Norfolk Southern
650 West Peachtree Street NW,
Atlanta, 30308-1925, GA,
United States
Atlanta, 30308-1925, GA,
United States
1 855-667-3655
Transportation
Norfolk Southern Technographics
Norfolk Southern Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Norfolk Southern and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19600 Norfolk Southern employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Norfolk Southern has purchased the following applications: eRailSafe for BackGround Screening in 2008, Wolters Kluwer Passport for Legal Practice Management in 2003, Olark Live Chat for Chatbots and Conversational AI in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Norfolk Southern is running and its propensity to invest more and deepen its relationship with eRailSafe , Wolters Kluwer , Olark or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Norfolk Southern revenues, which have grown to $12.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Norfolk Southern intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Norfolk Southern Tech Stack and Enterprise Applications
Norfolk Southern HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eRailSafe | Legacy | eRailSafe | BackGround Screening | HCM | n/a | 2008 | 2008 |
In 2008, Norfolk Southern implemented eRailSafe to enforce contractor background screening, training, and access control across its supplier programs in the United States. Norfolk Southern publishes eRailSafe materials within its supplier resources and references the eRailSafe program in supplier policies to establish mandatory compliance expectations for contractors and vendors.
The deployment leverages eRailSafe screening and badging modules inferred from supplier downloads and program documentation, aligning with standard BackGround Screening functional workflows such as identity verification, criminal background checks, and contractor badging lifecycle management. eRailSafe is used as the primary BackGround Screening application to manage pre-qualification and ongoing screening requirements for external contractors working on Norfolk Southern sites.
Operational coverage centers on supplier management and HR safety processes in the U.S., with the program embedded in supplier onboarding, contractor training, and site access approval workflows. The implementation aligns screening outputs with access control and badging workflows at supplier sites without specifying named access control vendors, ensuring that clearance and training status are prerequisites for physical site access.
Governance is enforced through published supplier policies and contractual requirements, requiring suppliers to comply with eRailSafe screening and training as part of onboarding and ongoing work authorization. The configuration emphasis is on consistent screening criteria, documented training completion, and badging controls tied to supplier and HR safety process ownership.
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Norfolk Southern ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wolters Kluwer | Legacy | Wolters Kluwer Passport | Legal Practice Management | ERP Services and Operations | n/a | 2003 | 2003 |
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Norfolk Southern AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
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Norfolk Southern Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2024 | 2024 |
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Norfolk Southern Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2022 | 2022 |
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Norfolk Southern Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Norfolk Southern CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2023 | 2023 |
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Customer Analytics | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2023 | 2023 |
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Norfolk Southern PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Electronic Data Interchange (EDI) | PaaS |
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2016 | 2016 |
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Norfolk Southern IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Network Management and Monitoring | IaaS |
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2016 | 2016 |
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Norfolk Southern CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Norfolk Southern
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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VP Information Technology & CIO | VP | IT | |
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Director Transformation Program Office | Director | Finance | |
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Director Network Controls and Optimization - Merchandise/Intermodal | Director | IT | |
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General Manager Network Operations | Manager | IT | |
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Vice President Network Operations | VP | IT | |
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Assistant to Vice President Network Operations | VP | IT | |
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Assistant Vice President Network Planning | VP | IT | |
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Senior Director, Head of Legal Operations | Director | Operations | |
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Executive Vice President Corporate Affairs and Chief Legal Officer | CXO | Operations | |
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General Counsel - Environmental, Risk Management, Legal Claims, & Legal Operations at NS | Director | Operations | |
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General Counsel, Markets and Regulation | CXO | Operations | |
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Assistant Deputy General Counsel - Corporate | Director | Operations | |
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Sr. Deputy General Counsel | Director | Operations | |
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Apps Being Evaluated by Norfolk Southern Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Norfolk Southern IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Norfolk Southern digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Norfolk Southern Technographics
Norfolk Southern is a Transportation organization based in United States,
with around 19600 employees and annual revenues of $12.12 billion.
Norfolk Southern operates a diverse technology stack with applications such as
eRailSafe, Wolters Kluwer Passport and Olark Live Chat,
covering areas like BackGround Screening, Legal Practice Management and Chatbots and Conversational AI.
Norfolk Southern has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as eRailSafe, Wolters Kluwer and Olark.
Norfolk Southern recently adopted applications including
Olark Live Chat in 2024, 123Carbon Platform in 2024 and Acoustic Analytics (formerly IBM Tealeaf) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Norfolk Southern’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Norfolk Southern’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Norfolk Southern technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.