Perth, 6000,
Australia
Ombudsman Western Australia Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ombudsman Western Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2225 Ombudsman Western Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ombudsman Western Australia has purchased the following applications: Resolve Enterprise for Case Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ombudsman Western Australia is running and its propensity to invest more and deepen its relationship with Resolve Software Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ombudsman Western Australia revenues, which have grown to $267.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ombudsman Western Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Resolve Software Group | Legacy | Resolve Enterprise | Case Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, Ombudsman Western Australia deployed Resolve Enterprise as its Case Management platform to manage complaints across its Ombudsman and Energy & Water Ombudsman jurisdictions. Resolve Enterprise is used for complaint handling, document management and reporting, providing electronic case management functionality that supports case intake, triage, case notes, document capture and operational reporting within the office.
The Resolve Enterprise implementation is integrated into the office EDRMS for recordkeeping, creating an architecture where Resolve Enterprise manages case workflows and document references while the EDRMS remains the authoritative records repository. Operational coverage is Western Australia and the deployment is documented in the Office of the Ombudsman annual reports as the electronic case management system in use, reflecting formal governance and adoption for complaint processing and records compliance.
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