North Yorkshire Council
Jesmond House, 31-33 Victoria Ave,
Harrogate, HG1 5QE,
United Kingdom
Harrogate, HG1 5QE,
United Kingdom
44 16 0978-0780
Government
North Yorkshire Council Technographics
North Yorkshire Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by North Yorkshire Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 703 North Yorkshire Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that North Yorkshire Council has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2013, Vivup for Benefits Administration in 2021, Mitel CX for Generative AI Platforms in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems North Yorkshire Council is running and its propensity to invest more and deepen its relationship with Oracle , RM Group , Vivup or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing North Yorkshire Council revenues, which have grown to $814.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for North Yorkshire Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
North Yorkshire Council Tech Stack and Enterprise Applications
North Yorkshire Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013 North Yorkshire Council implemented Oracle E-Business Suite Release 12 as its ERP Financial system. The deployment established Oracle E-Business Suite as the council's core financial application for managing public sector accounting and transactional finance operations.
The implementation centered on ERP Financial modules consistent with Oracle E-Business Suite, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and Purchasing. Configuration emphasized statutory accounting and budgetary control, with module-level workflows to support fund accounting and procurement invoice processing.
Operational scope covered council-wide finance and procurement teams across North Yorkshire Council, aligning the Oracle E-Business Suite application with ledger consolidation, supplier payment processing, revenue collection, and asset management business functions. Governance was exercised through centralized finance processes, role-based access controls, and application-level approval workflows to meet public sector audit and compliance requirements.
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ERP Financial | ERP |
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2023 | 2023 |
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North Yorkshire Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vivup | Legacy | Vivup | Benefits Administration | HCM | n/a | 2021 | 2021 |
In 2021 North Yorkshire Council deployed Vivup as its employee-facing Benefits Administration application, provisioning an online benefits portal accessible via the council website. Vivup is implemented as the council’s central benefits platform for staff, providing a web sign-in gateway at https://northyorks.vivup.co.uk that consolidates benefit enrollment and employee self-service access for the council’s approximately 703 employees.
The implementation centers on typical Benefits Administration capabilities, including a benefits catalog, member sign-in and account management, and communications workflows for staff engagement and enrollment activities. Operational ownership is positioned with HR and benefits teams, with the platform configured for web delivery through the council site, and the deployment scope focused on staff-facing benefits administration and ongoing HR process coordination.
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Core HR | HCM |
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2020 | 2020 |
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North Yorkshire Council AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mitel | Legacy | Mitel CX | Generative AI Platforms | AI Development | n/a | 2022 | 2022 |
In 2022 North Yorkshire Council implemented Mitel CX for its public services IT service desk. The deployment placed Mitel CX in the Generative AI Platforms category to provide a virtual agent for routine IT queries and employee and citizen self service.
The implementation used a Mitel contact center configuration with a Dialogflow based virtual agent to surface automated responses and orchestrate escalations. Dialogflow provided natural language understanding while Mitel CX managed routing and agent handoff, and the solution was configured for rapid time to value, becoming functional in weeks.
Integration was explicitly implemented with Google Dialogflow to enable automated intent handling and escalation to human agents within the council IT support workflow. Operational coverage centered on the IT service desk and public services channels, supporting employees and citizens across North Yorkshire Council.
Governance and rollout emphasized rapid provisioning and a staged handoff process so human agents received complex cases escalated by the virtual agent. The case study reports the chatbot enabled 24/7 self service and freed staff to focus on higher value tickets, with Mitel's Dialogflow integration documented as the virtual agent technology.
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North Yorkshire Council Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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North Yorkshire Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics, Marketing Automation | CRM |
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2017 | 2017 |
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North Yorkshire Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2021 | 2021 |
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North Yorkshire Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at North Yorkshire Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by North Yorkshire Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from North Yorkshire Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the North Yorkshire Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD North Yorkshire Council Technographics
North Yorkshire Council is a Government organization based in United Kingdom,
with around 703 employees and annual revenues of $814.0 million.
North Yorkshire Council operates a diverse technology stack with applications such as
Oracle E-Business Suite, Vivup and Mitel CX,
covering areas like ERP Financial, Benefits Administration and Generative AI Platforms.
North Yorkshire Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Vivup and Mitel.
North Yorkshire Council recently adopted applications including
RM Accounts in 2023, Mitel CX in 2022 and Vivup in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of North Yorkshire Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates North Yorkshire Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete North Yorkshire Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.