NJ 2-1-1
Parsippany-Troy Hills,
Parsippany-Troy Hills, 7054, NJ,
United States
Parsippany-Troy Hills, 7054, NJ,
United States
1 877-652-1148
Professional Services
NJ 2-1-1 Technographics
NJ 2-1-1 Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NJ 2-1-1 and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 NJ 2-1-1 employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NJ 2-1-1 has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, Five9 Cloud for Call Center in 2015, New Relic APM for Application Performance Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NJ 2-1-1 is running and its propensity to invest more and deepen its relationship with Google , Five9 , Invoca or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NJ 2-1-1 revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NJ 2-1-1 intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NJ 2-1-1 Tech Stack and Enterprise Applications
NJ 2-1-1 Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, NJ 2-1-1 implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment provided organization-wide hosted email, calendaring, real-time document collaboration and cloud storage for a 30-person professional services staff in the United States.
Google Workspace (Formerly Google G-Suite) configuration focused on Gmail for domain email hosting, Google Calendar for shared scheduling, Google Drive and Docs for collaborative document creation, and administration through the Google Admin console. Core functional modules included user provisioning, group and distribution list management, file sharing permissions and mobile access controls to support distributed and field-based workflows.
NJ 2-1-1's public site indicated use of Google Apps for Business, reflecting domain-managed mail and externally visible hosted collaboration services. Governance concentrated on the Google Workspace administration model, consolidating account management and access policies within the Admin console to streamline collaboration workflows across the organization.
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NJ 2-1-1 CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, NJ 2-1-1 implemented Five9 Cloud to support its Call Center operations. The organization procured Five9 Cloud directly from the vendor and deployed it as a cloud-hosted telephony platform for its contact center and call-taking staff. The deployment used a vendor-hosted architecture to centralize call routing, agent desktops, and cloud telephony services. Implementation scope was aligned to the organizations compact operational footprint and focused on inbound citizen assistance workflows.
Configuration work included automatic call distribution, interactive voice response, computer telephony integration, cloud-based call recording, and agent dashboard and reporting modules, all configured for queue management, agent profiles, and schedule-driven routing. Governance emphasized role-based agent permissions, scripted call-taking workflows, and administrative configuration of routing and escalation rules. Training and operational rollout were managed internally with vendor support following direct procurement from the vendor. Five9 Cloud served as the central platform for call handling and reporting across NJ 2-1-1s contact center.
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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NJ 2-1-1 ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2013 | 2013 |
In 2013, NJ 2-1-1 deployed New Relic APM to instrument and monitor its public website. New Relic APM is used as an Application Performance Management solution to capture application throughput, response time distributions, error rates, and transaction traces for the organization’s web application and supporting services. The implementation is scoped to the public-facing website and backend web processes that deliver online resource lookup and referral services.
The deployment uses New Relic APM agents to instrument server-side application processes, with configured performance dashboards, transaction tracing, error analytics, and alerting policies to surface regressions and slow transactions. Configuration emphasis is on lightweight agent rollout, dashboard-driven visibility, and alert thresholds aligned to web availability and responsiveness. The New Relic APM instance provides centralized telemetry and diagnostic context for application owners and web operations.
Operational ownership is centered on IT and web operations teams, who use New Relic APM for incident triage, root cause analysis, and monitoring of ongoing site reliability. Governance is organized around alert-driven workflows and dashboard reviews to prioritize fixes and operational response. The implementation reflects a focused Application Performance Management approach for a small professional services organization managing a public service website.
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NJ 2-1-1 PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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NJ 2-1-1 IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at NJ 2-1-1
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by NJ 2-1-1 Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NJ 2-1-1 IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NJ 2-1-1 digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD NJ 2-1-1 Technographics
NJ 2-1-1 is a Professional Services organization based in United States,
with around 30 employees and annual revenues of $3.0 million.
NJ 2-1-1 operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Five9 Cloud and New Relic APM,
covering areas like Collaboration, Call Center and Application Performance Management.
NJ 2-1-1 has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Five9 and New Relic.
NJ 2-1-1 recently adopted applications including
Xandr Invest (ex AppNexus DSP) in 2021, The Trade Desk in 2021 and Ntirety in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NJ 2-1-1’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NJ 2-1-1’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NJ 2-1-1 technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.