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Norfolk Southern

650 West Peachtree Street NW,
Atlanta, 30308-1925, GA,
United States

https://www.norfolksouthern.com/

1 855-667-3655

Transportation

Norfolk Southern Technographics

Norfolk Southern Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Norfolk Southern and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19600 Norfolk Southern employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Norfolk Southern has purchased the following applications: eRailSafe for BackGround Screening in 2008, Wolters Kluwer Passport for Legal Practice Management in 2003, Olark Live Chat for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Norfolk Southern is running and its propensity to invest more and deepen its relationship with eRailSafe , Wolters Kluwer , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Norfolk Southern revenues, which have grown to $12.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Norfolk Southern intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Norfolk Southern Data, Technology Stack, and Enterprise Applications

HCM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
eRailSafe	Legacy	eRailSafe	BackGround Screening	HCM	n/a	2008	2008	In 2008, Norfolk Southern implemented eRailSafe to enforce contractor background screening, training, and access control across its supplier programs in the United States. Norfolk Southern publishes eRailSafe materials within its supplier resources and references the eRailSafe program in supplier policies to establish mandatory compliance expectations for contractors and vendors. The deployment leverages eRailSafe screening and badging modules inferred from supplier downloads and program documentation, aligning with standard BackGround Screening functional workflows such as identity verification, criminal background checks, and contractor badging lifecycle management. eRailSafe is used as the primary BackGround Screening application to manage pre-qualification and ongoing screening requirements for external contractors working on Norfolk Southern sites. Operational coverage centers on supplier management and HR safety processes in the U.S., with the program embedded in supplier onboarding, contractor training, and site access approval workflows. The implementation aligns screening outputs with access control and badging workflows at supplier sites without specifying named access control vendors, ensuring that clearance and training status are prerequisites for physical site access. Governance is enforced through published supplier policies and contractual requirements, requiring suppliers to comply with eRailSafe screening and training as part of onboarding and ongoing work authorization. The configuration emphasis is on consistent screening criteria, documented training completion, and badging controls tied to supplier and HR safety process ownership.

ERP Services and Operations

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Wolters Kluwer	Legacy	Wolters Kluwer Passport	Legal Practice Management	ERP Services and Operations	n/a	2003	2003

AI-Powered Application

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
Olark	Legacy	Olark Live Chat	Chatbots and Conversational AI	AI-Powered Application	n/a	2024	2024

Blockchain

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Blockchain Platform	Blockchain		2024	2024

Collaboration

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Collaboration	Collaboration		2022	2022

Content Management

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Digital Asset Management	Content Management		2017	2017

CRM

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Customer Analytics	CRM		2023	2023
			Customer Analytics	CRM		2024	2024
			Customer Experience	CRM		2024	2024
			Marketing Analytics	CRM		2024	2024
			Marketing Analytics	CRM		2024	2024
			Marketing Analytics	CRM		2024	2024
			Marketing Automation	CRM		2024	2024
			Marketing Automation	CRM		2024	2024
			Tag Management	CRM		2017	2017
			Tag Management	CRM		2023	2023

PaaS

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Electronic Data Interchange (EDI)	PaaS		2016	2016

IaaS

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Content Delivery Network	IaaS		2023	2023
			Network Management and Monitoring	IaaS		2016	2016

CyberSecurity

Vendor	Previous System	Application	Category	Market	VAR/SI	When	Live	Insight
			Identity and Access Management (IAM)	CyberSecurity		2024	2024
			Secure Email Gateways (SEGs)	CyberSecurity		2023	2023

IT Decision Makers and Key Stakeholders at Norfolk Southern

First Name	Last Name	Title	Function	Department	Email	Phone
No data found

Show All Contacts

Apps Being Evaluated by Norfolk Southern Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

FAQ - APPS RUN THE WORLD Norfolk Southern Technographics

Norfolk Southern is a Transportation organization based in United States, with around 19600 employees and annual revenues of $12.12 billion.

Norfolk Southern operates a diverse technology stack with applications such as eRailSafe, Wolters Kluwer Passport and Olark Live Chat, covering areas like BackGround Screening, Legal Practice Management and Chatbots and Conversational AI.

Norfolk Southern has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as eRailSafe, Wolters Kluwer and Olark.

Norfolk Southern recently adopted applications including Olark Live Chat in 2024, 123Carbon Platform in 2024 and Acoustic Analytics (formerly IBM Tealeaf) in 2024, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Norfolk Southern’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Norfolk Southern’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Norfolk Southern technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.