Toronto, M5H 1A1, ON,
Canada
One King West Hotel & Residence Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by One King West Hotel & Residence and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 One King West Hotel & Residence employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that One King West Hotel & Residence has purchased the following applications: Sage 300 ERP (formerly Accpac) for ERP Financial in 2019, Triptease for Reservation and Booking Management in 2020, Revinate Ivy for Chatbots and Conversational AI in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems One King West Hotel & Residence is running and its propensity to invest more and deepen its relationship with Sage , Triptease , Amadeus IT Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing One King West Hotel & Residence revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for One King West Hotel & Residence intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 300 ERP (formerly Accpac) | ERP Financial | ERP Financial Management | n/a | 2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Triptease | Legacy | Triptease | Reservation and Booking Management | ERP Services and Operations | n/a | 2020 | 2020 |
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Reservation and Booking Management | ERP Services and Operations |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Revinate | Legacy | Revinate Ivy | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023 One King West Hotel & Residence implemented Revinate Ivy, deploying a Chatbots and Conversational AI application to automate CRM and guest communication. The property went live in August 2023, focusing the initial deployment at the hotel level to manage guest messaging and mid stay engagement in North America.
Revinate Ivy was configured to automate SMS guest messaging, mid stay surveys, and proactive guest notifications, with conversational workflows engineered to handle routine inquiries and route exceptions to staff. Configuration work included message triggers for stay milestones, survey orchestration, and templated response logic to standardize automated interactions and reduce manual message handling.
The implementation integrated Revinate Ivy with Revinate Marketing and Revinate Guest Feedback to synchronize guest profiles, campaign logic, and survey results, preserving a single source of guest record for communications. Operational coverage centered on front desk and guest services workflows, aligning conversational AI interactions with CRM contact data and feedback loops to close the guest communication loop.
Governance established standardized messaging templates, escalation rules, and a process for validating automated survey scheduling and response routing across the property. After going live the property reported a 16% guest engagement rate, a 31% automation rate, a 13 minute average inquiry resolution time, and a 4.7/5 average guest rating from the Revinate Ivy deployment and connected systems.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2016 | 2016 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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