NICS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD NICS Technographics
NICS is a Professional Services organization based in United States,
with around 1300 employees and annual revenues of $230.0 million.
NICS operates a diverse technology stack with applications such as
Adobe Experience Cloud, Atlassian Jira Service Desk and Postmark,
covering areas like Customer Experience, IT Service Management and Transactional Email.
NICS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, Atlassian and ActiveCampaign.
NICS recently adopted applications including
Help Scout in 2021, Salesforce Pardot in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NICS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NICS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NICS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.