North Bay Cadillac
720 Northern Blvd,
Great Neck, 11021, NY,
United States
Great Neck, 11021, NY,
United States
1 516-466-6200
Automotive
North Bay Cadillac Technographics
North Bay Cadillac Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by North Bay Cadillac and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 North Bay Cadillac employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that North Bay Cadillac has purchased the following applications: CDK Lightspeed EVO for Dealership Management in 2019, ActivEngage for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems North Bay Cadillac is running and its propensity to invest more and deepen its relationship with CDK Global , Tekion Corp , RouteOne or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing North Bay Cadillac revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for North Bay Cadillac intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
North Bay Cadillac Tech Stack and Enterprise Applications
North Bay Cadillac ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Reynolds and Reynolds DMS | CDK Lightspeed EVO | Dealership Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 North Bay Cadillac implemented CDK Lightspeed EVO as its Dealership Management platform, replacing Reynolds and Reynolds DMS. The project targeted the dealership service and parts center for a single‑site, 50 employee operation in the United States and established CDK Lightspeed EVO as the system of record for repair order and service workflow management.
The implementation configured CDK Lightspeed EVO to run an ADP and CDK service CRM CONTROL Dashboard focused on repair order lifecycle controls. Functional capabilities implemented include inspection status tracking, parts estimates, pending approvals, pending repairs, visibility into repairs being performed, and formal repair order review for proper invoicing. CDK Lightspeed EVO was used to centralize work‑in‑progress visibility and standardize service advisor and technician handoffs within the service bay.
Integrations emphasized surfaced repair order status and estimate data into the ADP and CDK service CRM CONTROL Dashboard to drive operational visibility across service and parts roles. Operational coverage included service advisors, parts personnel, warranty administrators, and shop operations, with the dashboard used as the primary interface for monitoring open and pending repair orders.
Governance changes focused on formalizing repair order review and creating a submission gate prior to processing warranty repair claims. The implementation mandated review for proper invoicing and required remediation of operational issues on repair orders before warranty claim processing, embedding control points into the service workflow and clarifying accountability for invoicing, parts charging, and warranty readiness.
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Dealership Management | ERP Services and Operations |
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2024 | 2024 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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North Bay Cadillac AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ActivEngage | Legacy | ActivEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 North Bay Cadillac deployed ActivEngage on its public website to provide conversational customer engagement and lead capture. ActivEngage is the application implemented, categorized as Chatbots and Conversational AI, delivered as an embedded web chat widget across vehicle detail, contact, and service pages, enabling conversational intake and automated pre qualification flows consistent with chat and conversational AI functionality.
Configuration centers on the ActivEngage web chat interface, with automated greeting rules and scripted intake flows for inquiries about sales, service appointments, and vehicle availability. Operational coverage is the dealership website and associated customer engagement processes, with chat handling routed to dealership sales and service staff and transcripts retained for follow up, while governance aligns monitoring and escalation procedures with existing dealership customer response workflows.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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North Bay Cadillac Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, North Bay Cadillac implemented Microsoft 365 in the Collaboration category. Microsoft 365 was provisioned as a cloud-hosted collaboration and productivity platform for the 50-employee automotive dealership, intended to centralize communication and document workflows across the organization.
The deployment focuses on Collaboration capabilities within Microsoft 365, including cloud email, document storage and sharing, and real-time co-authoring across the dealer's sales, service and administrative functions. Administration is organized at the tenant level appropriate for a small business, with configuration centered on user provisioning, mailbox and document access controls, and a web-facing presence since Microsoft 365 is used on the company website. Governance follows small-firm patterns, relying on tenant-level policy and role-based access rather than large-scale enterprise orchestration, positioning Microsoft 365 Collaboration as the primary productivity layer for North Bay Cadillac.
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North Bay Cadillac eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2020 | 2020 |
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North Bay Cadillac CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Automotive Dealership CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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North Bay Cadillac TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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North Bay Cadillac IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at North Bay Cadillac
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by North Bay Cadillac Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from North Bay Cadillac IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the North Bay Cadillac digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD North Bay Cadillac Technographics
North Bay Cadillac is a Automotive organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
North Bay Cadillac operates a diverse technology stack with applications such as
CDK Lightspeed EVO, ActivEngage and Microsoft 365,
covering areas like Dealership Management, Chatbots and Conversational AI and Collaboration.
North Bay Cadillac has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as CDK Global, ActivEngage and Microsoft.
North Bay Cadillac recently adopted applications including
Tekion Automotive Retail Cloud in 2024, RouteOne Credit Application in 2020 and Gubagoo ChatSmart in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of North Bay Cadillac’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates North Bay Cadillac’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete North Bay Cadillac technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.