Clinton, N0M 1L0, ON,
Canada
ONE CARE Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ONE CARE Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 ONE CARE Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ONE CARE Canada has purchased the following applications: Perplexity for Generative AI Platforms in 2025, IPscape Web Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ONE CARE Canada is running and its propensity to invest more and deepen its relationship with Perplexity , IPscape , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ONE CARE Canada revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ONE CARE Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Perplexity | Legacy | Perplexity | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IPscape | Legacy | IPscape Web Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, ONE CARE Canada implemented IPscape Web Chat as part of a contact centre consolidation to enable remote multi site patient support for its home and community healthcare operations in Ontario. The initiative aligned with Chatbots and Conversational AI capabilities to broaden digital channels while centralizing agent handling and reporting, and the case study explicitly links the program to reduced handle times.
The deployment integrated documented IVR configuration, agent scripting and survey modules, and the inferred use of IPscape Web Chat extended those interaction paths into a web messaging channel consistent with Chatbots and Conversational AI workflows. Functional elements included inbound routing, scripting driven agent guidance, survey capture and centralized reporting, with conversational handling used to triage patient enquiries and escalate to live agents where needed.
Operational scope covered contact centre support for home and community care across Ontario, enabling remote agents to serve multiple sites from a single platform and consolidating interaction analytics to improve visibility into handle times and volumes. Reporting consolidation and standardized scripting were central to the implementation, supporting consistent patient triage and follow up across distributed teams.
Governance emphasized scripting control and standardized survey workflows to enforce consistent clinical and service protocols, accompanied by agent training on IVR and conversational flows. The program prioritized tool consolidation and reporting improvements to reduce handle times, outcomes that are explicitly stated in the provided case study.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2023 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Web Content Management | Content Management |
|
2025 | 2025 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Donor and Fundraising Management | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2024 | 2024 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
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|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
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Content Delivery Network | IaaS |
|
2012 | 2012 |
|
|
|
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|
Domain Name System (DNS) | IaaS |
|
2015 | 2015 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2018 | 2018 |
|
|
|
|
|
Secure Sockets Layer (SSL) | CyberSecurity |
|
2021 | 2021 |
|
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| Date | Company | Status | Vendor | Product | Category | Market |
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