AI Buyer Insights:

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● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Michelin, an e2open customer evaluated Oracle Transportation Management

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

Ombudsman Services
Location
Daresbury Park, 3300,
Warrington, WA4 4HS,
United Kingdom
Website
https://www.ombudsman-services.org/
Phone
44 33 0440-1624
Artw industry
Non Profit
Employee
Revenue

Ombudsman Services Technographics

Ombudsman Services Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Ombudsman Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Ombudsman Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Ombudsman Services has purchased the following applications: Mitrefinch Flexipay for Payroll in 2017, Soprano Ubisend Chatbot for Chatbots and Conversational AI in 2020, Microsoft Power BI for Analytics and BI in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Ombudsman Services is running and its propensity to invest more and deepen its relationship with Advance Systems , Soprano , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Ombudsman Services revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ombudsman Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Ombudsman Services Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Advance Systems Legacy Mitrefinch Flexipay Payroll HCM n/a 2017 2017
In 2017, Ombudsman Services implemented Mitrefinch Flexipay as its core Payroll application. A Payroll HR Data Consultant engagement ran from August 2017 to May 2018 based in Warrington, United Kingdom, focusing on improving payroll accuracy and aligning HR and payroll workflows. The implementation included configuration and data model work inside Mitrefinch Flexipay, with development of additional fields and automated routines. The team scoped, designed, and commenced payrolling of benefits in kind, and established P11d production processes, while also preparing Gender Pay Gap Reporting for 2017-2018 and 2018-2019, using VBA and macro development to increase process speed and accuracy. Operational integration concentrated on synchronizing HR and payroll data, integrating fields across Mitrefinch, the organization time management system TMS, and Mitrefinch Flexipay. Functional coverage spanned HR and payroll teams, with workstreams addressing time and attendance inputs, payroll calculation workflows, statutory reporting, and benefits accounting. Governance and rollout activities emphasized process redesign between HR and payroll and the introduction of automated data transformations using Excel macros and VBA. The consultant engagement documented scope, design and commencement milestones, and moved the organisation from manual reconciliations toward structured Payroll controls within Mitrefinch Flexipay.
Time and Attendance HCM 2017 2017
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Soprano Legacy Soprano Ubisend Chatbot Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
In 2020 Ombudsman Services implemented Soprano Ubisend Chatbot as a front-line intake channel to manage incoming consumer and business inquiries, a deployment aligned to the Chatbots and Conversational AI category. The organization routinely receives very lengthy free-text messages, often 500 to 1,000 words, and 70 percent of those messages are complaints, which created a high-volume triage challenge that the Soprano Ubisend Chatbot was configured to address. The implementation centered on a conversational triage module that prompts users to classify their submission as a complaint or a request for information and advice, converting open-ended narrative into structured intake fields. The Soprano Ubisend Chatbot uses conversation flows and intent classification to guide users through a decision tree and collect discrete data points, enabling subsequent handling steps to be determined from the chat session rather than from manual review of long messages. Operational scope covered Ombudsman Services intake and complaints handling workflows across its UK operations, impacting customer service and case intake teams by inserting the chatbot as the initial contact node. Governance changed the front-end intake process, establishing new handoff points where chat-collected data and classified intent are passed to human advisors for escalation or case creation, and defining conversational scripts and escalation triggers as part of intake policy. The Soprano Ubisend Chatbot tackles the triage directly by asking for complaint versus information status and by structuring user responses, this addresses the volume of narrative requests and standardizes the entry point for complaint handling and advisory functions. The narrative preserves the full application name Soprano Ubisend Chatbot and the Apps Category Chatbots and Conversational AI to reflect the implementation and its functional alignment.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Power BI Analytics and BI Analytics and BI n/a 2017 2017
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
PBX, VoiP and Phone Systems Collaboration 2015 2015
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Enterprise Content Management Content Management 2017 2017
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Call Center CRM 2020 2020
Customer Experience CRM 2019 2019
Marketing Analytics CRM 2012 2012
Marketing Automation CRM 2018 2018
Marketing Automation CRM 2019 2019
Sales Automation, CRM, Sales Engagement CRM 2017 2017
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2018 2018
Transactional Email PaaS 2018 2018
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2019 2019
Database Management IaaS 2017 2017
Digital Workspace IaaS 2014 2014
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2013 2013
IT Decision Makers and Key Stakeholders at Ombudsman Services
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Ombudsman Services Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Ombudsman Services Technographics

Ombudsman Services is a Non Profit organization based in United Kingdom, with around 400 employees and annual revenues of $30.0 million.

Ombudsman Services operates a diverse technology stack with applications such as Mitrefinch Flexipay, Soprano Ubisend Chatbot and Microsoft Power BI, covering areas like Payroll, Chatbots and Conversational AI and Analytics and BI.

Ombudsman Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Advance Systems, Soprano and Microsoft.

Ombudsman Services recently adopted applications including Soprano Ubisend Chatbot in 2020, Puzzel Contact Centre in 2020 and Atlassian Jira Service Desk in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Ombudsman Services’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Ombudsman Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Ombudsman Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.