NYC Department of Information Technology & Telecommunications
2 MetroTech Center,
Brooklyn, 11201, NY,
United States
Brooklyn, 11201, NY,
United States
1 212-639-9675
Government
NYC Department of Information Technology & Telecommunications Technographics
NYC Department of Information Technology & Telecommunications Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NYC Department of Information Technology & Telecommunications and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 NYC Department of Information Technology & Telecommunications employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NYC Department of Information Technology & Telecommunications has purchased the following applications: Microsoft 365 for Collaboration in 2017, OpenText TeamSite for Web Content Management in 2013, Wufoo Forms for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NYC Department of Information Technology & Telecommunications is running and its propensity to invest more and deepen its relationship with Microsoft , Google , OpenText or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NYC Department of Information Technology & Telecommunications revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NYC Department of Information Technology & Telecommunications intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NYC Department of Information Technology & Telecommunications Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, NYC Department of Information Technology & Telecommunications deployed Microsoft 365 as its primary Collaboration platform. The agency of roughly 1,200 employees is using Microsoft 365 on their website and via a central cloud tenant to support agency-wide communication and content workflows.
The Microsoft 365 implementation includes core Collaboration capabilities such as Exchange Online for enterprise email, SharePoint Online for intranet and content management, OneDrive for personal file storage, Microsoft Teams for messaging and meetings, and the Office productivity suite for document authoring. Configurations emphasize role-based access to collaboration spaces, shared document libraries for program teams, and channel-based communications to support cross-functional operations.
Operational coverage is agency-wide with administrative controls centralized in a single tenant, and integration points tied to the agency identity and authentication services to enable single sign-on and centralized user provisioning. The deployment supports departmental collaboration, communications, and content publishing workflows that surface in the public site and internal intranet.
Governance frameworks implemented alongside Microsoft 365 focused on tenant administration, information classification and content governance policies, and staged user onboarding and training to align operational workflows with Collaboration platform capabilities.
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText TeamSite | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, the NYC Department of Information Technology & Telecommunications deployed OpenText TeamSite to manage content on its public website. NYC Department of Information Technology & Telecommunications OpenText TeamSite Web Content Management is applied to the NYC.gov web presence to support centralized editorial publishing and municipal web content operations.
The implementation centers on core Web Content Management capabilities, including structured content authoring, template-driven page composition, staged publishing with version control, and workflow-based editorial approvals. OpenText TeamSite was configured to provide role-based authoring, content staging and preview, and automated publishing pipelines consistent with enterprise web content management practices.
Operational coverage is focused on the department website and public-facing municipal content, supporting communications, service information pages, and departmental microsites. Governance for the OpenText TeamSite deployment emphasizes editorial workflow, permission models, and scheduled publishing to coordinate multiple content owners across city agencies.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wufoo | Legacy | Wufoo Forms | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, the NYC Department of Information Technology & Telecommunications deployed Wufoo Forms as a Customer Experience solution on its public website. Wufoo Forms was embedded into municipal web pages to provide structured online form capture for citizen-facing interactions and internal data intake, with the implementation focused on hosted form delivery and centralized form management tied to the agency site.
The deployment leveraged the Wufoo Forms application’s core capabilities including visual form building, field validation, conditional logic, and data export as the primary functional modules. Forms were provisioned through a centralized account to enable template reuse and consistent form behavior across pages, and integration patterns aligned to Customer Experience workflows relied on embedded form delivery and standard data export or webhook endpoints for downstream processing. Governance and operational control were retained by the agency web operations team, which managed form versions, access controls, and publishing cadence to maintain a consistent user experience on the NYC.gov domain.
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Marketing Analytics | CRM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at NYC Department of Information Technology & Telecommunications
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NYC Department of Information Technology & Telecommunications Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NYC Department of Information Technology & Telecommunications IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NYC Department of Information Technology & Telecommunications digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD NYC Department of Information Technology & Telecommunications Technographics
NYC Department of Information Technology & Telecommunications is a Government organization based in United States,
with around 1200 employees and annual revenues of $200.0 million.
NYC Department of Information Technology & Telecommunications operates a diverse technology stack with applications such as
Microsoft 365, OpenText TeamSite and Wufoo Forms,
covering areas like Collaboration, Web Content Management and Customer Experience.
NYC Department of Information Technology & Telecommunications has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, OpenText and Wufoo.
NYC Department of Information Technology & Telecommunications recently adopted applications including
Google Workspace (Formerly Google G-Suite) in 2020, Akamai mPulse in 2020 and Cisco Secure Email (formerly Email Security Appliance) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NYC Department of Information Technology & Telecommunications’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NYC Department of Information Technology & Telecommunications’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NYC Department of Information Technology & Telecommunications technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.