One King West Hotel & Residence
1 King St W,
Toronto, M5H 1A1, ON,
Canada
Toronto, M5H 1A1, ON,
Canada
1 416-548-8100
Leisure and Hospitality
One King West Hotel & Residence Technographics
One King West Hotel & Residence Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by One King West Hotel & Residence and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 One King West Hotel & Residence employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that One King West Hotel & Residence has purchased the following applications: Sage 300 ERP (formerly Accpac) for ERP Financial in 2019, Triptease for Reservation and Booking Management in 2020, Revinate Ivy for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems One King West Hotel & Residence is running and its propensity to invest more and deepen its relationship with Sage , Triptease , Amadeus IT Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing One King West Hotel & Residence revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for One King West Hotel & Residence intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
One King West Hotel & Residence Tech Stack and Enterprise Applications
One King West Hotel & Residence ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 300 ERP (formerly Accpac) | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, One King West Hotel & Residence implemented Sage 300 ERP (formerly Accpac) as its ERP Financial application for core accounting operations. Sage 300 ERP (formerly Accpac) is the primary system for centralizing accounts receivable and accounts payable workflows and for managing hotel cash control processes.
Functional implementation focuses on accounts receivable, accounts payable, cash handling and daily sales reporting. The configuration supports aged accounts receivable summaries and month and year end reporting periods, and operational activities documented include obtaining payments, handling large cash transactions and producing daily sales reports, receiving invoices and controlling cheque payments to vendors in a timely and organized manner using Accpac.
The deployment is integrated with Opera Property Management System to feed daily sales and revenue posting into Sage 300 ERP for receivables monitoring and reconciliations. Operational scope is One King West Hotel & Residence in Toronto, ON, with the finance and front desk cash operations explicitly interacting with Sage 300 ERP and Opera for payment capture and posting.
Governance and process controls emphasize cash reconciliations and float management, including house float counts and management of a documented hotel cash flow of $7,000.00. Accounts payable and payment workflows are executed and recorded in Accpac, also stated as Sage 300 ERP, to maintain organized vendor payment control and month end accounting procedures.
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One King West Hotel & Residence ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Triptease | Legacy | Triptease | Reservation and Booking Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, One King West Hotel & Residence implemented Triptease on its website. Triptease is deployed as Reservation and Booking Management to capture direct bookings and manage the on-site booking experience for the property.
The implementation concentrated on on-site booking widgets and conversion tools to present availability, rates, and targeted messaging to web visitors. Configuration work included room type mapping, rate presentation controls, and booking flow orchestration to streamline the path from browsing to reservation. These configurations map to standard Reservation and Booking Management capabilities such as inventory presentation, checkout flow control, and direct booking conversion workflows.
Operational ownership is centered with the hotel reservations and revenue teams, with the front desk and web team using Triptease-managed bookings and on-site signals to coordinate guest intake and messaging. Governance changes addressed online booking handling and staff procedures for processing site reservations, aligning marketing-driven messaging with reservations operations. One King West Hotel & Residence Triptease Reservation and Booking Management supports the hotel’s online reservations function by centralizing website-facing booking control and aligning it with day to day reservation workflows.
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Reservation and Booking Management | ERP Services and Operations |
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2022 | 2022 |
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One King West Hotel & Residence AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Revinate | Legacy | Revinate Ivy | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 One King West Hotel & Residence implemented Revinate Ivy, deploying a Chatbots and Conversational AI application to automate CRM and guest communication. The property went live in August 2023, focusing the initial deployment at the hotel level to manage guest messaging and mid stay engagement in North America.
Revinate Ivy was configured to automate SMS guest messaging, mid stay surveys, and proactive guest notifications, with conversational workflows engineered to handle routine inquiries and route exceptions to staff. Configuration work included message triggers for stay milestones, survey orchestration, and templated response logic to standardize automated interactions and reduce manual message handling.
The implementation integrated Revinate Ivy with Revinate Marketing and Revinate Guest Feedback to synchronize guest profiles, campaign logic, and survey results, preserving a single source of guest record for communications. Operational coverage centered on front desk and guest services workflows, aligning conversational AI interactions with CRM contact data and feedback loops to close the guest communication loop.
Governance established standardized messaging templates, escalation rules, and a process for validating automated survey scheduling and response routing across the property. After going live the property reported a 16% guest engagement rate, a 31% automation rate, a 13 minute average inquiry resolution time, and a 4.7/5 average guest rating from the Revinate Ivy deployment and connected systems.
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One King West Hotel & Residence Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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One King West Hotel & Residence eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2020 | 2020 |
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One King West Hotel & Residence CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2022 | 2022 |
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One King West Hotel & Residence PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2022 | 2022 |
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One King West Hotel & Residence IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at One King West Hotel & Residence
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by One King West Hotel & Residence Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from One King West Hotel & Residence IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the One King West Hotel & Residence digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD One King West Hotel & Residence Technographics
One King West Hotel & Residence is a Leisure and Hospitality organization based in Canada,
with around 250 employees and annual revenues of $20.0 million.
One King West Hotel & Residence operates a diverse technology stack with applications such as
Sage 300 ERP (formerly Accpac), Triptease and Revinate Ivy,
covering areas like ERP Financial, Reservation and Booking Management and Chatbots and Conversational AI.
One King West Hotel & Residence has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Triptease and Revinate.
One King West Hotel & Residence recently adopted applications including
Revinate Ivy in 2023, Amadeus iHotelier (ex TravelClick iHotelier) in 2022 and Amadeus Digital Media for Hotels in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of One King West Hotel & Residence’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates One King West Hotel & Residence’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete One King West Hotel & Residence technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.