NorthWestern Energy Group
3010 West 69th Street,
Sioux Falls, 57108, SD,
United States
Sioux Falls, 57108, SD,
United States
1 605-978-2900
Utilities
NorthWestern Energy Group Technographics
NorthWestern Energy Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NorthWestern Energy Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1573 NorthWestern Energy Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NorthWestern Energy Group has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2005, Conduent Benefits Administration (OEM Mercer Darwin Benefits) for Benefits Administration in 2016, Itron OpenWay Riva for Utilities Distribution Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NorthWestern Energy Group is running and its propensity to invest more and deepen its relationship with Serrala , Paymentus , Conduent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NorthWestern Energy Group revenues, which have grown to $1.42 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NorthWestern Energy Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NorthWestern Energy Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP Financial Management | n/a | 2005 | 2005 |
In 2005 NorthWestern Energy Group implemented Serrala FinanceSuite Accounts Payable as an AP Automation solution to centralize invoice workflow and regulatory reporting. The deployment linked Serrala FinanceSuite Accounts Payable into an existing automation landscape that included Dolphin Workflow and SAP, with the explicit objective of automating invoice routing and control for the companys Accounts Payable organization.
The implementation emphasized workflow orchestration and reporting, with Serrala FinanceSuite Accounts Payable configured to manage approval routing, exception handling, and status tracking consistent with AP Automation functional patterns. Project work included building several reports tied to the Dolphin Workflow system to surface approval histories, bottlenecks, and audit trails for finance users.
Integrations were a core element of the architecture, the Serrala FinanceSuite Accounts Payable instance integrated with SAP for posting and payment reconciliation and with Dolphin Workflow for routed approvals and process automation. Operational coverage focused on Accounts Payable and broader finance teams within NorthWestern Energy Group in the United States, supporting statutory reporting needs and day to day payables operations.
Governance and compliance were enforced through documented process changes, the project researched and followed all laws relating to Accounts Payable including Unclaimed Property reporting and 1099 reporting, and configured reporting and workflow controls to support those obligations. Ongoing configuration and reporting maintenance were part of the solution scope to ensure continued adherence to AP controls and regulatory requirements.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Conduent | Legacy | Conduent Benefits Administration (OEM Mercer Darwin Benefits) | Benefits Administration | HCM | n/a | 2016 | 2016 |
In 2016 NorthWestern Energy Group implemented Conduent Benefits Administration (OEM Mercer Darwin Benefits) to centralize Benefits Administration for its US employee population. The deployment positioned Conduent Benefits Administration as the primary system for benefits enrollment and ongoing eligibility management across the company.
Conduent Benefits Administration was configured to support core benefits workflows including plan configuration, open enrollment automation, life event processing, employee self service enrollment, and standard reporting for benefits operations. Configuration work emphasized eligibility rules, benefit tiering, and carrier file management consistent with typical Benefits Administration capabilities.
Operational scope centered on HR and benefits teams across NorthWestern Energy Group in the United States, with the system serving benefits administration, enrollment coordination, and benefits operations functions. The deployment incorporated category-aligned interfaces to payroll and HRIS workflows and allowed for electronic carrier connectivity and feeds as part of benefits lifecycle management.
Governance centered on HR benefits ownership for plan maintenance, change control for benefits configuration, and defined workflows for enrollment and life event adjudication. Testing and cutover planning supported continuity of benefits administration processes during the rollout.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Itron | Legacy | Itron OpenWay Riva | Utilities Distribution Management | ERP Services and Operations | n/a | 2018 | 2019 |
In 2018, NorthWestern Energy Group implemented Itron OpenWay Riva to modernize electric and gas operations in South Dakota and Nebraska. Itron OpenWay Riva, in the Utilities Distribution Management category, was contracted to improve grid visibility, reduce operating costs, and enhance customer service as stated in the announcement.
The implementation centered on category aligned capabilities typical of Itron OpenWay Riva, including advanced metering infrastructure orchestration, meter data management, and grid edge device management. Module usage such as AMI meter deployments and meter data management are not explicitly detailed in the announcement, but those capabilities are consistent with the scope and expected outcomes of the OpenWay Riva rollout.
Operational coverage emphasized electric and gas distribution functions, with primary business functions impacted being distribution operations, field operations, and customer service. Integrations focused on device communications and head end metering networks typical of Utilities Distribution Management deployments, enabling near real time meter telemetry and fault detection workflows.
Governance and rollout planning required cross functional coordination among operations, customer service, and IT to establish meter data governance, data flows, and operational processes for improved grid visibility. The contract signed in 2018 framed the modernization effort across South Dakota and Nebraska and specified reduction of operating costs and improvement of customer service and grid visibility as the program objectives.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Digital Workspace | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at NorthWestern Energy Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by NorthWestern Energy Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NorthWestern Energy Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NorthWestern Energy Group digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD NorthWestern Energy Group Technographics
NorthWestern Energy Group is a Utilities organization based in United States,
with around 1573 employees and annual revenues of $1.42 billion.
NorthWestern Energy Group operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, Conduent Benefits Administration (OEM Mercer Darwin Benefits) and Itron OpenWay Riva,
covering areas like AP Automation, Benefits Administration and Utilities Distribution Management.
NorthWestern Energy Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, Conduent and Itron.
NorthWestern Energy Group recently adopted applications including
Nasdaq ESG in 2022, Paymentus Payveris in 2020 and Itron OpenWay Riva in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NorthWestern Energy Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NorthWestern Energy Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NorthWestern Energy Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.