Office Retail Group Ltd.
Classic House, Martha's Buildings, 180 Old Street,
London, EC1V 0BX,
United Kingdom
London, EC1V 0BX,
United Kingdom
44 33 0100-1906
Retail
Office Retail Group Ltd. Technographics
Office Retail Group Ltd. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Office Retail Group Ltd. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1552 Office Retail Group Ltd. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Office Retail Group Ltd. has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Amplience for Content Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Office Retail Group Ltd. is running and its propensity to invest more and deepen its relationship with Zendesk , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Office Retail Group Ltd. revenues, which have grown to $282.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Office Retail Group Ltd. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Office Retail Group Ltd. Tech Stack and Enterprise Applications
Office Retail Group Ltd. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Office Retail Group Ltd. deployed Zendesk Chat on its public website. Zendesk Chat in the Chatbots and Conversational AI category was provisioned as the primary customer-facing live chat channel to support online shopping inquiries and post-purchase assistance on the Office website.
The implementation centered on the web chat widget, real-time agent interface, proactive chat triggers, conversational routing, and transcript capture to preserve session context. Configuration emphasized canned responses and agent queuing to align with customer service and e-commerce support workflows, with operational ownership placed with the customer service function and website operations.
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Office Retail Group Ltd. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Office Retail Group Ltd. deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The implementation supports approximately 1,552 employees and is anchored in the United Kingdom corporate and retail operations.
Google Workspace (Formerly Google G-Suite) configuration centers on core collaboration services, including Gmail, Google Drive, Docs, Sheets, Slides, Calendar and Meet, managed through the Admin console for identity and access control. The deployment leverages shared drives and group-based permissions to enable document collaboration, real-time editing, calendaring and internal communications workflows.
The implementation is observable on Office Retail Group Ltd.'s public web presence, indicating integration points for corporate email routing and externally facing contact channels. Operational coverage includes corporate functions such as merchandising, marketing, HR and customer service, and extends to store operations where centralized collaboration and document sharing are required.
Governance relies on Google Workspace administrative controls for user provisioning, group management and sharing policy configuration, aligning collaboration policy with organizational roles and departmental boundaries. The rollout uses centralized admin oversight, role-based access controls and document lifecycle practices consistent with the Collaboration application category.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Office Retail Group Ltd. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amplience | Legacy | Amplience | Content Management | Content Management | n/a | 2018 | 2018 |
In 2018, Office Retail Group Ltd. implemented Amplience as its Content Management solution on its website. Amplience provides a centralized content platform that Office uses to author, manage and deliver web content for the ecommerce storefront on office.co.uk.
The implementation emphasizes content authoring and rich digital asset management, with structured content models and templates to support product pages and campaign pages. Amplience is configured to provide staging and preview environments, editorial versioning and scheduled publishing to align marketing and merchandising calendars.
Technically the deployment leverages Amplience content delivery capabilities to decouple content management from the storefront presentation, enabling headless content delivery to the website front end. Operational ownership sits with web operations, marketing and merchandising teams in the United Kingdom, using Amplience APIs and content models to populate product and promotional experiences.
Governance was formalized around content workflows, editorial approvals and release scheduling, with content staging used to validate pages prior to push to production. The narrative is centered on Amplience as the Content Management platform driving website content creation and delivery for Office Retail Group Ltd.
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Office Retail Group Ltd. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2012 | 2012 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Office Retail Group Ltd. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Office Retail Group Ltd. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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Office Retail Group Ltd. TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Office Retail Group Ltd. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Office Retail Group Ltd. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Office Retail Group Ltd. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Office Retail Group Ltd.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Head of Finance | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Operations Manager | Manager | Finance | |
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Accounts Payable Manager | Manager | Finance | |
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Head of Finance | Director | Finance | |
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Accounts Payable Manager | Manager | Finance | |
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IT Manager | Manager | IT | |
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IT Director | Director | IT | |
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Head of Department / People & Culture | Director | HR | |
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Senior HR Manager | Manager | HR | |
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Director of Ecommerce & Customer Services | Director | Customer Service | |
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IT Manager, Business Applications | Manager | IT | |
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Ecommerce Operations Manager | Manager | Finance | |
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Ecommerce Manager | Manager | Finance | |
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Ecommerce Trading Optimisation Manager | Manager | Finance | |
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Director (Divisional) Information Tecnology and Supply Chain | Director | Supply Chain | |
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Apps Being Evaluated by Office Retail Group Ltd. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Office Retail Group Ltd. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Office Retail Group Ltd. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Office Retail Group Ltd. Technographics
Office Retail Group Ltd. is a Retail organization based in United Kingdom,
with around 1552 employees and annual revenues of $282.0 million.
Office Retail Group Ltd. operates a diverse technology stack with applications such as
Zendesk Chat, Google Workspace (Formerly Google G-Suite) and Amplience,
covering areas like Chatbots and Conversational AI, Collaboration and Content Management.
Office Retail Group Ltd. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Google and Amplience.
Office Retail Group Ltd. recently adopted applications including
Microsoft 365 in 2021, CodeTwo Email Signatures in 2021 and Awin Affiliate Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Office Retail Group Ltd.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Office Retail Group Ltd.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Office Retail Group Ltd. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.