Darwin, 800, NT,
Australia
Ombudsman NT Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ombudsman NT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 350 Ombudsman NT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ombudsman NT has purchased the following applications: Resolve Enterprise for Case Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ombudsman NT is running and its propensity to invest more and deepen its relationship with Resolve Software Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ombudsman NT revenues, which have grown to $42.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ombudsman NT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Resolve Software Group | Legacy | Resolve Enterprise | Case Management | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, Ombudsman NT selected Resolve Enterprise to manage complaints and investigations under the Case Management category. The Northern Territory Ombudsman signed an agreement in 2011 to move off an outdated Lotus Notes case system, with a planned public launch of the new platform in early 2012.
The Resolve Enterprise implementation focused on core case intake and investigation workflows, explicitly covering complaints, police complaints and prisoner complaints. Resolve Enterprise was configured to provide electronic handling of case information, structured case records, document and evidence management, workflow routing for investigation stages, and enhanced reporting capabilities aligned with case management operations.
Operational scope covered the NT Ombudsman jurisdiction in Australia, consolidating complaint and investigation processes across the office. The rollout schedule targeted completion in time for the early 2012 launch, enabling centralized case records and more flexible reporting across business functions responsible for intake, investigations and statutory reporting.
Post-implementation outcomes cited in the engagement included improved reporting, greater flexibility in case handling, and a move to electronic handling of case information through Resolve Enterprise. These changes supported more consistent recordkeeping and streamlined investigation workflows within the Ombudsman NT Case Management environment.
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