Plano, 75093, TX,
United States
Normandy Homes Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Normandy Homes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 180 Normandy Homes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Normandy Homes has purchased the following applications: iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2020, Hyphen BuildPro for Construction ERP in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Normandy Homes is running and its propensity to invest more and deepen its relationship with iCIMS , Hyphen Solutions , Constellation Software Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Normandy Homes revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Normandy Homes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Legacy | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hyphen Solutions | Legacy | Hyphen BuildPro | Construction ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Normandy Homes deployed Hyphen BuildPro as its Construction ERP to centralize warranty, service and field operations across CB JENI and Normandy Homes Communities. The rollout aligned with the Customer Service Department and a field-based Community Warranty Manager role, establishing Hyphen BuildPro as the operational system for managing homeowner-facing warranty work and contractor coordination.
Hyphen BuildPro was configured to support warranty ticketing and service request lifecycle management, field inspections and quality assurance workflows, scheduling and appointment communications, and vendor and trade accountability. The configuration also encompassed budget tracking, issuance of EPO requests, and weekly vendor invoice review and sign-off processes, reflecting the job-level responsibilities for controlling ticket volume and managing vendor back charges.
Operational coverage emphasized mobile and tablet-enabled field capture, in-person homeowner assessments and inspections, and a single point of liaison between builders, subcontractors and homeowners. The system supported filing and archiving of closed tickets to support accounting and bonus calculations, and it was used by the Customer Service Manager and Community Warranty Manager to coordinate repairs, communicate scheduled appointments, and follow up on completion and quality assurance checks.
Governance and process controls were formalized around the Community Warranty Manager authority to make independent decisions regarding warranty accountability and vendor performance, manage budgets within assigned authority, and enforce workflow protocols for repair scheduling and completion. Workflows emphasized vendor accountability, documented inspection outcomes, and standardized ticket closure rules to ensure consistency across field sites and to support internal accounting and bonus processes.
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Construction ERP | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Construction CRM | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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