List of IPscape Web Chat Customers
IPscape
Level 24, 100 Miller St,
Sydney, 2060, NSW,
Australia
Sydney, 2060, NSW,
Australia
61 3 0047-7277
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying IPscape Web Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased IPscape Web Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using IPscape Web Chat for Chatbots and Conversational AI include: Ausnet, a Australia based Utilities organisation with 2300 employees and revenues of $1.50 billion, Laithwaites Australia, a Australia based Retail organisation with 200 employees and revenues of $30.0 million, Campbell Page, a Australia based Non Profit organisation with 266 employees and revenues of $23.0 million, ONE CARE Canada, a Canada based Healthcare organisation with 80 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using IPscape Web Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ausnet | Utilities | 2300 | $1.5B | Australia | IPscape | IPscape Web Chat | Chatbots and Conversational AI | 2009 | n/a |
In 2009, Ausnet implemented IPscape Web Chat, an inference drawn from vendor press materials that name IPscape as a cloud contact-centre and IVR supplier to SP AusNet. The cited press release lists SP AusNet as a client for IPscape’s cloud IVR and contact-centre platform, supporting high-volume utilities customer communications and outage management in Australia.
IPscape Web Chat is described in context as part of IPscape’s cloud contact-centre offering, indicating a cloud deployment architecture. Functional capabilities aligned with the Apps Category Chatbots and Conversational AI that would be expected in this configuration include web channel chat handling, conversational scripting for automated responses, and session escalation paths to live contact-centre agents, mapping directly to contact-centre workflows.
Operational scope in the press materials centers on utilities customer communications and outage management, implying the solution supported Ausnet’s customer service and outage response functions within contact-centre operations. The source does not specify rollout phasing, regional sites, or governance structures, so those details are not documented.
Direct documentation of IPscape Web Chat usage by Ausnet is not provided in the cited release, therefore attribution to IPscape Web Chat is inferred from the vendor-client relationship to SP AusNet. The record links Ausnet, IPscape Web Chat, the Apps Category Chatbots and Conversational AI, and utilities customer service and outage management functions.
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Campbell Page | Non Profit | 266 | $23M | Australia | IPscape | IPscape Web Chat | Chatbots and Conversational AI | 2016 | n/a |
In 2016, Campbell Page deployed IPscape Web Chat on its public website. The deployment places IPscape Web Chat as a browser-embedded conversational layer under the Chatbots and Conversational AI category, enabling real time text interaction on client-facing web pages.
IPscape Web Chat was implemented to provide a web chat widget with automated greeting and scripted response flows, session transcript capture, chat queueing and agent handoff capabilities that are typical for Chatbots and Conversational AI solutions. Configuration work focused on dialogue templates, routing rules and administrative controls in the IPscape Web Chat console to support consistent front-line client engagement workflows.
Operational ownership was centralized with digital and service teams for content and conversation governance, while IT managed the site integration and ongoing maintenance of the embedded chat code. The implementation scope is limited to the website channel, with governance centered on template management, conversational content updates and operational oversight of live chat staffing.
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Laithwaites Australia | Retail | 200 | $30M | Australia | IPscape | IPscape Web Chat | Chatbots and Conversational AI | 2011 | n/a |
In 2011 Laithwaites Australia executed a cloud contact centre rollout in Sydney using ipSCAPE, and IPscape Web Chat is the inferred chat component associated with that effort. The deployment is aligned with the Chatbots and Conversational AI category and was intended to support retail customer service operations for the company.
The implementation centralized customer service operations in-house, with explicit emphasis on improving dialler capabilities, reporting and operational control for Laithwaites Australia retail CRM in Australia. IPscape Web Chat, if present, would provide web chat session handling and a conversational front end to complement the contact centre voice channel, integrating into agent workflows and CRM reporting.
Operationally the cloud contact centre in Sydney focused on retail customer service across Australia, configuring ipSCAPE to support agent routing, call handling and consolidated reporting tied to the retail CRM. Governance and process adjustments prioritized operational control and reporting visibility for customer service management, with the chat capability positioned to extend multichannel customer engagement.
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ONE CARE Canada | Healthcare | 80 | $6M | Canada | IPscape | IPscape Web Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, ONE CARE Canada implemented IPscape Web Chat as part of a contact centre consolidation to enable remote multi site patient support for its home and community healthcare operations in Ontario. The initiative aligned with Chatbots and Conversational AI capabilities to broaden digital channels while centralizing agent handling and reporting, and the case study explicitly links the program to reduced handle times.
The deployment integrated documented IVR configuration, agent scripting and survey modules, and the inferred use of IPscape Web Chat extended those interaction paths into a web messaging channel consistent with Chatbots and Conversational AI workflows. Functional elements included inbound routing, scripting driven agent guidance, survey capture and centralized reporting, with conversational handling used to triage patient enquiries and escalate to live agents where needed.
Operational scope covered contact centre support for home and community care across Ontario, enabling remote agents to serve multiple sites from a single platform and consolidating interaction analytics to improve visibility into handle times and volumes. Reporting consolidation and standardized scripting were central to the implementation, supporting consistent patient triage and follow up across distributed teams.
Governance emphasized scripting control and standardized survey workflows to enforce consistent clinical and service protocols, accompanied by agent training on IVR and conversational flows. The program prioritized tool consolidation and reporting improvements to reduce handle times, outcomes that are explicitly stated in the provided case study.
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FAQ - APPS RUN THE WORLD IPscape Web Chat Coverage
IPscape Web Chat is a Chatbots and Conversational AI solution from IPscape.
Companies worldwide use IPscape Web Chat, from small firms to large enterprises across 21+ industries.
Organizations such as Ausnet, Laithwaites Australia, Campbell Page and ONE CARE Canada are recorded users of
IPscape Web Chat for Chatbots and Conversational AI.
Companies using IPscape Web Chat are most concentrated in Utilities, Retail and Non Profit, with adoption spanning over 21 industries.
Companies using IPscape Web Chat are most concentrated in Australia and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of IPscape Web Chat across Americas, EMEA, and APAC.
Companies using IPscape Web Chat range from small businesses with 0-100 employees - 25%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of IPscape Web Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified IPscape Web Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.